Woosh Orbit Unlimited Speeds

Forums › New Zealand Broadband › Woosh Orbit Unlimited Speeds

1 | 2 | 3 | 4 | 5 | 6

1528 posts

Uber Geek

Trusted

#94734 11-Nov-2007 21:42

psychnurse: Been on woosh wirelesss and wired for a year now. 5 gig wireless plan and 20gig wired plan.

No complaints at all. If you people thought you would continue to get top speeds on an unlimited account you were kidding yourselves.

Here is my wireless speed test 5.51pm sunday night at work.

I'm fine with that.

And why not? (continue to get top speeds on an unlimited account)

It is what they marketed and sold. Full stop.

But I'm past that arguement, and have moved on, so anyway...

You say your happy with those speeds?...I would not be!

National speed has never been an issue, even on the unlimted plan, and that is shown in previous posts...the issue is international traffic, and in your case it's a rusbbish 200kb/s...

Thats not kB, but kb, thats not impressive, but dismal, and the fact you state your on a capped plan, if true, really does not lead alot left to be desired on the Woosh service.

But to be fair, I have seen other Woosh customers post good speeds on capped plans....but there is obvioulsy an issue with yours, or maybe just an issue or something running in the background when you did that speed test.

psychnurse

329 posts

Ultimate Geek

ID Verified

Trusted

#94737 11-Nov-2007 22:01

This test was done on wireless. I wouldnt be happy if it was on my woosh wired account. When I get a chance tomorrow I'll give my woosh wired a speed test and post results.

Here you go. 7.31am

capped 20gig plan. Loving it.

JayADee

2148 posts

Uber Geek

#94896 12-Nov-2007 18:41

I know full well how speed changes with distance from the exchange, congestion etc works. There's a number of lovely charts online that show it graphically for the numerically challenged. And I am well aware of my line signal to noise ratio and my hardware ability (and my total 620 meters from the exchange and line stats). I also know what speeds I'm capable of getting nationally and internationally multi stream and single stream vs. what I have gotten from various ISP's. At one point I had a lovely web page recording for posterity all my speed tests. It's bad enough being treated like an idiot from call service at your ISP but at least I expect it there. Please don't make assumptions about what I do and don't know here. It's condescending.

I've had two tech guys (one who travels for a business-only ISP setting up very pricey bulk data accounts for companies only) and one local- who agreed the LOCAL exchange was limiting and I don't mean accidently because of their hardware limitations. Whether on isp request or not I couldn't tell you. The local BUSINESS accounts otoh, are not limited. The BUSINESS literally around the corner from me on the same block, on a business account who at the time was on the same, otherwise, account as me was routinely getting 5000kbps down when I was getting 2000kbps.

Back on topic, I agree that if the co. agreed to sell you unlimited download at best possible speeds, excluding the hours 5-12 after 700 Megs, they should provide it. However, even if they had contacted us and come up with a deal I'd have been happy. But to date there's been zero communication from the company, and people who have tried to communicate have been told a myriad of different stories.

Anyway, I'm moving on. I'll keep posting speed results over in trademe's thread, I'm done here.
/me waves bye

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#94902 12-Nov-2007 18:58

JayADee: I know full well how speed changes with distance from the exchange, congestion etc works. There's a number of lovely charts online that show it graphically for the numerically challenged. And I am well aware of my line signal to noise ratio and my hardware ability (and my total 620 meters from the exchange and line stats). I also know what speeds I'm capable of getting nationally and internationally multi stream and single stream vs. what I have gotten from various ISP's. At one point I had a lovely web page recording for posterity all my speed tests. It's bad enough being treated like an idiot from call service at your ISP but at least I expect it there. Please don't make assumptions about what I do and don't know here. It's condescending.

I've had two tech guys (one who travels for a business-only ISP setting up very pricey bulk data accounts for companies only) and one local- who agreed the LOCAL exchange was limiting and I don't mean accidently because of their hardware limitations. Whether on isp request or not I couldn't tell you. The local BUSINESS accounts otoh, are not limited. The BUSINESS literally around the corner from me on the same block, on a business account who at the time was on the same, otherwise, account as me was routinely getting 5000kbps down when I was getting 2000kbps.

The exchange doesn't 'cap' anything though, so either your 'techs' are referring to

Internet providers using throttle on cap,
Internet providers using 'traffic management' aka Go large.
Exchange backhaul limitations
Line issues
Limiting connection speeds (ie. 256kbps, FS-128kbps etc)
Internet providers backhaul issues (see also some providers international issues)
A private office type customer (with QoS) getting better performance.

Otherwise it would be most interesting to know what exactly they're referring to...

Anyway, I'm moving on. I'll keep posting speed results over in trademe's thread, I'm done here.
/me waves bye

Have fun.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

psychnurse

329 posts

Ultimate Geek

ID Verified

Trusted

#95054 13-Nov-2007 19:17

Whats the bet that you guys are slagging off xnet in the next few months. I cant speak highly enough of woosh. Decent help desk and great speeds. Like I said if I thought I would have the same speed on an unlimited plan then I would be on it.

You get what you pay for in the broadband market.

