ADSL connection issues with some exchanges / cabinets

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3892 posts

Uber Geek

#418868 18-Dec-2010 16:59

Grab one of those cheap mikrotik routers.

http://www.gowifi.co.nz/mikrotik-routerboard/mikrotik-routerboard-rb/750g.html
http://www.gowifi.co.nz/mikrotik-routerboard/mikrotik-routerboard-rb/250gs.html

Get a new cheap dsl modem, whack it in half bridge mode then terminate the vpn tunnels on the router rather than the modem. this way the problem won't come back again when you move to fibre?

In fact, does anyone know if the free modems from telecom can be put in hb mode?

I think those routers should work... others might like to comment... they sure seem to do everything else under the sun bar making you a cup of coffee while you config them.

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cyril7

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#418888 18-Dec-2010 19:17

Hi, the Draytek's are fine pieces of kit, however they have been known for not the best of compatibility with neither Broadcom or it seems Ikanos, check with your supplier for firmware upgrades.

Just a point, Alcatel now provide something like 70% of the DSL ports on the planet, so you need to use a modem that works with their gear or suck eggs, simple as that, its the old mountain to Mohamed thing (woops is that appropriate in these times).

Telecom notified a long time ago that the older Dlink kit was not ideal moving on, typically worked well on ADSL1, but ADSL2/2+ not a real good option.

Oh and while we are talking about compatibility and old gear, I hope the arts centre has no Win98 gear about, big no no, all so old and painful, lets move it on.

Cyril

Oldhat

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#418960 19-Dec-2010 01:26

DonGould:
If the customer is giving the choice to stay on the old network - no.
If the customer is using a modem that wasn't telepermited - no.

If the customer is not given the choice to stay with the old network and has a telepermited modem then - Telecom pays for a new modem and sends someone personally to set it up configure it and pays a reasonable fee to any contractor who has to assist and makes at lest 2 follow up calls to ensure the customer is happy.

Chorus should then build these costs in to the network fees so that everyone is contributing.

A telepermit basically means that you can plug it into Telecom's network and it shouldn't damage that network. It doesn't mean that the device will actually work.

If you plug a device into the Telecom network that doesn't have a telepermit, you are liable for any damage caused to the Telecom network by that device.

http://www.telepermit.co.nz/overview.html

rogal

14 posts

Geek

#418989 19-Dec-2010 09:06

Thanks for the many suggestions. Earlier in the week Xnet, I asked the ISP whether I should get a new modem. They said, 'No, it should be possible to get the old one to work.' Obviously bad advice. And Xnet have gone quiet.

<Telecom Wholesale said> I can confirm that we have a technician at the exchange and he has put the Arts Centre back to the ASAM port. A port change is currently being processed and service should be up and running within the hour.

[rogal] I visited the Arts Centre on Saturday evening and rebooted the modem. Still no connection. If this is till an option please get them to phone me on 07 825 7443 or 07 825 7165 or 021 761 657 when it is working so I can go along and check.

Telecom Wholesale has failed on the commitment to get service back up and running on the old equipment ASAM port with an hour.

I'll guess I'll just wait from the free modem from Telecom Wholesale.

Other ISPs are sending out free modems, bit it isn't solving the problem. Here is a post from a Slingshot customer:

I have been having untold problems with my ISP Slingshot being unable to access Broadband since Sunday 12 December. I have rung Slingshot at least 12 times over this past week and they said it was the modem and sent one out to me on Wednesday. Since then have had to reset it at least 5 times per day and go through the rigmarole of rebooting, setup etc on line. To say I am peed off is an understatement. Slingshot service is very poor, long waits to get someone to answer and then no solution to problem in the long term. It is only through Fred Seabright that I have been able to learn about postings on Raglan Net to which I am adding mine. We pay the earth for a Broadband service which does not come up to scratch.

I've looked at the cabinet notices on the Chorus web site and I can't see the level of detail that an ISP would need know to expect the scale of problem being experienced by internet users. I have 3 broadband connections that I look after. One has a CISCO modem and that went back online OK after the changeover. The next is a DSE box and that worked after a reboot. So 2 out of 3 OK. If that same apttern holds across Raglan then 1/3 of the broadband customers would have had a serious problem. That defect rate is too high. It seems ot me that before Telecom Wholesale / Chorus blunders on with this changeover in other areas they need to have a serious relook at their technical and marketing approaches.

rogal

14 posts

Geek

#419500 20-Dec-2010 16:15

Chorus moved the Arts Centre Broadband connection back to the ASAM port on Sunday afternoon. Thanks Dave. They checked it was working on Monday morning with Dlink 504. Xnet confirm that it is working at ADSL1. Meanwhile I know others in Raglan are still without broadband service.

DonGould

3892 posts

Uber Geek

#419510 20-Dec-2010 16:26

That's some great news for common sense but now it would seem that these issues need to be fleshed out a bit better cause keeping the centre on the old gear for ever isn't going to work either is it?

What sort of solutions would you like to see Rodger?

D

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rogal

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#419532 20-Dec-2010 16:46

I think in future your suggestion of Telceom Wholesale providing some understandable information to end users and to ISPs is essential.

Surely by now they have a list of obsolescent modems that won't work with tthe new ADSL2 equipment.

If we had been given some notice, I could have purchased a new modem and got it working in a quiet period.

I have heard that some connections at the service limit may not ever work with the new equipment even with new modems. So those people may now lose braodband service until a cabinet goes in.

The other thing Telecom Wholesale/ Chorus need to do is to stop looking at percentages of people who have a problem. Start tracking connections without service and don't convert them to percents.

As Dave Maybee, a local recording studio owner told a Telecom Wholesale Manager, don't underestimate the fury or determination of people in small town.

