HD's 'Unlimited Internet' not so unlimited

Forums › New Zealand Broadband › HD's 'Unlimited Internet' not so unlimited - a warning

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#1590408 12-Jul-2016 15:57

networkn:

Sideface:

mattwnz:

<snip> I personally am on an unlimited plan but have no idea of what my usage is as it isn't shown by the ISP. But I imagine my usage is under 2 GB a day, but I guess it will be growing.

You are almost certainly underestimating your usage ...

see: 100GB is the new normal

How can you possibly suggest that without knowing what he is doing ? LOL

I did say "almost".

Simple probability.
The vast majority of UFB users - including me - use a lot more data than they think.
That's why so many users have left the old 80GB plans, after being burnt by overage charges.

Even though I am on an "unlimited" plan, my ISP still measures my usage, and I am often surprised by how big the numbers are.
Personally I think that all ISPs should meter their users - it wouldn't cost them anything to do it.

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nitrotech

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#1590412 12-Jul-2016 16:17

Thanks to all for your responses, I am really not wanting to make a big song and dance about the whole thing - I certainly understand the issue from a business perspective that if a customer is costing you money then you're better off not to have them. The issues to me are no warning and 7 days to move.

Will certainly be having discussions with the teenager regarding the extreme data usage and if to comes to it i'll remind him about the old 'jet stream' days by limiting his connection to 256kbps.

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#1590415 12-Jul-2016 16:22

Whats the issue with 7 days? In this day and age 7 days is plenty of time, I've had same day churn on dsl before (late 2014 mind you). Number porting should be 2-3 days tops and picking a provider is not that hard these days with the compare sites and truenet testing. Moving ISP's for a intact dsl and phone line should be an easy 3-4 day move - maybe quicker given the LSP is expecting a port request and whatnot

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

networkn

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#1590417 12-Jul-2016 16:27

Beccara:

Whats the issue with 7 days? In this day and age 7 days is plenty of time, I've had same day churn on dsl before (late 2014 mind you). Number porting should be 2-3 days tops and picking a provider is not that hard these days with the compare sites and truenet testing. Moving ISP's for a intact dsl and phone line should be an easy 3-4 day move - maybe quicker given the LSP is expecting a port request and whatnot

Couldn't disagree more.

Some of us have real lives, other priorities and a week wizzes away pretty damn quickly, ESP if you have teenagers.

Do you think HD would have accepted 7 days notice of NOT PAYING YOUR BILL?!

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#1590419 12-Jul-2016 16:32

nitrotech:

Thanks to all for your responses, I am really not wanting to make a big song and dance about the whole thing - I certainly understand the issue from a business perspective that if a customer is costing you money then you're better off not to have them. The issues to me are no warning and 7 days to move.

Will certainly be having discussions with the teenager regarding the extreme data usage and if to comes to it i'll remind him about the old 'jet stream' days by limiting his connection to 256kbps.

Pfft, my 1st ADSL connection was 128k......... if you really want to show him the old days, give him a 14" screen and rate limit to 2400bps. ;) Oh, and a 8 color Windows scheme ;)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#1590424 12-Jul-2016 16:48

networkn:

Beccara:

Whats the issue with 7 days? In this day and age 7 days is plenty of time, I've had same day churn on dsl before (late 2014 mind you). Number porting should be 2-3 days tops and picking a provider is not that hard these days with the compare sites and truenet testing. Moving ISP's for a intact dsl and phone line should be an easy 3-4 day move - maybe quicker given the LSP is expecting a port request and whatnot

Couldn't disagree more.

Some of us have real lives, other priorities and a week wizzes away pretty damn quickly, ESP if you have teenagers.

Do you think HD would have accepted 7 days notice of NOT PAYING YOUR BILL?!

You dont have 30-60minutes in a single week to have a quick google around and online signup? , I mean I just used broadbandcompare right now in 3 minutes to pick the ISP that gives me unlimited with no contract for $79 at my address

And actually i would expect restricted service/soft disconnect if i dont pay a bill within 7 days. Real life or not this isn't car/house/holiday shopping, It's not hard

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#1590426 12-Jul-2016 16:53

xpd:

nitrotech:

Thanks to all for your responses, I am really not wanting to make a big song and dance about the whole thing - I certainly understand the issue from a business perspective that if a customer is costing you money then you're better off not to have them. The issues to me are no warning and 7 days to move.

Will certainly be having discussions with the teenager regarding the extreme data usage and if to comes to it i'll remind him about the old 'jet stream' days by limiting his connection to 256kbps.

