Starlink - pre-order available in NZ

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42 posts

Geek

#2765734 24-Aug-2021 08:25

So I asked Starlink support about the Dish and Obstruction Checker...

Happy Monday! Thank you for supporting Starlink during Starlink's Beta program. Great questions. You are right. As you are in the Southern Hemisphere, your Dishy will be pointing South. As we are currently in Beta, our app by extension is also in Beta and that is why you might be experiencing the Check for Obstructions Tool pointing North. If you have any other comments or concerns, please feel free to respond back to this ticket. Enjoy the rest of your day!

So yes, the Android app is wrong, and Dishy will face south.

RobDickinson

1524 posts

Uber Geek

#2765765 24-Aug-2021 09:48

100,000 terminals shipped, 600,000 preorders.

pih

649 posts

Ultimate Geek

Lifetime subscriber

#2765774 24-Aug-2021 09:51

doctortea:
So I asked Starlink support about the Dish and Obstruction Checker...

Happy Monday! Thank you for supporting Starlink during Starlink's Beta program. Great questions. You are right. As you are in the Southern Hemisphere, your Dishy will be pointing South. As we are currently in Beta, our app by extension is also in Beta and that is why you might be experiencing the Check for Obstructions Tool pointing North. If you have any other comments or concerns, please feel free to respond back to this ticket. Enjoy the rest of your day!

So yes, the Android app is wrong, and Dishy will face south.

Oh dear... This changes things for me too. I can probably still make it work, but hard to know for sure since I don't have an iOS device to test with :(

OT: if there's one good thing to come out of the email, at least the support person didn't finish with "Have a good rest of the day!" (pet peeve)

cAPTAIN_k

34 posts

Geek

#2765813 24-Aug-2021 11:14

Should be lots of Dishys being delivered today!

doctortea

42 posts

Geek

#2765861 24-Aug-2021 11:18

cAPTAIN_k:

Should be lots of Dishys being delivered today!

Mine somehow made it to Christchurch, even though I'm in the North Island... another day to wait.

NickR49

7 posts

Wannabe Geek

#2765870 24-Aug-2021 11:33

sidney:

Please let us know right away what response, if any, you get from Starlink support!

Here's the response I got back from Starlink support (pretty similar to response above) -

starlink:

Happy Monday! Thank you for supporting Starlink during Starlink's Beta program. Thank you for providing us with those pictures. We are currently aware that our android app is currently experiencing issues with the direction it points to. You are correct, as since you are in the Southern Hemisphere, it should be pointing towards the South. In addition, because we are still waiting for you to receive your Kit, we feel it would be best that we wait to get data directly from Dishy as it will be much more accurate. Until then, if you have any other comments or concerns, please feel free to respond back to this ticket. Enjoy the rest of your day!

cAPTAIN_k

34 posts

Geek

#2765921 24-Aug-2021 11:45

https://twitter.com/elonmusk/status/1429907171639103489?s=21

100k terminals shipped!

Quic Broadband

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sidney

81 posts

Master Geek

#2766201 24-Aug-2021 21:18

NickR49:

since you are in the Southern Hemisphere, it should be pointing towards the South.

That's the final straw for me. I don't have a practical way of getting over that hill to the south. At least I have good enough RBI for now and can revisit this in some years when they do their planned upgrade to a straight up orientation for the dish.

Thanks for passing that on.

jonnz

22 posts

Geek

#2766247 24-Aug-2021 22:15

Live in valley in SI, hills topping out at 700 meters all round, no clear view to any horizon.

Dish set it self to an angle of around 20 degrees of the horizontal, facing south.

As mentioned here Starlink NZ Performance first few days was dropping out for about a total of 1 minute (for about 15-20 seconds) over each 5 minute period, now totally fine. Fair better than any lousy offerings from NZ providers.

doctortea

42 posts

Geek

#2766249 24-Aug-2021 22:30

The ping is quite high, I guess they are still routing it via Australia?

Oblivian

7300 posts

Uber Geek

ID Verified

#2766251 24-Aug-2021 22:42

Others may be able to confirm, but do they actually point due south or toward the angle they orbit (theres a spot top/bottom that is missed) which may help Sidney

My basic compass app suggests to align with reverse of the opposite 53Deg angle they whiz past on, it's close to 230S

I understand 25-40Deg above horizon is the norm for best angle.

jonnz

22 posts

Geek

#2766254 24-Aug-2021 22:59

My dish points due south, 180 degrees (not magnetic south). starlink.sx gives my "Point of Presence" as Sydney. Have found, on average, ping and speed better to Australia than most NZ speed tests, get up to about 190Mbps to Auckland.