Since moving to Sky broadband nothing but trouble

Forums › New Zealand Broadband › Since moving to Sky broadband nothing but trouble

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2239 posts

Uber Geek
+1 received by user: 594

#3115197 12-Aug-2023 23:02

Domino99:
Do I just ask them to change the IP or pay for a static one?

Asking for Static IP add-on might be worthwhile if it helps you get off the bad IP range (60.234.115.0/24) faster, usually charged at $10/month I would ask them to waive charges if it fixes your problem.

Domino99

9 posts

Wannabe Geek

#3115199 12-Aug-2023 23:11

We are definatly on that range so will call tomorrow and see if they will do an IP change or I will pay for a static one. I'm so glad I found this thread thanks.

Overdrive5000

26 posts

Geek

#3115218 13-Aug-2023 09:00

Domino99:

We are definatly on that range so will call tomorrow and see if they will do an IP change or I will pay for a static one. I'm so glad I found this thread thanks.

Please let me know how you get on, I'm gonna give them a call also

Domino99

9 posts

Wannabe Geek

#3115253 13-Aug-2023 12:29

Overdrive5000:

Please let me know how you get on, I'm gonna give them a call also

Ok so called them and finally got a supervisior on the line and he said this is a known issue for newly connected customers. They have logged a fault with Vocus on Thursday and haven't had a reply yet. We can't even test the static IP because Provisioning only work monday to friday and he will have to call me back tomorrow to test that. I have expressed my disgust at being fobbed off for 4 days and multiple calls. So we are still waiting for it to be fixed.

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3115257 13-Aug-2023 12:54

Seems to have been some movement last night 23:28 they updated routing registry database details

Google still routing traffic to Brisbane though... would expect a bit more urgency as that's where any Google Public DNS queries you sent but not getting responses back to are heading...

Domino99

9 posts

Wannabe Geek

#3115259 13-Aug-2023 13:02

yitz:

Seems to have been some movement last night 23:28 they updated routing registry database details

Google still routing traffic to Brisbane though... would expect a bit more urgency as that's where any Google Public DNS queries you sent but not getting responses back to are heading...

You would think it would be urgent but sounds like they aren't bothered. They are sending out their modem but I can't see if that will make any difference to be honest.

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Overdrive5000

26 posts

Geek

#3115261 13-Aug-2023 13:03

Domino99:
Overdrive5000:

Please let me know how you get on, I'm gonna give them a call also

Ok so called them and finally got a supervisior on the line and he said this is a known issue for newly connected customers. They have logged a fault with Vocus on Thursday and haven't had a reply yet. We can't even test the static IP because Provisioning only work monday to friday and he will have to call me back tomorrow to test that. I have expressed my disgust at being fobbed off for 4 days and multiple calls. So we are still waiting for it to be fixed.

Thanks for saving me a call today, I will ring tomorrow and speak with the provisioning team. I have been dealing with this since the 27th July

Domino99

9 posts

Wannabe Geek

#3115301 13-Aug-2023 16:09

Update:- they swapped us to a 103 ip address and we now have internet, I had to do a full reset on the modem to get everything back online but thank god. The supervisor is worth talking too.

Overdrive5000

26 posts

Geek

#3115304 13-Aug-2023 16:33

Domino99:
Update:- they swapped us to a 103 ip address and we now have internet, I had to do a full reset on the modem to get everything back online but thank god. The supervisor is worth talking too.

Out of curiosity are you getting the correct download speeds ?

Domino99

9 posts

Wannabe Geek

#3115308 13-Aug-2023 16:43

Overdrive5000:

Out of curiosity are you getting the correct download speeds ?

On the wired laptop 900mbps down 450 mbps up, wiireless 366 mbps down 470 mbps up.

I have found it can take time to settle.

Overdrive5000

26 posts

Geek

#3115313 13-Aug-2023 16:49

Domino99:

Overdrive5000:

Out of curiosity are you getting the correct download speeds ?

On the wired laptop 900mbps down 450 mbps up, wiireless 366 mbps down 470 mbps up.

I have found it can take time to settle.

Was that prior to the IP change or after ?

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Domino99

9 posts

Wannabe Geek

#3115314 13-Aug-2023 16:50

Overdrive5000:

Was that prior to the IP change or after ?

That was after.

Overdrive5000

26 posts

Geek

#3115318 13-Aug-2023 17:27

Domino99:
Overdrive5000:

Was that prior to the IP change or after ?

That was after.

I hope I get an improvement after also

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3115731 14-Aug-2023 14:47

Looks like they made further changes this morning, possibly issued new IPs to everyone affected.

Overdrive5000

26 posts

Geek

#3115732 14-Aug-2023 14:55

Ok so they must be working on this now as my IP has changed a bit now 60.234.14.xxx and I can now play some games and open apps that wouldnt work since the transfer, however the speed is still garbage.

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