Pfft, my 1st ADSL connection was 128k......... if you really want to show him the old days, give him a 14" screen and rate limit to 2400bps. ;) Oh, and a 8 color Windows scheme ;

Luxury:

(With apologies to the three Yorkshiremen. )

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#1590456 12-Jul-2016 17:59

We had a ZX Spectrum + at my school, circa 1986 I think (after Sinclair went belly-up).

Stan

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#1590489 12-Jul-2016 18:36

Wow my friend just had the same thing happen to him and I was about to make a thread

He runs a flat and they use abit of data, they got told unless they drop there usage they will be disconnected (they are currently throttled) they are expected to use less than 200gb a month apparently as you say not so unlimited

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#1590491 12-Jul-2016 18:45

Beccara:

networkn:

Beccara:

Whats the issue with 7 days? In this day and age 7 days is plenty of time, I've had same day churn on dsl before (late 2014 mind you). Number porting should be 2-3 days tops and picking a provider is not that hard these days with the compare sites and truenet testing. Moving ISP's for a intact dsl and phone line should be an easy 3-4 day move - maybe quicker given the LSP is expecting a port request and whatnot

Couldn't disagree more.

Some of us have real lives, other priorities and a week wizzes away pretty damn quickly, ESP if you have teenagers.

Do you think HD would have accepted 7 days notice of NOT PAYING YOUR BILL?!

You dont have 30-60minutes in a single week to have a quick google around and online signup? , I mean I just used broadbandcompare right now in 3 minutes to pick the ISP that gives me unlimited with no contract for $79 at my address

And actually i would expect restricted service/soft disconnect if i dont pay a bill within 7 days. Real life or not this isn't car/house/holiday shopping, It's not hard

It seems amazing to me that you think your average lay person can find and make a decision (or should have to) on a new provider or plan in 30-60 minutes! Your dismissive attitude to this seems mind boggling (and suspicious).

If you rang HD and told them you were moving providers in 7 days, you better believe they would charge you the full month (A FULL months notice is what almost every ISP in NZ requires). Contracts work both ways, so at the very least they should have given him a month.

If you know of an ISP in NZ that will accept 7 days notice for changing provider, I'd like to hear about it.

Regardless, the lack of warning was pretty poor, no opportunity for a change of behaviour or discussion around non-intentional but fixable issue to be remedied. Shows the motivation pretty clearly.

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#1590493 12-Jul-2016 18:47

Stan:

Wow my friend just had the same thing happen to him and I was about to make a thread

He runs a flat and they use a bit of data, they got told unless they drop there usage they will be disconnected (they are currently throttled) they are expected to use less than 200gb a month apparently as you say not so unlimited

Assuming that this number is correctly quoted, 200GB per month is a ridiculously low limit - just twice the national average of 100GB per month.

EDIT: Just a thought - shifted decimal point - 2000GB?

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networkn

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#1590494 12-Jul-2016 18:48

Sideface:

Stan:

Wow my friend just had the same thing happen to him and I was about to make a thread

He runs a flat and they use a bit of data, they got told unless they drop there usage they will be disconnected (they are currently throttled) they are expected to use less than 200gb a month apparently as you say not so unlimited

Assuming that this number is correctly quoted, 200GB per month is a ridiculously low limit - just twice the national average of 100GB per month.

I don't normally actively encourage such things, but to me, this seems like a ComCom issue clear as day.

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#1590502 12-Jul-2016 19:21

So seeing as most ISP's offering unlimited don't tell you your usage, would anyone know of / be able to recommend any kind of downloadable usage monitor that would be easy to use for un-geeks like me ?

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

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#1590504 12-Jul-2016 19:38

rb99:
So seeing as most ISP's offering unlimited don't tell you your usage, would anyone know of / be able to recommend any kind of downloadable usage monitor that would be easy to use for un-geeks like me ?

It only really matters if this sort of thing comes up.
So far, 'unlimited onternet' seem to be the only ISP offering unlimited internet that isn't actually unlimited internet .
(What a funny sentence!)
I haven't seen reports of any other ISP cutting customers off for using too much, and you can bet that sort of thing would be heavily discussed on here if it happened.

Really, they should have thought through their name a lot better :)

Stan

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#1590536 12-Jul-2016 20:33

Sideface:

Stan:

Wow my friend just had the same thing happen to him and I was about to make a thread

He runs a flat and they use a bit of data, they got told unless they drop there usage they will be disconnected (they are currently throttled) they are expected to use less than 200gb a month apparently as you say not so unlimited

Assuming that this number is correctly quoted, 200GB per month is a ridiculously low limit - just twice the national average of 100GB per month.

EDIT: Just a thought - shifted decimal point - 2000GB?

No its defiantly 200gb he got pulled up because his flat did 1tb last month

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