ADSL connection issues with some exchanges / cabinets

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insane

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#427535 15-Jan-2011 23:57

rogal: I think in future your suggestion of Telceom Wholesale providing some understandable information to end users...

If we had been given some notice, I could have purchased a new modem and got it working in a quiet period.

Not trying to fire you up but Telecom Wholesale have nothing to do with end customers and really have no right to be speaking to them directly as their billing relationship is with the customers ISP.

You're right though, they should however be providing good information to ISPs so that they can then pass on valuable information to end customers in a timely manner or be given ample time to remedy potential interoperability issues.

I believe Telecom/Chorus are legislated to provide faster BB to XX% of customers by XX date, so they are damned if they do these upgrades and damned if they don't.

Being a previous Telecom senior manager I'm sure you'd know that not all upgrades go 100% smoothly, unfortunately your best effort service has failed you at a bad time.

webwat

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#427544 16-Jan-2011 00:51

Your administrator's emails should be able to work (if slowly) on dialup, perhaps your ISP can lend you an old modem and free dialup service just to get your administrator back in business?

Unfortunately DLink 504 were a known issue when the city exchanges had been switching to ADSL2+, so the helpdesk people might have forgotten that since that particular compatibility doesn't come up as much anymore.

I agree that Telecom should have notified ISPs of inividual change overs, but a best effort service just doesn't have the margins in it to allocate resources to calling customers when the ISPs are geared to handle incoming calls. However the ISP can sometimes see that a changeover has happened, otherwise they may not find out until after logging a fault. Either way the ADSL2+ and VDSL2 line cards are high quality and MUST meet all standards, but consumer modems may not meet the ADSL spec 100% and probably some like the DLinks were designed for a short life. Certainly not everyone can change their modems, but neither can Telecom force modem manufacturers to build modems properly.

Time to find a new industry!

rogal

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#427595 16-Jan-2011 11:56

Insane said, "Not trying to fire you up but Telecom Wholesale have nothing to do with end customers and really have no right to be speaking to them directly as their billing relationship is with the customers ISP."

That is an unusual view these days. Not one shared by for example, Hubbards Foods who aim to establish a relationship with the end user via their clip board newsletter in cereal packets. And Watties who have 0800 customer service help numbers and Facebook, etc.

And Roche Diagnostics who establish a direct relationship with users of their blood glucose meters.

In Raglan it has turned out that two large areas are too far away from the exchange for the new equipment to work. So the old equipment has been left in service to keep broadband users in these areas going as well as people with older modems.

Seems a sensible approach by Telecom Wholesale until they can sort the problem out. It did take them a while though.

The number of people effected was far higher than the 10 claimed by Telecom Wholesale. An investigation by the local Raglan Newspaper found many broadband users were effected.

In terms of the ISPs, the feedback I have had is that Slingshot has come out the best in working with customers to get them going again.

Xnet gave the Old School Arts Centre a one month credit for poor service so they acknowledge that they could have done the service recovery a bit better.

Regards,

Rodger

sbiddle

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#427605 16-Jan-2011 12:20

rogal: Insane said, "Not trying to fire you up but Telecom Wholesale have nothing to do with end customers and really have no right to be speaking to them directly as their billing relationship is with the customers ISP."

That is an unusual view these days. Not one shared by for example, Hubbards Foods who aim to establish a relationship with the end user via their clip board newsletter in cereal packets. And Watties who have 0800 customer service help numbers and Facebook, etc.

And Roche Diagnostics who establish a direct relationship with users of their blood glucose meters.

If you're going to use that line of thought then your relationship should be with Chorus - they are the ones who maintain the physical network and hardware. Telecom Wholesale simply build products and provide services that run on top of the Chorus infrastructure.

zibon

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#427986 17-Jan-2011 12:53

Hi Guys and Gals,

My New ADSL2 cabinet is less than 200 meters from my house the speed has been checked about 50 times so It is close to what i posted as this was from within the Linksys WAG320N

Since my first post I have done the following

1 / Filed tech support to telstra and Linksys

2/ Asked Linksys what triggers a Termination on signal 15 and also googled it

3/ Reduced my MTU from the set 1500 to manual 1492 then to 1400 and as of today 1300
still getting terminated but far less.

Has any on else seen the following

Couldn't increase MTU to 32725 ??? I have Googled this as well..

As I said earlier I was with Telecom until Oct 2010 after this date this is when all my Linksys
Modems / Routers started to play up .. All Modems have latest Firmware ..

As of now I am on a robust line under test for the next 24 hours ..

Cheers
zibon

cyril7

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#428138 17-Jan-2011 18:41

Hi, the correct MTU for a PPPoA connection is 1500, other figures will work but PPPoA has no PPP related overhead to compensate for so 1500 is the correct number.

I suggest you try a Broadcom chipset modem, I suspect that maybe the Linksys is not dealing with the high signal levels from the cabinet as well as it should, all other modem status figures seem fine.

Cyril

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