@mikek how long ago were you migrated?

In my experience this is likely to be an RSP issue.
But I better be careful until I have looked :)

Please PM me the serial number from the bottom of your ONT (starts with ALCL) and I'll make sure the Chorus side is OK.

Just sent you a pic of it to you BMarquis

Mikek:

 

Just sent you a pic of it to you BMarquis

 

 

Hi Mike, Have you logged this with your ISP to check it out? I have heard through a back door contact that $dayjob network is potentially involved in your service so need to see if things have been checked out on the back end.

thanks

Mikek: Hey Noroad

Yes mate fully logged with them but still no update supposedly they are checking with you guys is what they told me,

But no update from them and no progress ?

That’s why I reached out . You can pm me if you want I just want to know what the cause is haha :)

Thanks Mike

OK, send me the ONT ID

Mikek: Hey Noroad


But no update from them and no progress ?

 

Please do a reboot/reconnect and retest, thanks

Still not sorted that was after a complete reboot of all system. 

D:

Just posting an update: system went down at 6:00pm up at 6:05 and all sorted,

Just wanted to thank you both Noroad and Brent from Chorus,

No idea what the problem was but all sorted :D, Just more happy it was not on my side.

Hey Brent 

I sent you a PM think I might have a faulty New ONT, If you get a chance to look at the pictures.

Thanks Mike 

Mikek:

 

Just posting an update: system went down at 6:00pm up at 6:05 and all sorted,

 

Just wanted to thank you both Noroad and Brent from Chorus,

 

No idea what the problem was but all sorted :D, Just more happy it was not on my side.

 

 

 

No problem. I can't say much as I work for the wholesale network provider your ISP uses and don't want to step on their toes. The issue was a mis-match of the QOS profile on the BNG. To give the best performance the service provider needs to set appropriate quality of service (network queuing and buffering) on its BNG (Broadband Network Gateway) rather than relying on the controls on the LFC (Local Fibre Company) network. This QOS profile needs to be exactly matched with the LFC product being used. In this case the profile didn't match so this needed to be changed and the session reset. Whatever you rebooted it had not re-started the BNG session so we gave it a kick to speed things along. As HF is a lot less common there is sometimes a little work achieving expected full speeds, this is normally on the customer end as its actually pretty hard to reliably achieve over 1G speeds with normal end user equipment. This was a very rare case of a network miss-match and procedures have been put in place to reduce the possibility of it happening elsewhere.

Thanks Noroad,

Happy its not my gear, I put a good amount of time into making sure what I got would handle HF.

At least this problem should be ironed out with the RSP for future HF connections, Now just got to sort out this dodge ONT, Then ill be away :D