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Regs

4066 posts

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Snowflake

#431169 25-Jan-2011 20:36

Zeon: You are going to basically get the same performance no matter if your "business" or "residential" if you are going mainstream ADSL. All the ISPs including Telecom retail can only provide what Telecom Wholesale has available so best to try to talk directly to Telecom wholesale maybe.

Your other option is to get a true business connection like SHDSL which Telecom wholesale call HSNS (most ISPs offer this) or a wireless service.

actually there is a significant difference in the quality of the internet between providers supplying ADSL connections, especially in the international internet connectivity - which the OP stated was an issue. AFAIK, ISP's source their own international connectivity, telecom wholesale is only selling the adsl port and the backhaul from the exchange/cabinet back to the ISP.

HSNS/SHDSL, wireless and other options certainly make sense from a upload/download speed ratio and for extra cost you''re also (hopefully) getting less contention on the international links which should make it faster..

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LiQuidAce

98 posts

Master Geek

#431222 25-Jan-2011 22:45

Basically what i have to put up with atm.

3:14pm 23 Jan Auckland:

https://www.speedtest.net/result/1123538643.png

---

4pm 23 Jan XNET:

http://i53.tinypic.com/28sn4ms.png

http://i51.tinypic.com/2iiua9l.png

---

4:04pm 23 Jan Auckland:

https://www.speedtest.net/result/1123572662.png

---

10:33pm 25 Jan Auckland:

https://www.speedtest.net/result/1126696188.png

https://www.speedtest.net/result/1126699016.png

---

10:37pm 25 Jan Napier:

https://www.speedtest.net/result/1126699738.png

https://www.speedtest.net/result/1126700402.png

---

10:40pm 25 Jan Tracert to xnet dns1

C:\Users\Ben>tracert 58.28.4.2

Tracing route to ns1.wxnz.net [58.28.4.2]
over a maximum of 30 hops:

1 4 ms 1 ms 3 ms 192.168.1.1
2 38 ms 37 ms 38 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
3 38 ms 39 ms 38 ms ip-58-28-13-83.wxnz.net [58.28.13.83]
4 37 ms 68 ms 36 ms ge-0-0-0-akl-core2.wxnz.net [58.28.8.3]
5 35 ms 42 ms 35 ms ge-0-0-1-akl-fw01.wxnz.net [58.28.160.2]
6 36 ms 38 ms 41 ms ns1.wxnz.net [58.28.4.2]

Trace complete.

---

10:41pm 25 Jan Tracert to google.com

C:\Users\Ben>tracert google.com

Tracing route to google.com [66.102.11.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 44 ms 35 ms 41 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
3 35 ms 37 ms 35 ms ip-58-28-13-83.wxnz.net [58.28.13.83]
4 63 ms 38 ms 39 ms ip-58-28-16-1.wxnz.net [58.28.16.1]
5 121 ms 58 ms 46 ms as17435.cust.bdr01.akl02.akl.VOCUS.net.au [114.3
1.203.90]
6 38 ms 48 ms 42 ms ten-0-3-0-120.bdr01.akl02.akl.VOCUS.net.au [114.
31.203.89]
7 56 ms 58 ms 55 ms ten-0-1-0-60.bdr01.akl01.akl.VOCUS.net.au [114.3
1.202.40]
8 65 ms 68 ms 67 ms ge-0-0-0-51.bdr02.syd01.nsw.VOCUS.net.au [114.31
.192.44]
9 62 ms 61 ms 78 ms ip-22.201.31.114.VOCUS.net.au [114.31.201.22]
10 77 ms 65 ms 64 ms 66.249.95.232
11 72 ms 71 ms 78 ms 64.233.174.242
12 62 ms 66 ms 63 ms syd01s01-in-f104.1e100.net [66.102.11.104]

Trace complete.

