Telecom Broadband Advertising Complaint

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#53427 23-Nov-2006 21:46

Downunder: I would walk but who too ??? there is no good alternative....

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Orcon

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No alternatives indeed?

And by the way $50 a month for connection is not much...

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Downunder

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#53431 23-Nov-2006 22:04

so which one is Good ?

and not using using telecoms slow ports ?

bradstewart

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#53433 23-Nov-2006 22:07

I'm getting very good results on Orcon

grant_k

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#53435 23-Nov-2006 22:15

At our office we use Paradise Net on a Max / Max plan.

Download 5400kbps / Upload 500kbps (these are ACTUAL throughput measurements using www.nzdsl.co.nz/speedtest)

Not too shabby

At our Auckland house we use XNet (WorldxChange) on one of the old 2Meg/128k plans because the kids use around 10GB per month. No complaints there either

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#53437 23-Nov-2006 22:30

My latest results from Orcon:

4929 kb/s	591 kb/s	79 ms

4929 kb/s

591 kb/s

79 ms

Downunder

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#53442 23-Nov-2006 22:49

Thanks for that info guys

exportgoldman

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#53546 24-Nov-2006 19:43

bradstewart: Why is it xtras fault that you are getting slow speeds? If the exchange is overloaded thats hardly their fault and its out of their control. You will also note the you were never ever gauranteed a certain speed.

Your lucky I have not had a bad day, as I have 1 chance left before I am banned for calling people names :-)

I won't even bother talking about the guarentees Xtra made, they are clearly documented, needlessly to say I would put money on the fact the commerce commission won't agree with you.

It's the equilvent of me selling you apples, telling you that this bag will FEED YOUR FAMILY FOR MONTHS Xtraordinary!

Then turning around after your family consumes this bag of 4 apples for lunch and starves to death, I blame my apple supplier for not growing super apples.

If I make claims on a service or product I'm supplying from someone else, and i KNOW the claims I'm making arn't true then thats my fault, or in this case Xtra's fault. Even if I didn't know, I could be at fault. Check out the consumer guarentees act.

Now, if the apple orchard actually own me, and even state the apple selling company (xtra) is actually only a Brand then we have a monopoly knownly false advertising. A excellent story for the trade rags

It puzzles me how your brain works. What rational did your brain come through to make it to this bizzare conclusion? Honestly, do you read the news, or these forums? Do you know Xtra is owned by Telecom? Do you know Telecom own the Exchange in question?

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freitasm

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#53547 24-Nov-2006 19:48

bradstewart: Why is it xtras fault that you are getting slow speeds? If the exchange is overloaded thats hardly their fault and its out of their control. You will also note the you were never ever gauranteed a certain speed.

This is funny, because Xtra is Telecom and Telecom is Xtra.

exportgoldman

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#53548 24-Nov-2006 19:52

bradstewart:
Downunder:
Shaking my head in disbelief cant wait for you to be one of my clients i will charge you through the nose and give you a crappy job because i can ??

Come on i would be out of business if i acted like Xtra and i will not roll over and accept or make excuses for a HUGE CORP that obviously have a monopoly and are offering more than they can deliver so they can rake in nearly 800 Million Dollars a year !! off 4 million people ?

Xtra aren't out of business...
If I wasn't getting what I considered was good service then I would walk with my feet instead of whinging about it to everyone here.
I swtiched from xtra. I'm happy. If you hate Telecom so much then why don't you do the same?
freitasm: But Xtra uses the DSL infrastructure, instead of cellular data. The way I see it it's related

But xtra are not the ones in charge of the exchanges.I doubt xtra have an more control over things than Orcon for instance. Telecom have kept those things seperate.

Xtra get special Treatment from Telecom.

Xtra is the only ISP to get Ethernet feeds from Telecom from the broadband network, other ISP's have to use the more expensive, ATM connections (with more expensive equipment costs.)

When the government asked Telecom how much Xtra paid for their connections to customers, Telecom stated they did not do inter-company charging like this. They DIDNT TRACK this.

i.e. Telecom do not treat Xtra as a wholesale client, they are not billed for broadband lines like other ISP's are.

How about when Telecom stated that Xtra was only a 'brand' not a diversion/company/cost centre etc?

Or when Steve Crombie stated that due to the rush to get things Unleashed every ISP got put on the Xtra backbone in the exchanges, indicating that Xtra had seperate pipes (virtual most probably) than everyone else.

Whats the point of moving ISPs? It's all over the same slow network anyway. Check out the Telecom Wholesale documents, they specifically state that the exchange to handover to ISP is shared by all ISP's, if your exchange is slow, it's slow for all ISP customers. Changing ISP's won't help.

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#53549 24-Nov-2006 20:06

exportgoldman:
bradstewart: Why is it xtras fault that you are getting slow speeds? If the exchange is overloaded thats hardly their fault and its out of their control. You will also note the you were never ever gauranteed a certain speed.

Your lucky I have not had a bad day, as I have 1 chance left before I am banned for calling people names :-)

Lucky... no lucky would be me banning you for once again saying something stupid.

I won't even bother talking about the guarentees Xtra made, they are clearly documented, needlessly to say I would put money on the fact the commerce commission won't agree with you.

It's the equilvent of me selling you apples, telling you that this bag will FEED YOUR FAMILY FOR MONTHS Xtraordinary!

Then turning around after your family consumes this bag of 4 apples for lunch and starves to death, I blame my apple supplier for not growing super apples.