Yahn

57 posts

Master Geek

#95058 13-Nov-2007 20:06

It's not about the deal we get so much as the integrity of the company. I am not so concerned about being shafted as long as the shafter is honest about the fact that I am a shaftee, and not just an unfortunate victim of a bandwidth problem out of the shafter's control.

brucie44

178 posts

Master Geek

#95061 13-Nov-2007 20:25

psychnurse:

Whats the bet that you guys are slagging off xnet in the next few months. I cant speak highly enough of woosh. Decent help desk and great speeds. Like I said if I thought I would have the same speed on an unlimited plan then I would be on it.

You get what you pay for in the broadband market.

read the thread "slightly faster ths dialup"

I am rather saddened by Woosh, the charade, the lack of feedback to customers, the management hiding, the multiple excuses. This is my opinon of my experiences with them.

Do you have any association with Woosh, other than being a customer ?

regards,
Bruce.

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

psychnurse

329 posts

Ultimate Geek

ID Verified

Trusted

#95062 13-Nov-2007 20:30

Im a mental health nurse. Nothing to do with them.

euanandrews

1528 posts

Uber Geek

Trusted

#95080 13-Nov-2007 23:01

psychnurse: Whats the bet that you guys are slagging off xnet in the next few months. I cant speak highly enough of woosh. Decent help desk and great speeds. Like I said if I thought I would have the same speed on an unlimited plan then I would be on it.

You get what you pay for in the broadband market.

Any company that offers a service, then renegs on that service because it no longer suits them, deserves to be slagged off.

Yes, I will slag off any company if they dont provide the service I signed up for and paid for, and then lied to me about the reasons for the poor service, and rather than trying to fix the problem, just ignore my concerns and leave the service in an unusable state.

Its a series of failures...that any company would be hard pressed to follow.

There is no doubt this is all due to the unlimited data aspect of the plans, and hence now that I am on a data capped plan, I likely wont get these problems, but these ISP's offered these plans, and marketed them as such, so the customers cqan not be blamed when they find them unprofitable.

They can withdraw the plans and so they should once they realised they were unprofitable, but they should have advised thier customers they were going to do this and manage the change, hence manage and minimise the fallout from affected and disatisfied customers, rather than simply ignore the situation and create further confusion and angust.

I have no doubt Woosh have great service and look after thier customers...just not those on the flatrate plan...thats poor.

brucie44

178 posts

Master Geek

#95083 13-Nov-2007 23:06

The bitterness of poor service long lingers on, after the sweet frangrance of a cheap price has been forgotten.

disgruntled

31 posts

Geek

#98118 3-Dec-2007 22:02

Yahn: It's not about the deal we get so much as the integrity of the company. I am not so concerned about being shafted as long as the shafter is honest about the fact that I am a shaftee, and not just an unfortunate victim of a bandwidth problem out of the shafter's control.

I'm sorry that's the most stupid thing I have heard in a long time, and considering I spent an hour on the phone with woosh customer support today, that's really saying something. Your blind faith in Woosh leads me to the conclusion you are either:

a) Completely uninformed about the situation you are posting on.
b) An employee of woosh or
c) mentally deficient.

Really - the reason people are complaining is they are NOT getting what they paid for. If I paid market value for the September/October service I got from Woosh I would be paying $10 or whatever a dialup plan goes for now.

If you had bothered to read the threads about this, rather than just accuse people who have already gone through a huge amount of frustration over this of being moaners, you would see that most knew the 'unlimited plan' would not last for ever, and if asked nicely would have been prepared to switch to another plan.

But we weren't asked nicely, we were strangled until we agreed to change plan or left the company. Personally I never used over 5gb the entire time I was with Woosh, and personally I can see why they would get upset about people downloading hundreds of gigs of data. However they marketed an unlimited speed unlimited download plan. They then limited the speed. Then they lied about it. Then they lied some more. Then I left them. Then they tried to charge me after I left them. Then they dared me to take legal action.

Then I did.

Of course, you don't need to worry about this, because you are not even on the plan that the discussion is about. So your speedtest, and your comments are irrelevent. I can imagine your a great nurse - do you tell your patients to stop moaning about thier pain/problems because you haven't experienced it yet?

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#98122 3-Dec-2007 22:13

disgruntled:
a) Completely uninformed about the situation you are posting on.
b) An employee of woosh or
c) mentally deficient.

First and final warning: Attack the idea, not the person. Otherwise this thread may be locked or you may have posting privledges revoked. This warning goes out to any counter response which attacks the poster as well.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

disgruntled

31 posts

Geek

#98123 3-Dec-2007 22:27

You are quite correct.

Obviously I am very emotionally charged on this subject, and I apologise for any offense.

psychnurse

329 posts

Ultimate Geek

ID Verified

Trusted

#98146 4-Dec-2007 06:45

Disgruntled: Your post quoted "Yhan" then had a dig at a nurse. Was just trying to make the connection. If it was me no offence taken.

disgruntled

31 posts

Geek

#98150 4-Dec-2007 07:36

I think I quoted yahn quoting you. Done that twice now. Might have to stay away from the quote button, it's obviously too advanced for me.

Funnily enough xnet clocked my speed back last month too. The difference was when I rang them up they could tell me why and had the problem fixed in five minutes.

My lesson from the whole thing is when there is a problem, don't assume the company knows/cares about it and will fix it. Ring them up and be grumpy about it.

I'm also incredibly dissappointed with the Woosh attitude that they are right and we will need a legal ruling to change thier mind. Quite frankly all that lies down that road is further americanizing our society.

1 | 2 | 3 | 4 | 5 | 6