Broken Roadside DSLAM still broken after 2 months but who to talk too...Telecom CS not helpfull

Forums › New Zealand Broadband › Broken Roadside DSLAM still broken after 2 months but who to talk too...Telecom CS not helpfull

1 | 2 | 3 | 4

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#786741 25-Mar-2013 16:16

Clearly it's nothing much to worry about, Cabinet is still working

andynz

360 posts

Ultimate Geek
+1 received by user: 28
Inactive user

#786742 25-Mar-2013 16:18

Thanks for the Joke John

ChorusVan

77 posts

Master Geek
+1 received by user: 16

Trusted

Chorus

#786750 25-Mar-2013 16:19

We did commit to get a new wrapper on the cabinet it within three weeks or so.

Will check on why this has not progressed.

Bung

6734 posts

Uber Geek
+1 received by user: 2927

Subscriber

#786759 25-Mar-2013 16:26

I mentioned before that I did not believe that any dangerous voltages would be exposed immediately under the outer cover as it would be a safety issue for Chorus's own staff. Maybe someone could confirm that before andynz blows a fuse. Concern about the reliability of service is valid.

andynz

360 posts

Ultimate Geek
+1 received by user: 28
Inactive user

#786764 25-Mar-2013 16:31

Actually I have a circuit breaker rather than fuse, a bit of action quickly resets it.

Left hand side, vertical grey distribution block exposed with orange cabling into the top.

ChorusVan

77 posts

Master Geek
+1 received by user: 16

Trusted

Chorus

#787638 27-Mar-2013 00:16

Our service company had to organise a traffic management plan as part of the planning for the replacement of this cabinet as they needed to work in the roadway.

This meant they chose a midweek day to do it ( today as it turns out) when traffic would be lightest.

So there was a flurry of activity there today while the old cabinet was removed and a new one delivered and secured into place.

All sorted for Easter weekend.

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

andynz

360 posts

Ultimate Geek
+1 received by user: 28
Inactive user

#787686 27-Mar-2013 09:38

I think you will find the "traffic management" reason for taking 4 months to replace the cabinet is a little bit weak. It's a minor road in Whenuapai Village with little traffic, not Queen Street. I dropped by yesterday whilst the cabinet was being replaced as we had, understandable, lost phones and ADSL. 5 guys on site and I was the only car.

Thanks from myself would have been in order for finally getting the repair done on Tuesday but I find myself more disillusioned with Chorus than ever and the attempted spin in the previous post does a great disservice to our local community and the amount of time I have personally spent during my work days to get this problem sorted out against all the hurdles in Chorus I have found.

We all make mistakes, I know I do. That's how you learn the most in life. You can do 2 things, ignore the problem, change little and put some spin on your side of the story keeping your ego intact or show some humility, apologise, learn from the mistake and change what you do in the future.

In the case of ChorusVan's last post, it would appear that whilst the cabinet has finally been repaired, the ego remains intact and lessons have not been learnt. A missed opportunity.

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#787689 27-Mar-2013 09:43

andynz: I think you will find the "traffic management" reason for taking 4 months to replace the cabinet is a little bit weak. It's a minor road in Whenuapai Village with little traffic, not Queen Street.

Don't get me started about traffic management plans.. This is head banging against desk material.

Regardless of the road any form of partial closure / obstruction or road block requires a traffic management plan to be in place, which depending on the work may need to be submitted to the local council for approval before the work can take place.

andynz

360 posts

Ultimate Geek
+1 received by user: 28
Inactive user

#787695 27-Mar-2013 09:49

Being part of the local Ratepayers and Residents association I can understand the bureaucracy involved with council Regulations.

Really really odd though that it happened the day after my rev up on Geekzone and ChorusVan saying he would follow up. What an amazing coincidence !

With coincidences like that I must be guaranteed to win lotto this Saturday :)

Cbfd

307 posts

Ultimate Geek
+1 received by user: 63

#787777 27-Mar-2013 12:01

I wod say there was more to it then just a traffic management plan if the cabinet had to be replaced then a new cabinet would of been had to be made (depending onthe sort of cabinet as they dont make the single and double bay whosper cabinets anymore) which can be a few months wait - and u also need resource consent etc to replace them which is also a hassle

pjamieson

441 posts

Ultimate Geek
+1 received by user: 90

Trusted

Chorus

#847493 30-Jun-2013 20:17

I can give you an update on this because I have been on the project. This has been fully moved to Chorus after a couple of months transition period/pilot from Telecom. Telecom will transfer any calls received to the below number.

The number to call for Chorus: Network Plans (B4UDIG), Network Moves (moving poles etc), Health & Safety issues (like this one, ie: Urgent) and Network Damage is... 0800 4NETWORK (0800 463 896). These details are on the Contact Us page in the bottom right of all Chorus Website pages.

A note: If your call is related to a fault/issue to do with your own service, you should call your Retail Service Provider directly.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

andynz

360 posts

Ultimate Geek
+1 received by user: 28
Inactive user

#847599 1-Jul-2013 09:26

Thanks for setting that up, it's good to know there is now a dedicated network faults line.

ChorusVan

77 posts

Master Geek
+1 received by user: 16

Trusted

Chorus

#847688 1-Jul-2013 13:23

As per previous post, the Contact Us section of the Chorus website has been updated to include the 0800 4Network details.

Whether you want to report graffiti on one of our cabinets, report damage to part of our network, want to move a pole or dig a hole - the relevant team at Chorus is ready for your call. Check out the appropriate contact point at http://www.chorus.co.nz/contact-us

As always, if you are experiencing a service outage or problem at your place, call your Retail Service Provider.

They have the tools at their disposal to work out where in the network the problem may be (or to discount the network as the cause of the problem). They are also in a much better position to escalate the problem to the relevant 2nd tier support teams if required and to keep you informed of what is happening.

1 | 2 | 3 | 4