Have you checked the IPv4 connectivity - i.e to local and WAN addresses? What range is your WAN IPv4 in?

RunningMan:

 

Have you checked the IPv4 connectivity - i.e to local and WAN addresses? What range is your WAN IPv4 in?

 

local ip addresses are in the 192.168.0.xxx range 

Yep, but you've raised you may not have IPv4 connectivity. You need to check more than if you have a local IPv4 address. Do you have a WAN IPv4? What range is it in?, Can you ping or traceroute to external IPv4 hosts?

For your TP-Link router browse to http://192.168.0.1/ log in and your Connection Type and Internet IP Address is shown under Network Map > Internet

Check you do have an IPv4 Internet IP Address which consists of 4 groups of numbers separated by dots.

To run a IPv4 traceroute search for 'cmd' under the Windows Start menu and use the command tracert -4 8.8.8.8 (for Google's Public DNS servers or the other DNS servers you tried and websites you can't access)

RunningMan:

Yep, but you've raised you may not have IPv4 connectivity. You need to check more than if you have a local IPv4 address. Do you have a WAN IPv4? What range is it in?, Can you ping or traceroute to external IPv4 hosts?

As @yitz has posted above.

Just checking you have turned off the ONT for 30 seconds since the switchover.

Sometimes this fixes issues

Delorean:

 

Just checking you have turned off the ONT for 30 seconds since the switchover.

 

Sometimes this fixes issues

 

Yes tried that 

yitz:

 

For your TP-Link router browse to http://192.168.0.1/ log in and your Connection Type and Internet IP Address is shown under Network Map > Internet

 

 

 

 

Check you do have an IPv4 Internet IP Address which consists of 4 groups of numbers separated by dots.

 

To run a IPv4 traceroute search for 'cmd' under the Windows Start menu and use the command tracert -4 8.8.8.8 (for Google's Public DNS servers or the other DNS servers you tried and websites you can't access)

 

 

 

Yes ip address is 60.234.xxx.xxx cant ping 8.8.8.8 but can ping 1.1.1.1, Tracert on 8.8.8.8 times out after the 3rd hop to 72.14.195.229

So you've got IPv4 connectivity, but something odd going on with it. Similar to this perhaps?

RunningMan:

So you've got IPv4 connectivity, but something odd going on with it. Similar to this perhaps?

Overdrive5000: It's also wierd that a vpn fixes it wouldn't that suggest it's a traffic routing issue on isp end ?

Are you on 60.234.115.x because it looks like some Australian ISP (AS9942) has hijacked it.

Definitely one for @Sounddude to check out

Overdrive5000: Yes your correct, so what needs to happen now ?

Call and ask Sky to put you onto another IP address.

Hi, We just changed from Myrepublic to Sky and am having the exact same issue. I can only google if my vpn is running, if its not I can only go to sites I have been too before. We have been riping our hair out trying to config the Asus AC2900 to work. When I called Sky and asked them to reset the connection ( was thinking like a port reset) they said we can't help you at all because you re using a 3rd party router. I had to order the sky one as I work from hm so need this up and running ASAP. 

Do I just ask them to change the IP or pay for a static one?