Burwood Christchurch user seeking Chorus help with DSLAM issue

Forums › New Zealand Broadband › Burwood Christchurch user seeking Chorus help with DSLAM issue

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#876994 14-Aug-2013 11:23

brickviking: Ah, I see. I hadn't fully got that from what I've read of the forums so far. Okay, so that's one less hurdle as such. But even if they roll out UFB, I'm not sure that the same constraints that hold back Chorus from installing a new cabinet at the BUR/S site don't also preclude them from installing UFB in the same area. Anyhow, time I went to check my email.

Regards, BrickViking

(Post 9)

Looking at this from a technical perspective there is no reason why Chorus would want to reinstate the cabinet because there is no economic reason for wanting to. What's important to note here is the lack of cabinet is not the cause of your issue.

That area is now very sparse of properties and cabinets are installed for 2 reasons - to meet demand for lines (as a cabinet will typically do 288) and to ensure that the MPF from a cabinet is under 2km to meet the 10Mbps commitment with the government. Design work means that most cabinets deliver a MPF length of 1km maximum, with many lines being under 500m to deliver VDSL2.

BUR/AD is literally 300m away on the same street and if all lines have been connected to that as suggested you're now looking at 300m being added onto all MPF's - which looking at the maps would probably mean the maximum MPF length is probably 1.2km tops. This will deliver perfectly functioning ADSL2+ with a high sync rate but if you are on the outskirts of the cabinet coverage you're not going to get VDSL2 whereas you may have done so before.

You need to go back a few steps and find the cause of your problem - it would seem there is possibly a bad jumper or poor MPF causing your high attenuation. Your ISP is the one who needs to follow this up.

DonGould

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#877008 14-Aug-2013 11:31

sbiddle: Your ISP is the one who needs to follow this up.

Really?

He's here talking up the issue. Clearly his ISP doesn't give a toss about a single customer in a hard to service area.

This leads back to the TSO discussion going on at present.

There's also lots of discussion going on about fibre uptake and that thread about it taking 6 months to replace a cabinet in Auckland was really interesting.

What are Chorus intention regarding just switching off cabinets, so they've got spares, and pushing consumers to fibre where the fibre has been installed?

ChorusVan, care to comment please? :)

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brickviking

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#877037 14-Aug-2013 11:46

As I specified before, all of the ISPs are jammed up on this point. ALL ISPs that have customers serviced by that cabinet are affected by this loss of cabinet. If I had been joined up to the next cabinet down by Chorus instead of being 'joined up' to the Burwood exchange, I would not even be here. I'm still waiting for further ChorusVan replies, but I'm not too worried about that. They'll get back to me.

(Post 11)

DonGould

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#877050 14-Aug-2013 11:55

brickviking: As I specified before, all of the ISPs are jammed up on this point. ALL ISPs that have customers serviced by that cabinet are affected by this loss of cabinet. If I had been joined up to the next cabinet down by Chorus instead of being 'joined up' to the Burwood exchange, I would not even be here. I'm still waiting for further ChorusVan replies, but I'm not too worried about that. They'll get back to me.

(Post 11)

I don't understand.

Given the 10mbit target. Why did you even get jumpered in the first place?

SB doesn't the ISAM reporting tell Chours when a service is below 10mbit?

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sbiddle

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#877062 14-Aug-2013 12:11

brickviking: As I specified before, all of the ISPs are jammed up on this point. ALL ISPs that have customers serviced by that cabinet are affected by this loss of cabinet. If I had been joined up to the next cabinet down by Chorus instead of being 'joined up' to the Burwood exchange, I would not even be here. I'm still waiting for further ChorusVan replies, but I'm not too worried about that. They'll get back to me.

(Post 11)

What you're saying really doesn't stack up with what Chorus are saying.

Their post above makes it clear all MPF's on that old cabinet now via BUR/AD and not the exchange.

Your ISP could tell literally within 30 seconds whether you're connected to the BUR exchange or BUR/AD. Have they definitely confirmed that this is the case or is this just an assumption?

brickviking

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#878051 14-Aug-2013 12:29

Slingshot have confirmed several times that I'm connected through BUR. However, Chorus got back to me and found that I should have been routed through BUR/AD after all. Chorus is now cobbling something up to present to Slingshot - with no disrespect to Chorus for my terms used. If this gets me back above 10Mbit I'll be a lot happier. And thanks for the support and comments, guys.

(Post 12)

ChorusVan

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#878053 14-Aug-2013 12:31

As per our previous post we designed a solution that would provide a decent broadband experience for all BUR/S connected users.

It turns out the line in question was not connected as per our design. Not yet sure why, investigation required, but that can wait till another day.

We have a designer working on a remediation plan. It is fixable and we are working with the RSP to resolve this.

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brickviking

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#879994 17-Aug-2013 11:33

A few days ago, I did a speedtest.net (yeah, yeah...) and got this uhm.... rather slow test result. I might be able to get faster with a RFC2549 connection, I don't know if I could put up with the constant biomass ejection though.

Grateful thanks to speedtest.net for providing these results.

I haven't been able to get the applet to work again to redo a test today. However, my DSL modem says it's connected at 597 kilobits downstream, 877 kilobits upstream. Multiply both those figures by 100, I'd be ecstatic.

(Post 14)

Downhillnz

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#880322 17-Aug-2013 21:40

FYI virtually every ISAM in the Chorus network is VDSL2 capable. In the real world this means virtually every cabinet has VDSL2 including those nearby you.

