mattwnz: I am wondering what the advantage of paying to get someone else to install it was, if normally it is free to get it installed anyway. I would contact the company you paid about it as to why what they installed isn't suitable.
I know a few people who have done this on rural lifestyle blocks. "Fibre will be here one day so lets do it anyway". This is before UFB boundaries were announced with free residential installs so I cant place anyone at fault - we the consumers are getting a better deal than some of us expected.