Burwood Christchurch user seeking Chorus help with DSLAM issue

Forums › New Zealand Broadband › Burwood Christchurch user seeking Chorus help with DSLAM issue

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30 posts

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#880746 18-Aug-2013 22:15

As I said back in my last post, Slingshot has to charge me an extra ten dollars if I was to migrate off their platform onto the wholesale contract. It's something I'm trying to avoid.

* Regarding the speed, 577 kilobits isn't 17 megabits, nowhere near it. I'd be happy if I were to get back above 10 megabits.
* Regarding spares, I would suggest that Chorus has spare cabinets to just drop into place for exactly this circumstance. It would not make sense not to have spares. However in this case it seems they aren't replacing the cabinet because it's in a red zone, even though some of the customers supplied are not.
* Yes, the repair/replacement would indeed take upwards of a month or two, but the original fault was on June 29th. That was 6 weeks ago. Now, I can't say whether Chorus should or should not replace BUR/S, that's their decision to make, but it would sure be nice if they were able to replace that cabinet with at least a low-count ISAM box.

Incidentally, what DownhillNZ said may be relevant and I should just quit bitching about my admittedly faster-than-dialup-speed, but I'm not in a rural area. I'm not in an area solely supplied with ADSL1. Heck, even if I were, I ought to be getting at least a megabit per second. Another DSLAM is literally 400m down the road from BUR/S. According to Chorus themselves, someone messed up when they connected me up to DSL the last time. Now it could be because I was connected to Slingshot's "Better" network - I don't know. That's up to the ISP and to Chorus.

'nuff said.

(Post 15)

sbiddle

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#880789 19-Aug-2013 06:23

If you're on Slingmshot gear and refusing to move the problem is only your own doing. This means you've always been serviced from an exchange rather than the closest cabinet. Read my large post on midpoint injection if you want to know a lot more.

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#880790 19-Aug-2013 06:25

Downhillnz:

FYI virtually every ISAM in the Chorus network is VDSL2 capable. In the real world this means virtually every cabinet has VDSL2 including those nearby you.

Wrong. Its generally the last card that has VDSL capable cards. Not all of them.

I didn't say that every port on every ISAM is VDSL2 capable, merely that virtually every ISAM is capable of provising VDSL2 service now (which is the case).

Cbfd

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#880793 19-Aug-2013 06:58

Sounds to me that e iant willing to pay the extra 10$ a month slingshot charge to move off the better network onto a wholesale cabinet which imo is his doing and nothing can be done here

Downhillnz

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#880796 19-Aug-2013 07:31

$10 a month for a lot faster internet.... No brainer really.

But you would have been on a wholesale port in the cabinet anyway, I thought that would have incurred the same price as what it would to be put on another cabinet with on a wholesale port?

nickb800

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#880819 19-Aug-2013 09:15

DonGould:
Downhillnz:

FYI virtually every ISAM in the Chorus network is VDSL2 capable. In the real world this means virtually every cabinet has VDSL2 including those nearby you.

Wrong. Its generally the last card that has VDSL capable cards. Not all of them.

So the OP is complaining because their broadband is less then 1Mbit down? I have customers that are under the 500k and that is their good day.
The fact you know that the cabinet has had a cute little fight with a car, you should show some consideration to Chorus.
They might not want to fork out 100k++ for a new cabinet. Its up to the designers and Chorus higher ups to decide if they even want to consider
replacing it when the UFB/UFF roll out is so close.
The costs and time would be months at best. Alcatel gear generally has a month or
so delay. A new cabinet needs to come from where they come from.

That's over a month when we order them. Its not going to be an
overnight job. Fiber feeders need to be extended and terminated. Copper
distro cables will need to extended and terminated onto krone blocks.
ISAM need to be terminated onto krone. Jumpers need to be run, that's a
two day job.

First World Problems.

Rant over.

I don't get why this isn't an insurance issue.

As for Alcatel, really, I mean REALLY?! You telling me that Chorus don't hold a range of spares for their network? Is it now really that fragile?

I don't work in telecommunications or IT, but this seems insane to me. ~3600 whisper cabinets around NZ, and not one complete set of spares in the country. Aren't the same ISAMs used in exchanges too?

DonGould

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#880842 19-Aug-2013 10:00

sbiddle: If you're on Slingmshot gear and refusing to move the problem is only your own doing. This means you've always been serviced from an exchange rather than the closest cabinet. Read my large post on midpoint injection if you want to know a lot more.

Steve I see a number of issues in play here.

I've been following the discussion on the TSO review that's going on and this thread raises a number of issues.

Living in this area, knowing the people, I understand about the $10 issue. $10 is just nothing to you where as $2 a week can be an issue for people here.

You and I might just run that up on a credit card and then trust that we'll have a better income year next year and pay it off, but being without proper net is an issue.

I'm also reading lots and lots of "I'm entittled to" talk with respect to the Chorus network.

I think this is a problem.

I think that from Government down, we're going to need to start radically changing our attitudes.

I might equally ask why the 2Degrees reps haven't stepped in here and committed to providing a 4G network to these folk at fixed line prices and why members here aren't speaking with MPs about getting 2Degrees frequency space to use at this site to meet the needs of this under served community?!

Or I we could be asking the same question of Telecom and Vodafone, they also have well established networks in that area.

My point is that we are now in a world where that are lots of network providers.

Reading this thread is like someone ranting that McDonalds won't set up a takeaway in their local suburb that already has KFC, Subway, etc.

I do agree that the TSO provider should be obligated to service delivery, but at present the TSO obligations are being met and most GZer's don't give a toss about TSO.

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#880845 19-Aug-2013 10:03

DonGould:
sbiddle: If you're on Slingmshot gear and refusing to move the problem is only your own doing. This means you've always been serviced from an exchange rather than the closest cabinet. Read my large post on midpoint injection if you want to know a lot more.