I am Chairperson of the Raglan Community Board. If Telecom Wholesale want to front up at a Community Board meeting to apologise and lay out their future upgrade programme then I can arrange that.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

DonGould

3892 posts

Uber Geek

#419556 20-Dec-2010 17:14

Rodger I think you should pursue those ideas and let us know how you get on.

The idea of TWM facing up to a com board is excellent and I know if I was a TWM I'd jump at the idea.

I'd also drag the SMs from a couple of ISPs along with me and make sure the whole thing was video'ed and put on a pod cast - the good, the bad and the ugly.

As for the notifications.... they've done a tragic job of that one. I would have sent out letters and emails to every customer in advance offering modem upgrades. What a chance to sell some CPE. I'd have worked with the SMs from the ISPs to make sure everyone was doing the same so that all customers were given the chance to get some hot deals.

Talk about missing a chance to drag everyone into a Telecom shop!

I'd have also done a whole mail out on house wiring and got all the local contractors keyed into it so some telemarketing could have been done street by street. Again, talk about missed opportunities....

It's no wonder the share price is in the drain.

D

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Ragnor

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#419733 20-Dec-2010 22:35

DonGould:

In fact, does anyone know if the free modems from telecom can be put in hb mode?

The Thomson's can do half bridge but you have to configure it via the terminal/telnet. There are some guides on the internet.

Ragnor

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#419740 20-Dec-2010 22:43

DonGould:

I'd have also done a whole mail out on house wiring and got all the local contractors keyed into it so some telemarketing could have been done street by street. Again, talk about missed opportunities....

I think your thinking is a bit wishful here, consumers are highly resistant to ADSL "full installs" where a master splitter is installed even at semi subsidised pricing.... I can't imagine people being interested in paying to upgrade their CPE.

It's like getting blood out of a stone...

DonGould

3892 posts

Uber Geek

#419916 21-Dec-2010 12:43

Getting mobiles in to tradies was like getting blood from a stone until ppl started to see the value.

Sorry Ragnor but I don't subscribe to the 'give up it's just to hard to bother' approach to improving bb.nz

It's time to rally the troops and get some piratical marketing happening and convince the money holders to back the idea.

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zibon

3 posts

Wannabe Geek

#426819 13-Jan-2011 12:27

Hi,
I changed ISPs from Telecom to Telstra in Oct 2010 A bit of a nightmare ..

Over the last few months I have been getting a huge number of disconnects and reconnects.

I have logged many calls to Telstra and also Linksys on this well over 50 hours in total..

I had a WAG200G on Telecom worked faultlessly and had the current downloaded firmware and a new ADSL2+ filter .

Then the problem started of these disconnects so i thought it was the modem so i went to a new
WAG 120N updated the firmware still the same problem , tried a WAG160N same results now I am on a WAG320N same results. All the modems where flashed with the newest firmware ..

I logged all these disconnects with telstra they checked my line they logged my connection they even sent a Tech out on a Sunday 19th Dec more interested in what i was doing than looking at my in house cables etc ..

I had a Network Tech climb all over my computers we replaced all the NIC cards and cat 5 cables nothing changed

Notified Telstra of what i had done and also Linksys. Still no results

As of yesterday when i had Chorus turn up in 48 hours I had 44 disconnects with " termination on signal 15
Chorus found a few problems with the line to my street cabinet from my DP so changed out that pair and put me on a really good pair and showed me the results.. My Street cabinet is less than 200 meters from my house and is new June 2010. ( The line checked ok when tested from Christchurch every time )

My system runs 24/7 and this morning it all started again ..

I do have reports set in the modem and it clearly shows the signal 15 ..

Thu, 2011-01-13 08:17:15 - [Incoming] TCP Packet - 118.210.206.92:1223 =--> 192.168.0.xxx:14501
Thu, 2011-01-13 08:17:53 - ADSL is disconnected.=20Thu, 2011-01-13 08:17:53 - WAN will be stopped.=20
Thu, 2011-01-13 08:17:54 - Terminating on signal 15
.Thu, 2011-01-13 08:17:54 - Enter: tdb_store.Thu, 2011-01-13 08:17:54 - tdb_store: calling tdb_update.

Vendor: Linksys
ModelName: WAG320NFirmware Version: 1.00.12 , 2010-03-22T10:51:43
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/100DSL
Status: Showtime
DSL Mode: ADSL2+

DSL Channel:
DSL Upstream Rate: 772 Kbps
DSL Downstream Rate: 17419 Kbps

Down up
DSL Noise Margin: 12.3 dB 12.7 dB
DSL Attenuation: 16.0 dB 6.3 dB
DSL Transmit Power: 1.1 dBm 12.8 dBm

I hope this helps as i am totally lost as where to go next ...

Phil

DonGould

3892 posts

Uber Geek

#426876 13-Jan-2011 15:46

Grab a new modem from Dick Smith and see if this fixes the problem would be my next port of call.

The obvious answer is that the port on the dslam is also faulty. The pair is clean, but if they put it back on the same port then that's the obvious next assumption that comes to mind.

Just prove out bits till you find the faulty one.

DSE do a 14 day return policy, so give it 7 days and if everything's ok then there's the issue. If the problem returns then it's clearly not your hardware.

If you have no issue with the cpe for 15 days and then it fails, well, you know where the issue is but you can always through the spare unit on tm.

HTH

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sbiddle

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#426878 13-Jan-2011 15:55

I assume you are on a wholesale connection and haven't somehow ended up on a TCL ULL connection going via the cabinet to the exchange?

DonGould

3892 posts

Uber Geek

#426879 13-Jan-2011 15:58

DSL Downstream Rate: 17419 Kbps

Not overly likely is it? That exchange would have to be fairly close at that speed?

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