---

10:42pm 25 Jan Tracert to Google.co.nz

C:\Users\Ben>tracert google.co.nz

Tracing route to google.co.nz [66.102.11.104]
over a maximum of 30 hops:

1 2 ms 24 ms 1 ms 192.168.1.1
2 45 ms 41 ms 36 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
3 43 ms 42 ms 37 ms ip-58-28-13-83.wxnz.net [58.28.13.83]
4 62 ms 39 ms 38 ms ip-58-28-16-1.wxnz.net [58.28.16.1]
5 44 ms 41 ms * as17435.cust.bdr01.akl02.akl.VOCUS.net.au [114.3
1.203.90]
6 41 ms 39 ms 44 ms ten-0-3-0-120.bdr01.akl02.akl.VOCUS.net.au [114.
31.203.89]
7 74 ms 62 ms 66 ms ten-0-1-0-60.bdr01.akl01.akl.VOCUS.net.au [114.3
1.202.40]
8 * 65 ms 64 ms ge-0-0-0-51.bdr02.syd01.nsw.VOCUS.net.au [114.31
.192.44]
9 75 ms 61 ms 64 ms ip-22.201.31.114.VOCUS.net.au [114.31.201.22]
10 63 ms 62 ms 62 ms 66.249.95.232
11 * 74 ms 65 ms 64.233.174.242
12 63 ms 66 ms 78 ms syd01s01-in-f104.1e100.net [66.102.11.104]

Trace complete.

Zeon

3916 posts

Uber Geek

Trusted

#431225 25-Jan-2011 23:02

This definitely looks like Telecom wholesale backhaul congestion rather than handover as I'm on Xnet in Auckland and can get 14mbps around those times. In short your gonna have the same problem on any ISP offering your product which could be UBS. Check to see if you can find a provider who can offer an EUBA connection - may be faster.

Speedtest 2019-10-14

LiQuidAce

98 posts

Master Geek

#431229 25-Jan-2011 23:26

Zeon: This definitely looks like Telecom wholesale backhaul congestion rather than handover as I'm on Xnet in Auckland and can get 14mbps around those times. In short your gonna have the same problem on any ISP offering your product which could be UBS. Check to see if you can find a provider who can offer an EUBA connection - may be faster.

Mm might have to call around.

I can understand like 5-11pm sort of thing due to people getting home from work and getting on but 3pm-2am is ridiculous.

boby55

1539 posts

Uber Geek

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#431233 25-Jan-2011 23:40

Slingshot have their own equipment in the Taradale Exchange, I don't know whether or not they use a different back haul than Telecom wholesale but I know they can defiantly offer adsl2 if you go on to their "Better Network". But slingshot have their downfalls as you can read in the slingshot forum here.

LiQuidAce

98 posts

Master Geek

#431236 25-Jan-2011 23:51

boby55: Slingshot have their own equipment in the Taradale Exchange, I don't know whether or not they use a different back haul than Telecom wholesale but I know they can defiantly offer adsl2 if you go on to their "Better Network". But slingshot have their downfalls as you can read in the slingshot forum here.

I called slingshot the other day. They couldn't offer ADSL2+ yet im only 400~m from the exchange. And im 2 houses out of the VDSL2 range.

Edit: Just checked my address it says i can get their "Better Network" offer. MM might give them a call tomorrow.

Zeon

3916 posts

Uber Geek

Trusted

#431241 26-Jan-2011 00:07

boby55: Slingshot have their own equipment in the Taradale Exchange, I don't know whether or not they use a different back haul than Telecom wholesale but I know they can defiantly offer adsl2 if you go on to their "Better Network". But slingshot have their downfalls as you can read in the slingshot forum here.

Didn't Vodafone do a deal with Slingshot as well to offer their unbundled services?

Speedtest 2019-10-14

Equinox IT

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LiQuidAce

98 posts

Master Geek

#431306 26-Jan-2011 09:51

Just gave them a call. I can get the "Better network" package but they can't guarantee ADSL2. They were saying they run off the Vodafone equipment so who knows.

LiQuidAce

98 posts

Master Geek

#431544 26-Jan-2011 19:25

So after contacting them about my massive slow downs from as early as 3pm. Just got a generic blahblahblah

We have been investigating your speedtest results and timestamps on each
result you have sent us, and as they are varying the 3pm mark seems to
be the slowdown point.

