Who to call for a severed fibre cable on the wall of my house?

Forums › New Zealand Broadband › Who to call for a severed fibre cable on the wall of my house?

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Ropata

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#2813568 15-Nov-2021 22:53

quickymart:
@Ropata is this sorted now?

Yes. I rang again at midday and instead of going through the menu to technical support, I went to new customers and whadya know, it didn't even have a chance to ring before someone picked up. They put me through to someone who logged the fault and had a tech round within 2 hours. I had damaged one of the pairs as I thought I would re-do the cable management while it was broken but it's all fixed. Plus it's now virtually invisible since I tucked it under the new cladding.

quickymart

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#2813583 16-Nov-2021 06:47

That's great to hear you're back up and running 🙂👍

eracode

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#2813597 16-Nov-2021 07:21

Ropata:

Yes. I rang again at midday and instead of going through the menu to technical support, I went to new customers and whadya know, it didn't even have a chance to ring before someone picked up. They put me through to someone who logged the fault and had a tech round within 2 hours. I had damaged one of the pairs as I thought I would re-do the cable management while it was broken but it's all fixed. Plus it's now virtually invisible since I tucked it under the new cladding.

I have to say that, given the many tales of woeful service we hear on GZ re telcos, ISPs etc, this is fantastic and impressive. There's hope for us yet.

Sometimes I just sit and think. Other times I just sit.

Mehrts

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#2813645 16-Nov-2021 09:32

Ropata: .
..instead of going through the menu to technical support, I went to new customers and whadya know, it didn't even have a chance to ring before someone picked up.

Haha I've done that before when calling companies, especially after having no luck at all going through the "proper channels". It's amazing how prompt they'll answer for new customers! That same promptness should be applied to the servicing/issue departments.

It's cheeky, I know, but it gets results and is only used as a last resort.

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