Their online chat recommended calling up so I went ahead and waited on hold for approx 30mins.
Im relieved the lady who answered didn't treat me like a noob who knows nothing nor did she ask the obvious questions about restarting routers. I spent most of Sunday afternoon debugging and trying new equipment to no avail so that would've made me rage a bit.
Anyway, it turns out they wanted to "move me to a different group" and after doing that I can use the Internet again.
Bearing in mind whilst in the old group I could barely do email, work from home, game, anything. My speedtest was 4 down one minute and 950 the next.
I feel sorry for whomever else is in that group as something is clearly broken.
Anyways, let's see how long this fix lasts. I'll stay put for now but if I have to keep chasing and playing musical chairs in order to use email or YouTube I'll be leaving.
For now I'm just glad that I can live, life is tough without Internet working remotely and no games or YouTube is just criminal 😅
Thanks everyone for your suggestions and if the plot develops further I'll be back to post.
Yep, on ethernet just to show the actual connection speed. Using Contact's supplied NetComm as the modem but have my own router attached for wireless because the wi-fi on the NetComm is fine but not good. It can definitely pull decent speeds in close proximity but the range is pretty lame.
Netcomm wifi is terrible also are you based in Auckland? The reason I ask is Devoli don't have local BNGs round the country and everything is Layer2 to MDR and goes out from there
Which is fine if you are in Auckland but pretty shocking if you are elseware in the country
Linux: You do not leave a good performing ISP like VodafoneNZ to move to Contact!
I think people overly focus on Vodafone's reputation for terrible customer service/billing/etc, and not on the fact that the actual network is really good.
Same as Spark - really good fast network just terrible customer service when I was with them. I'm with Voyager now, the only reason I changed was Spark couldn't offer a /29 routed subnet on a residential fibre connection - Voyager could so I changed to them when we moved house.
mcarans: I think Contact has issues today, particularly with Google services. Those same services are working fine using mobile data.
This would explain my experience today, things load but nothing google owns. I've tried using google public dns but that's no help sadly. Although, many 4mbps and 10mbps speedtests during the weekdays proved painful. Especially working remote using google meet and slack video chats! How is your experience going?
To be honest nothing I do is speed critical and I haven't tested performance. Other than the rather annoying Google outage recently, overall I've been happy with Contact.
Hey, sorry I'm late to the party but I'm not on this forum much and have just been made aware. Obviously you've had a poor experience with your internet connection and I wanted to reach out personally to make sure it's all good now?
If not, I'm happy to have our team have a deeper look for you?
Hey, sorry I'm late to the party but I'm not on this forum much and have just been made aware. Obviously you've had a poor experience with your internet connection and I wanted to reach out personally to make sure it's all good now?
If not, I'm happy to have our team have a deeper look for you?
Cheers,
Karl Rosnell CEO, Devoli
Hey Karl, yep all is good now and I did my best to select the answer. Thanks for checking in.
I do find the advice I received interesting which was to turn my ONT off for 20minutes once a week to join a new "group". The issue was that my connection was stuck in a group and for some reason that group had no access to Google services.
Not sure if that's expected or just something customer service says to blame the devices.
But yeah anyways, been going great since then even without turning my ONT off for 20min.
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