Wrong. Its generally the last card that has VDSL capable cards. Not all of them.

So the OP is complaining because their broadband is less then 1Mbit down? I have customers that are under the 500k and that is their good day.
The fact you know that the cabinet has had a cute little fight with a car, you should show some consideration to Chorus.
They might not want to fork out 100k++ for a new cabinet. Its up to the designers and Chorus higher ups to decide if they even want to consider
replacing it when the UFB/UFF roll out is so close.
The costs and time would be months at best. Alcatel gear generally has a month or
so delay. A new cabinet needs to come from where they come from.

That's over a month when we order them. Its not going to be an
overnight job. Fiber feeders need to be extended and terminated. Copper
distro cables will need to extended and terminated onto krone blocks.
ISAM need to be terminated onto krone. Jumpers need to be run, that's a
two day job.

First World Problems.

Rant over.

DonGould

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#880335 17-Aug-2013 22:11

Downhillnz:

FYI virtually every ISAM in the Chorus network is VDSL2 capable. In the real world this means virtually every cabinet has VDSL2 including those nearby you.

Wrong. Its generally the last card that has VDSL capable cards. Not all of them.

So the OP is complaining because their broadband is less then 1Mbit down? I have customers that are under the 500k and that is their good day.
The fact you know that the cabinet has had a cute little fight with a car, you should show some consideration to Chorus.
They might not want to fork out 100k++ for a new cabinet. Its up to the designers and Chorus higher ups to decide if they even want to consider
replacing it when the UFB/UFF roll out is so close.
The costs and time would be months at best. Alcatel gear generally has a month or
so delay. A new cabinet needs to come from where they come from.

That's over a month when we order them. Its not going to be an
overnight job. Fiber feeders need to be extended and terminated. Copper
distro cables will need to extended and terminated onto krone blocks.
ISAM need to be terminated onto krone. Jumpers need to be run, that's a
two day job.

First World Problems.

Rant over.

I don't get why this isn't an insurance issue.

As for Alcatel, really, I mean REALLY?! You telling me that Chorus don't hold a range of spares for their network? Is it now really that fragile?

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Downhillnz

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#880336 17-Aug-2013 22:13

Your service company isn't going to sit on a whole cabinet in the rare case an idiot hits a cabinet.

Its not just the Alcatel gear, its everything inside too. Its tens of thousands for a company to sit on.

I have no idea where Alcatel comes from but its not sourced from NZ

PaulBags

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#880339 17-Aug-2013 22:18

Downhillnz:

FYI virtually every ISAM in the Chorus network is VDSL2 capable. In the real world this means virtually every cabinet has VDSL2 including those nearby you.

Wrong. Its generally the last card that has VDSL capable cards. Not all of them.

So the OP is complaining because their broadband is less then 1Mbit down? I have customers that are under the 500k and that is their good day.
The fact you know that the cabinet has had a cute little fight with a car, you should show some consideration to Chorus.
They might not want to fork out 100k++ for a new cabinet. Its up to the designers and Chorus higher ups to decide if they even want to consider
replacing it when the UFB/UFF roll out is so close.
The costs and time would be months at best. Alcatel gear generally has a month or
so delay. A new cabinet needs to come from where they come from.

That's over a month when we order them. Its not going to be an
overnight job. Fiber feeders need to be extended and terminated. Copper
distro cables will need to extended and terminated onto krone blocks.
ISAM need to be terminated onto krone. Jumpers need to be run, that's a
two day job.

First World Problems.

Rant over.

All of that is irrelevant, he's paying for a service. His service provider should be up front with him. And if they can't be up front, and they can't deliver, why should he pay?

Downhillnz

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#880341 17-Aug-2013 22:20

I am showing reasons why the process will take a while.

He has a broadband service. Temporary service, but service none the less.

PaulBags

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#880346 17-Aug-2013 22:43

Right, but chorus should be reassuring him (and/or his ISP) of that.

It seems to me your suggesting he should be happy with what he's got, but why should he? He didn't run his car into the cabinet. It's no more his fault than choruses, but chorus has the responsibility to provide the service. The services are affected by matters beyond choruses control, but chorus should still keep customers in the loop. After all it appears everyone else was rerouted reasonably, and fairly quickly too. And yet (as far as we know in this thread) the OP still hasn't had an appropriate service fix nor has any idea when one will be coming. To their credit ChorusVan seems to have given some really useful replys here, but a week later with no resolution in sight; I'd be pretty miffed too.

Downhillnz

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#880399 18-Aug-2013 07:53

PaulBags: Right, but chorus should be reassuring him (and/or his ISP) of that.

It seems to me your suggesting he should be happy with what he's got, but why should he? He didn't run his car into the cabinet. It's no more his fault than choruses, but chorus has the responsibility to provide the service. The services are affected by matters beyond choruses control, but chorus should still keep customers in the loop. After all it appears everyone else was rerouted reasonably, and fairly quickly too. And yet (as far as we know in this thread) the OP still hasn't had an appropriate service fix nor has any idea when one will be coming. To their credit ChorusVan seems to have given some really useful replys here, but a week later with no resolution in sight; I'd be pretty miffed too.

There may not be anymore wholesale ports left in the other cabinet that they are getting rerouted thru. There are lots more things to consider. Lots of things that only the techs working on the cabinet would know. His ISP has to set up a wholesale port too. if available.

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