Steve I see a number of issues in play here.

I've been following the discussion on the TSO review that's going on and this thread raises a number of issues.

Living in this area, knowing the people, I understand about the $10 issue. $10 is just nothing to you where as $2 a week can be an issue for people here.

You and I might just run that up on a credit card and then trust that we'll have a better income year next year and pay it off, but being without proper net is an issue.

I'm also reading lots and lots of "I'm entittled to" talk with respect to the Chorus network.

I think this is a problem.

I think that from Government down, we're going to need to start radically changing our attitudes.

I might equally ask why the 2Degrees reps haven't stepped in here and committed to providing a 4G network to these folk at fixed line prices and why members here aren't speaking with MPs about getting 2Degrees frequency space to use at this site to meet the needs of this under served community?!

Or I we could be asking the same question of Telecom and Vodafone, they also have well established networks in that area.

My point is that we are now in a world where that are lots of network providers.

Reading this thread is like someone ranting that McDonalds won't set up a takeaway in their local suburb that already has KFC, Subway, etc.

I do agree that the TSO provider should be obligated to service delivery, but at present the TSO obligations are being met and most GZer's don't give a toss about TSO.

The solution has already been provided.

No way would 4G be cheaper.

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DonGould

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#880852 19-Aug-2013 10:09

coffeebaron: No way would 4G be cheaper.

Really? Did you really miss the point of my post?

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DonGould

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#880853 19-Aug-2013 10:11

nickb800: I don't work in telecommunications or IT, but this seems insane to me. ~3600 whisper cabinets around NZ, and not one complete set of spares in the country. Aren't the same ISAMs used in exchanges too?

Nick, I agree. This whole thread is very strange and I get the impression there's an under current running and this isn't as much about this persons service as the bunch of issues that don't seem to have good sensible answers.

I'm assuming that the RSC in question has Slingshot gear in it as well as... oh.

D

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sbiddle

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#880856 19-Aug-2013 10:18

DonGould:
sbiddle: If you're on Slingmshot gear and refusing to move the problem is only your own doing. This means you've always been serviced from an exchange rather than the closest cabinet. Read my large post on midpoint injection if you want to know a lot more.

Steve I see a number of issues in play here.

I've been following the discussion on the TSO review that's going on and this thread raises a number of issues.

Living in this area, knowing the people, I understand about the $10 issue. $10 is just nothing to you where as $2 a week can be an issue for people here.

While you might understand people not being able to justify $10, the reasons for the $10 difference aren't just TSO related.

In the early days of unbundling some ISP's chose to price ULL products below the cost of wholesale offerings as a point of differentiation in the marketplace and as a customer grab. It soon became clear with cabinetisation this was a dumb move as they were forced to start moving customers back to wholesale connections which cost more and so plans for both unbundled and wholesale were aligned pricewise. Many Orcon users in Auckland found Orcon trying to charge them $10 extra per month to fix their midpoint injections issues.

sbiddle

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#880857 19-Aug-2013 10:20

DonGould:
nickb800: I don't work in telecommunications or IT, but this seems insane to me. ~3600 whisper cabinets around NZ, and not one complete set of spares in the country. Aren't the same ISAMs used in exchanges too?

Nick, I agree. This whole thread is very strange and I get the impression there's an under current running and this isn't as much about this persons service as the bunch of issues that don't seem to have good sensible answers.

I'm assuming that the RSC in question has Slingshot gear in it as well as... oh.

D

There are no cabinets with ULL gear in them. The regulated price of backhaul makes this uneconomic (not to mention the mere economics of putting gear in a cabinet simply doesn't stack up)

brickviking

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#880862 19-Aug-2013 10:28

Um, you guys are throwing around all sorts of abbreviations that I'm not aware of yet, like RSC, ZRC, TSC and many others. I'm on Slingshot gear because it does indeed give me a ten dollar break. Another ten dollars isn't exactly easy for me to come up with on a monthly basis given the amount I'm paying. Internet's practically all I do aside from looking after the good wife. And no, let's just keep the topic to what I originally posted, my reconnection to BUR/AD. If I need to pay it, I need to pay it, but I'd really rather not.

Put simply, I was paying ten dollar less, and getting my DSL from BUR/S (and presumably my voice from BUR exchange), what difference does another 400m make? Ten dollars for 400 metres? That's worse than a taxi!

(Post 16)

DonGould

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#880900 19-Aug-2013 11:01

sbiddle:(not to mention the mere economics of putting gear in a cabinet simply doesn't stack up)

Ya I'll agree with that bit.

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DonGould

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#880904 19-Aug-2013 11:04

brickviking: Um, you guys are throwing around all sorts of abbreviations that I'm not aware of yet, like RSC, ZRC, TSC and many others. I'm on Slingshot gear because it does indeed give me a ten dollar break. Another ten dollars isn't exactly easy for me to come up with on a monthly basis given the amount I'm paying. Internet's practically all I do aside from looking after the good wife. And no, let's just keep the topic to what I originally posted, my reconnection to BUR/AD. If I need to pay it, I need to pay it, but I'd really rather not.

Put simply, I was paying ten dollar less, and getting my DSL from BUR/S (and presumably my voice from BUR exchange), what difference does another 400m make? Ten dollars for 400 metres? That's worse than a taxi!

(Post 16)

Welcome to Geekzone! :)

The guys here are interested in seeing your problem fixed but also what can be done to minimize this sort of thing happening to others.

Sorry if we seem a little off topic. So far I think most of this thread has been very much on topic. This stuff is not as simple as dropping your VCR back to Noels because its heads need cleaning... I used to think it was that simple... even I now accept it's just not.

D

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