Chorus boosting 100/20 fibre to 300/100 in November/December

Forums › New Zealand Broadband › Chorus boosting 100/20 fibre to 300/100 in November/December

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#2860782 2-Feb-2022 16:49

RunningMan:

It may be that Northpower haven't rolled the upgrade out to all nodes yet. The issue then becomes one of Vodafone call centre staff not understanding the current 100/20 - 300/100 upgrade that is happening, presumably they are not NZ based and unaware.

NorthPower told me that their upgrade had completed.

I can believe that Vodafone Customer Services agents are unaware of it. And I've chatted with a few in the past week.

Still hadn't heard from the supervisor...

quickymart

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#2860888 2-Feb-2022 22:47

rogercruse:

Still hadn't heard from the supervisor...

Honestly, I doubt you ever will. They won't call you back in the hope you just "forget about it" and just accept it is what it is. My suggestion is to simply look for another provider.

2degrees, Voyager and Skinny are all rated quite highly by other members on here.

rogercruse

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#2861083 3-Feb-2022 10:10

Only one hour this morning chatting with Vodafone Customer Services. And I believe my request for faster broadband has been accepted. The agent, tells me that an order as been raised on the system, I should get confirmation in the next two hours.

I did contacted NorthPower this morning (via their chat service) and they confirmed that they were offering faster broadband. They even phoned me and offered email his opposite number in Vodafone to smooth the process.

Hopefully, my next post on this thread is to report a successful upgrade to 300mbps

Ge0rge

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#2861090 3-Feb-2022 10:20

Gotta hand it to you, @rogercruse - I would have given up on them days ago.

quickymart

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#2861148 3-Feb-2022 10:42

rogercruse:

Only one hour this morning chatting with Vodafone Customer Services. And I believe my request for faster broadband has been accepted. The agent, tells me that an order as been raised on the system, I should get confirmation in the next two hours.

Sorry to sound skeptical, but I'll believe it when I (or you) actually see it. I hope I'm wrong though.

rogercruse

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#2861270 3-Feb-2022 14:42

Ge0rge: Gotta hand it to you, @rogercruse - I would have given up on them days ago.

I've just got enough time to wait them out.

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rogercruse

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#2863555 8-Feb-2022 13:31

rogercruse:

Ge0rge: Gotta hand it to you, @rogercruse - I would have given up on them days ago.

I've just got enough time to wait them out.

After last week's efforts with Vodafone Customer Services, where I believed I had managed to get them to upgrade my broadband speed without upgrading to their Fibre Max service offering. They promised that my broadband would be upgrade overnight or least within 24 hours.

Well, it Tuesday morning, and my broadband speed hasn't improved and MyVodafone services haven't changed either.

Maybe, the public holiday weekend has skewed the process and they need more time for their overnight change.

mentalinc

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#2863581 8-Feb-2022 13:39

Find a new ISP

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

quickymart

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#2863607 8-Feb-2022 14:22

Yep, time to move on (to another provider). Don't waste any more time waiting, they've made it pretty clear they're not going to do a thing, except make you call them back yet again.

Seriously, how hard is it for a company to majorly screw up something so, so simple??? I've yet to see Vodafone step up to the plate with their talk of "improving" customer service.

For starters (my opinion), fully ditch the useless overseas call centre. For everything. Yes, everything. Stories like this indicate they can't be trusted with even the simplest of tasks.

MaxineN

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#2863613 8-Feb-2022 14:43

@JasonParis

Why is this process so hard for someone to make this change happen? What's happening should not be so hard or circular.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=289354&page_no=24#2860751

As detailed in this post here ^ by me this not is difficult and this is should be something the reps can do quickly and easily and it should be to easy to do.

If you are lacking staff I'd love to throw my hat in.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

JasonParis

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#2863614 8-Feb-2022 14:48

MaxineN: @JasonParis

Why is this process so hard for someone to make this change happen? What's happening should not be so hard or circular.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=289354&page_no=24#2860751

As detailed in this post here ^ by me this not difficult and this is should be something the reps can do quickly and easily and it should be to easy to do.

If you are lacking staff I'd love to throw my hat in.

It shouldn't be hard at all! We have come a long way over the last couple of years, and we are confident that we have service that is just as good as anyone in the market - but unfortunately we still have more work to do before we are clearly leading the market on service.

If you think you could help - please drop me a note to jason.paris@vodafone.com and I can connect you with the right people. We would love to have someone with your skills and energy on the team.

Jason Paris

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quickymart

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#2863647 8-Feb-2022 16:06

Great stuff, good luck Maxine!!!

DravidDavid

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#2864047 9-Feb-2022 14:29

I'm a Vodafone business customer and I'm still on the 100/100 plan instead of the 500/500. I don't really want to call them about it. I was hoping it would just be sorted by now.

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#2864214 9-Feb-2022 17:56

Then you need to call

quickymart

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#2864459 10-Feb-2022 07:58

...and good luck with that, if the comments in this thread are anything to go by.

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