Any alternatives to Chorus? Cannot get VDSL or fibre connected/repaired

Forums › New Zealand Broadband › Any alternatives to Chorus? Cannot get VDSL or fibre connected/repaired

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Wheelbarrow01

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Chorus

#2902376 14-Apr-2022 13:51

raytaylor:

Wheelbarrow01:

...copper withdrawal/PSTN shutdown area...
...Field Service Agreement currently being transitioned from one service partner to another, ...

I feel like one of those cancels the other one.

Yes correct - at this stage we are working to get the fibre installation completed as soon as possible. Our network team is in direct contact with the OP Chris, and are working hard to deliver a temporary fibre solution before the long weekend if possible. They will then return to complete the permament connection later (this requires a Works Access Permit from council to complete a road crossing which is currently awaiting approval).

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

nztim

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TEAMnetwork

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#2902390 14-Apr-2022 14:03

Wheelbarrow01:

Yes correct - at this stage we are working to get the fibre installation completed as soon as possible. Our network team is in direct contact with the OP Chris, and are working hard to deliver a temporary fibre solution before the long weekend if possible. They will then return to complete the permament connection later (this requires a Works Access Permit from council to complete a road crossing which is currently awaiting approval).

Thanks for been a valuable resource on here to deal with these unique circumstances people come across

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

richms

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#2902417 14-Apr-2022 15:28

Good this is being solved. Last thing we need is some luddites saying that this is what happens with copper decommissioning etc.

Richard rich.ms

Wheelbarrow01

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#2904589 20-Apr-2022 22:34

It's my understanding that @brickman14nz was finally connected to fibre by his RSP this morning. I have sent him a message to confirm his issue is resolved and am now awaiting a response, but his connection appears to have traffic so I think from here on he will be golden.

Chris definitely appears to have been a casualty of a chain of unique circumstances - bad timing of a weather event, a complex copper repair, which ultimately became impossible due to copper withdrawal/PSTN shutdown, mixed in with a change of service company handling the fibre installs in the area. I think if any one of the above events or circumstances hadn't happened, getting connected would have been more easy and swift.

Thanks for your patience Chris :)

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

quickymart

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#2904593 20-Apr-2022 22:38

That's good to hear Simon, well done getting this sorted. Is this a rare or uncommon situation, or are there any learnings from this that could be applied in the future?

nztim

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#2904598 20-Apr-2022 22:56

Glad to hear this is sported and OP is connected

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Jase2985

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#2904622 21-Apr-2022 06:59

Thank you Simon for all your help in this situation

wratterus

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#2904663 21-Apr-2022 09:05

When you have more +1's that posts you're doing something right @Wheelbarrow01 thank you very much for your presence here.

brickman14nz

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#2904727 21-Apr-2022 09:48

A huge thanks go to Simon for singlehandedly driving this successful resolution, can confirm I now have working internet!

Not sure what I would have done without you to be honest and your colleague who went out of her way to provide her mobile and assist me in every step where processes broke down.

It's been an interesting experience moving house for the first time in 12 years and not sure I would want to do the same again for at least another decade! You forget how limiting it is to not have fast internet, FWP for sure, but without Simon and this forum I think I'd still be stuck in call centre hell ;-)

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