We now believe this is related to our direct backhaul agreement with
Telecom Wholesale (not DSLAM/Exchange related). For each customer we
gain Telecom Wholesale allocates 45k of backhaul to service us. This may
seem a little bit low but it was approved by the Commerce Commission,
which makes it hard for us to try improve things - Telecom Wholesale
will only upgrade the backhaul as we add more customers to the service.

Previously this hasn't been a major problem but recently additional
international bandwidth has been allocated and our overall network usage
has increased which in turn reduced local & national speeds at peak
time. When a large number of our clients use well in excess of 45k for
extended periods at peak time it creates a major bottleneck.

We have made improvements in recent days and are continuing to work on
it, however we expect to see more dramatic improvements in the month of
Feb & March.

insane

3236 posts

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#431608 26-Jan-2011 22:58

wjw: so I guess you didn't get the answers you wanted on GP?

+1 , I thought this sounded familiar.

@OP
That last email reply you got may not be relevant as you'd expect everyone to suffer from the same performance at those times on the same ISP, and someone else confirmed this was not the case.

If you go back to GP and grovel at Forgotten's feet he *may* just decide to pull up the utilization graphs for you and tell you whether it's back-haul related or just your ISP. Of course then you would have to actually believe what he tells you.

LiQuidAce

98 posts

Master Geek

#431609 26-Jan-2011 23:04

insane:
wjw: so I guess you didn't get the answers you wanted on GP?

+1 , I thought this sounded familiar.

@OP
That last email reply you got may not be relevant as you'd expect everyone to suffer from the same performance at those times on the same ISP, and someone else confirmed this was not the case.

If you go back to GP and grovel at Forgotten's feet he *may* just decide to pull up the utilization graphs for you and tell you whether it's back-haul related or just your ISP. Of course then you would have to actually believe what he tells you.

I just found it hard to believe him when he stated he didn't work for Telecom or Chorus yet had better information that the head chorus guy for hawkes bay who physically showed us the equipment in person.

Oh well, If they don't sort the problem soon ill seriously been looking at getting a dedicated line even if it means i drop 2Mb/s.

Zeon

3916 posts

Uber Geek

Trusted

#431616 26-Jan-2011 23:25

LiQuidAce:
insane:
wjw: so I guess you didn't get the answers you wanted on GP?

+1 , I thought this sounded familiar.

@OP
That last email reply you got may not be relevant as you'd expect everyone to suffer from the same performance at those times on the same ISP, and someone else confirmed this was not the case.

If you go back to GP and grovel at Forgotten's feet he *may* just decide to pull up the utilization graphs for you and tell you whether it's back-haul related or just your ISP. Of course then you would have to actually believe what he tells you.

I just found it hard to believe him when he stated he didn't work for Telecom or Chorus yet had better information that the head chorus guy for hawkes bay who physically showed us the equipment in person.

Oh well, If they don't sort the problem soon ill seriously been looking at getting a dedicated line even if it means i drop 2Mb/s.

Arrr I've jsut answered another thread on this. Chorus is not responsible for any of your problems.

Your inability to get ADSL2 - Telecom Wholesale
Your inability to get even decent National - Telecom Wholesale/Xnet

Chorus don't come into the equation. Everything points to bad backhaul at your Exchange so I'd really recommend you take Insane's advice and try to ask Forgotten about it.

Speedtest 2019-10-14

webwat

2036 posts

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#432246 28-Jan-2011 15:33

LiQuidAce:
Zeon: This definitely looks like Telecom wholesale backhaul congestion rather than handover as I'm on Xnet in Auckland and can get 14mbps around those times. In short your gonna have the same problem on any ISP offering your product which could be UBS. Check to see if you can find a provider who can offer an EUBA connection - may be faster.

Mm might have to call around.

I can understand like 5-11pm sort of thing due to people getting home from work and getting on but 3pm-2am is ridiculous.

The ADSL1 equipment uses E1 backhaul links so there will certainly be some congestion before your traffic even gets into the telecom network. The HSNS service would guarantee that you are not sharing the backhaul, and also allow you to buy a matching amount of international bandwidth if required. It may be overpriced but not by as much as you think, since that guaranteed bandwidth otherwise has really high contention — for example 1M of backhaul might normally service 5 or 10 residential connections at "full speed".

Time to find a new industry!

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