If I make claims on a service or product I'm supplying from someone else, and i KNOW the claims I'm making arn't true then thats my fault, or in this case Xtra's fault. Even if I didn't know, I could be at fault. Check out the consumer guarentees act.

Now, if the apple orchard actually own me, and even state the apple selling company (xtra) is actually only a Brand then we have a monopoly knownly false advertising. A excellent story for the trade rags

It puzzles me how your brain works. What rational did your brain come through to make it to this bizzare conclusion? Honestly, do you read the news, or these forums? Do you know Xtra is owned by Telecom? Do you know Telecom own the Exchange in question?

Oh FFS this argument is stupid. I know xtra and the exchanges are owned by Telecom, you would have to be a retard not to know that. I was merely making the point the xtra and whoever runs the exchanges are not the same division. Xtra don't control the exchanges. They are the responsibility of other people. So blaming xtra for the exchanges is wrong. Even if they are part of Telecom.

Foodstuffs own New World and Pak n Save but I can't exactly blame New World for Pak n Save selling mouldy food. They are just brands owned by Foodstuffs.

I'm not blindly defending them, I left xtra after since I was not getting value for money so theres no loyalty there. I just think blaming xtra for a different division of Telecoms issues is silly.

As for saying changing ISPs won't help then try explaining my large speed increase after I switched to Orcon from xtra.

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#53563 24-Nov-2006 23:48

From an advertising perspective telecom seems like it is in the wrong. They advertise a product as "unlimited downloads with maximum speeds downwards" when actually it is "download about 700megs a day at max speed providing you dont download certain things"

I know you can download more than that but most people have jobs and stuff to do during the day. Also when people say "They include it in the fine print so its not misleading" that is like me advertising on the radio I am selling cars but then when people go to my webpage the fine print says it is actually a bicycle. The original advertisng is misleading no matter what is in the fine print.

I am not happy with telecom so am looking at changing can anyone tell me if I would I have no internet accessfor a while when switching ISP's?

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#53565 24-Nov-2006 23:54

You do realise that the 700Mb limit between 4pm and 2am only applies to the Go Large plan. There are plenty of other plans without restrictions. Telecom have been very upfront with the conditions and restrictions of the Go Large plan

grant_k

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#53566 24-Nov-2006 23:55

Invinciblegdog: I am not happy with telecom so am looking at changing can anyone tell me if I would I have no internet accessfor a while when switching ISP's?

In theory no, there should be no loss of service, it will be a clean switch from one ISP to the other. You will need to enter the new User ID and Password into your modem and then restart it.

However, I have heard of a few cases where things didn't go so smoothly and people were without any internet service for a few hours or days. It is pretty rare though, so you should expect to make the switch without any major drama. It may take up to a week or two before it gets actioned though.

P.S. Welcome to Geekzone

exportgoldman

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#53567 25-Nov-2006 00:03

Lucky... no lucky would be me banning you for once again saying something stupid.

Doh... So your a moderator eh? Mmmmmm. Tell me then, if you know why is the Text editor so erm, yukky. It's like I'm editing straight HTML with all the quote marks. (Sorry off topic I know.) but it drives me nuts.

Oh FFS this argument is stupid. I know xtra and the exchanges are owned by Telecom, you would have to be a retard not to know that. I was merely making the point the xtra and whoever runs the exchanges are not the same division. Xtra don't control the exchanges. They are the responsibility of other people. So blaming xtra for the exchanges is wrong. Even if they are part of Telecom.

Foodstuffs own New World and Pak n Save but I can't exactly blame New World for Pak n Save selling mouldy food. They are just brands owned by Foodstuffs.

I'm not blindly defending them, I left xtra after since I was not getting value for money so theres no loyalty there. I just think blaming xtra for a different division of Telecoms issues is silly.

As for saying changing ISPs won't help then try explaining my large speed increase after I switched to Orcon from xtra.

OK I didn't realise you were actually knew what you were talking about, your message made it sound like, well... But your example isn't right, it would be like Progressive Distribution not being responsible for Woolworths selling mouldy food, when in fact they were taking 3 weeks to made deliveries... (i.e. wholesale and retail vertical integration, not retail and retail shared ownership.)

Actually, blaming Xtra for the problems in the exchanges is fair for two reasons, the first is the Commerce Commission's ruling didn't force it to change ALL the plans to unlimited/unleashed, it simply required them to offer unlimited UBS service wholesale.

Telecom cut off their nose to spite their face by flicking everyone across all at once. They knew it would break.

Also, Xtra are treated a lot differently, and have different pipes through the exchanges, routing at level 3 not level 2, so it is a lot easier to do filtering or altering/shaping of customers traffic, than if you get it say at a level 2 like every other ISP in NZ.

Refer http://computerworld.co.nz/news.nsf/news/418F5C9980B198DECC2571B900160043

Interesting about your speed increase, what plan did you change from to when chaging ISP's, as traffic is also shaped on your traffic plan.

[Moderator edit (bradstewart): Hyperlinked]

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#53568 25-Nov-2006 00:10

I changed from xtra adventure FS/128 10 GB to FS/FS 15GB on Orcon. The advantage with Orcon being they have interleaving switched off by default. I'm getting at least an extra 1mbit with Orcon, averaging 6mbit during peak.

RE: The text editor, the only tags you should see are quote tags, which you need if you wish to quote, hyperlinks etc are automatically done when you paste in a URL. If not then make sure you press space or enter at the end of the URL and it will autolink it.

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