Outage to Microsoft Login Services

Forums › New Zealand Broadband › Outage to Microsoft Login Services - 1/08/2024

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#3266822 1-Aug-2024 09:42

For those having issues with logging into Citrix when on broadband - please try hotspot if you can.

For me - 2degrees broadband does not work while Spark mobile works.

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plas

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#3266823 1-Aug-2024 09:42

NZNiknar:

It looks like it is affecting any ISP's peered at AKL-IX on the New Zealand Internet Exchange.

2Degrees, Spark and One NZ don't appear to be affected.

Just had a Teams meeting where one person on 2Degrees had to switch to OneNZ to connect to the meeting.

xpd

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#3266824 1-Aug-2024 09:42

XPD / Gavin

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turtleattacks

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#3266827 1-Aug-2024 09:46

Let me when it's totally back up so I can switch back to my fibre. :) Work doesn't like me hotspotting too much. They cry about the data usage.

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Stu1

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#3266828 1-Aug-2024 09:47

plas:
NZNiknar:

It looks like it is affecting any ISP's peered at AKL-IX on the New Zealand Internet Exchange.

2Degrees, Spark and One NZ don't appear to be affected.

Just had a Teams meeting where one person on 2Degrees had to switch to OneNZ to connect to the meeting.

I’m on 2degrees definitely impacted

jrdobbs

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#3266829 1-Aug-2024 09:48

saf:

Microsoft currently have an outage.

outage > outrage

So happy not to include MS in my daily life.

I don't practice what I preach because I'm not the kind of person I'm preaching to.

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xpd

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#3266831 1-Aug-2024 09:50

End of the world is when we can no longer buy KFC. Everything else is "meh".

XPD / Gavin

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mobiusnz

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#3266832 1-Aug-2024 09:50

NZNiknar:

It looks like it is affecting any ISP's peered at AKL-IX on the New Zealand Internet Exchange.

2Degrees, Spark and One NZ don't appear to be affected.

I've got a client where none of them can connect and they are 2D Fibre - I'm 2D fibre and I'm fine. Another on Orcon (Vocus) who couldn't connect, hotspots via his 2D mobile and he's fine.

Weirdly my tracert to outlook.office365.com goes

tracert outlook.office365.com

Tracing route to SYD-efz.ms-acdc.office.com [52.98.142.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.69.1
2 2 ms 1 ms 2 ms v4.cpchn-hn-bng1.tranzpeer.net [101.98.0.123]
3 * * * Request timed out.
4 42 ms 42 ms 42 ms 52.98.142.146

Theirs goes.

tracert outlook.office365.com

Tracing route to ooc-g2.tm-4.office.com [52.98.128.146]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.7.1
2 8 ms 17 ms 15 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 2 ms 1 ms 1 ms default-rdns.vocus.co.nz [101.98.5.217]
4 2 ms 2 ms 1 ms default-rdns.vocus.co.nz [101.98.5.216]
5 20 ms 18 ms 18 ms ae64-0.ier03.akl30.ntwk.msn.net [104.44.6.112]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

And so on and so on

Weird that mine resolves to SYD........office.com - Theirs to ooc-g2.tm-4.office.com???

I just changed 8.8.8.8 to their primary DNS forwarder and that seems to have "fixed" it - Could be fluke that 2D made a change at the same time?

Matt Beechey Mobius Network Solutions

Kraven

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#3266833 1-Aug-2024 09:51

NZNiknar:

It looks like it is affecting any ISP's peered at AKL-IX on the New Zealand Internet Exchange.

2Degrees, Spark and One NZ don't appear to be affected.

Routing seems to have updated now. What was going via AKL-IX is now going via Megaport and things are working again.

plas

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#3266835 1-Aug-2024 09:51

jrdobbs:

saf:

Microsoft currently have an outage.

outage > outrage

So happy not to include MS in my daily life.

Gives me a solid job and pays the bills.

mobiusnz

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#3266837 1-Aug-2024 09:54

Kraven:

Routing seems to have updated now. What was going via AKL-IX is now going via Megaport and things are working again.

Bugger - So chances are my DNS change just happened at the same time as a routing change was made upstream.

I've just txt a couple of clients to see if they are back up too.

Matt Beechey Mobius Network Solutions

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Kraven

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#3266838 1-Aug-2024 09:56

mobiusnz:

Bugger - So chances are my DNS change just happened at the same time as a routing change was made upstream.

I'm sure we all did the same - it's always DNS! 😁

xpd

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#3266840 1-Aug-2024 10:01

No emails coming to work..... customer service are happy :D

XPD / Gavin

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Behodar

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#3266841 1-Aug-2024 10:02

I know I'm going to be hit with a flurry of error reports as soon as it all comes right...

NZNiknar

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#3266844 1-Aug-2024 10:05

Kraven:

NZNiknar:

It looks like it is affecting any ISP's peered at AKL-IX on the New Zealand Internet Exchange.

2Degrees, Spark and One NZ don't appear to be affected.

Routing seems to have updated now. What was going via AKL-IX is now going via Megaport and things are working again.

If I'm reading the graphs correctly on NZIX's metrics page, traffic to Microsoft looks much better now.

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