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#114222 12-Feb-2013 15:01
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Hi all and particularly anyone form Telecom/Chorus who can offer meaningful support.

Here is Whenuapai, North West Auckland, we had a tornado through at start of December causing some quite serious damage and sadly to one of our trusty roadside DSLAM's (Cabinet WEI-U).  A tree crushed the left side leaving a gap which initially was covered with a tarpaulin which has long since gone.  It has left the cabinet with a gaping hole that will allow the rain in with out first big period of rain. It has also started to fill up with various items "posted" by some passers by including pine cones and I would guess other items.  All rather dangerous as it is the power distribution on the smashed side.

Telecom(Manilla Call Centre) was and has been, shall we say, less than helpful and it appears I am unable or not allowed to talk to Chorus direct.

At the time of the tornado when Chorus contractors where in the area off the record we were told there were no spare cabinets or panels available which seems a bit sad and now 2 months later it seems the damage has been forgotten   That is until the rain comes and we all loose our phone and ADSL at which point there will be a lot more to replace, a potential fire and lots of disgruntled customers.

If anyone from Telecom (who is in Auckland and can comprehend the issue) or anyone from Chorus is hanging around this forum can they please contact me to let the community know what is happening before the rain starts or a kid sticks their fingers inside and electrocutes themselves.

Or can anyone else advise the best way to get fault and dangerous issues resolved that does not involve the impermeable barrier that Telecom customer service is.

Cheers

Andy


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16383 posts

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  #760148 12-Feb-2013 15:04
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From the chorus website

Graffiti on a Cabinet

Call Freephone 0800 222 638

Although their contact page is a bit hidden on their website.

Also https://twitter.com/ChorusVan

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  #760151 12-Feb-2013 15:06
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Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached

 
 
 
 


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  #760159 12-Feb-2013 15:11
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I've also forwarded this link onto someone in Chorus who can deal with it.

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#760160 12-Feb-2013 15:12
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plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed

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#760170 12-Feb-2013 15:20
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johnr:
plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed


That's the best thing I have read all day John... That made me really laugh :)

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  #760182 12-Feb-2013 15:23
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plambrechtsen:
johnr:
plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed


That's the best thing I have read all day John... That made me really laugh :)


You're not the only one that got a genuine laugh out of it :-)

Cheers - N





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




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  #760190 12-Feb-2013 15:32
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Thanks guys for the quick responses and I'm sorry but you would not be any good at running customer service call centre:)  Thank god for this forum.

Many thanks plambrechtsen for passing it on to your contact.

And thanks guys for the laugh, I would have tried turning the DSLAM off and on again but I'm not sure that's a solution in this particular case.

Cheers Guys.

 
 
 
 


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  #760197 12-Feb-2013 15:35
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Interesting and slightly OT. I don't have an option to quote OP. Why would this be so?




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  #760209 12-Feb-2013 15:37
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johnr: Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached


Thanks Johnr, but I was referred back to Telecom by Chorus when I rang a month or so back, told I had to refer to my service provider.  It seemed to be a loop designed to wear my down...it worked :)

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  #760212 12-Feb-2013 15:41
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1080p: Interesting and slightly OT. I don't have an option to quote OP. Why would this be so?



Can't quote the first post in a topic.

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  #760226 12-Feb-2013 15:59
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andynz:
johnr: Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached


Thanks Johnr, but I was referred back to Telecom by Chorus when I rang a month or so back, told I had to refer to my service provider.  It seemed to be a loop designed to wear my down...it worked :)


If it is a hazard then you could ring your local council and they may apply pressure on Chorus to at least secure the site.

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  #760231 12-Feb-2013 16:04
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RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>

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  #760233 12-Feb-2013 16:05
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jamesrt:
RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>


It's a deliberate design decision. I personally think it's wrong.

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  #760235 12-Feb-2013 16:08
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jamesrt:
RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>


Just cut and paste the bit you want to highlight, and put quote tags around it.

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  #760277 12-Feb-2013 16:58
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For those interested in the quote discussion, here's the original discussion from last year.

http://www.geekzone.co.nz/forums.asp?forumid=4&topicid=112626

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