Ihug reliability

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Exited
4929 posts

Uber Geek

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#45572 6-Sep-2006 19:32

crazypom: You're all Loo.....ooooooosers!!!!!!!!!!!!!

Your lack of maturity disappointments me. You deserve to be shown the door.

webhosting

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mdl

12 posts

Geek

#45583 6-Sep-2006 22:24

freitasm:
There's no conspiracy. Telecom knows that by providing a bad ADSL service people would turn to alternatives, like Woosh or Vodafone (if available in your area).

You are probably right ....BUT.......
Telecom management have recently been over to see British Telecom. I hope they didn't learn too much.
BT are world leaders at stifling business and competition - LLU, no chance - dead slow pick-up in the UK, why .. because BT make everything difficult.
I suspect that priority is given to Telecom and it's customers at the expense of others using their lines, exchange, etc

kwaan

70 posts

Master Geek
Inactive user

#45586 6-Sep-2006 23:12

if it is bittorent you are after then forward port 80 on your router and change port to 80 in your bittorent software and you will have full speed downloads and upload again......

ps - it worked for me so it will work for you as well......

psps - ihug cannot block or throttle port 80

bradstewart

4335 posts

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#45589 7-Sep-2006 00:04

ace001nz:
nzbnw:

Well that’s the funniest joke I have heard all year (NOT). Please...... That’s just a load of C#@P.

As I said it's my opinion. Do you have a better explaination of why ADSL in this country has turn to soup in the last couple of months? And I have experienced just how unhappy Telecom are through their billing service. I thought this problem was localised to where I live, but after finding these forums and seeing just how many others are having the same problem as me and my friends I am convinced there is a major problem with the network and Telecom do know about it, they're just not willing to admit it or try and fix it.

Telecom say they have monitored my line for serveral days and have not found any problems with it, yet the tracert's that they told me to perform commonly come back with very bad response times and 99% of the time at the same gateway.

The problem is suddenly everyone could download at faster speeds but the backhaul remained the same. If you want to know more then search the forums. You can't just use a pathetic excuse like "its Telecoms fault" without backing it up. Thats just lame.

My question to you is... are you related to Annette Presley or do you just hate Telecom because you need somebody to blame all your problems on?

ace001nz

6 posts

Wannabe Geek

#45592 7-Sep-2006 00:39

bradstewart:

The problem is suddenly everyone could download at faster speeds but the backhaul remained the same. If you want to know more then search the forums. You can't just use a pathetic excuse like "its Telecoms fault" without backing it up. Thats just lame.

My question to you is... are you related to Annette Presley or do you just hate Telecom because you need somebody to blame all your problems on?

If I hated Telecom that much I wouldn't be their customer. My friends and I are all customers of Xtra, Ihug, Worldnet. We are all having the same problem, we either get D/C or lag so much that we effectively get D/C from any servers we are connected to, frequently at the same time. I'm not trying to pin the blame on anyone but 2+2=4. The loop has not yet been unbundled, so everyones ADSL is still effectively provided by Telecom and wholesaled to ISP's. What is the common denominator between Xtra, Ihug, and Worldnet? Telecom! So if me and my friends are all having the same problem at the same time, who should we be looking at? Telecom. That's basic logic.

Skippy

2 posts

Wannabe Geek

#45595 7-Sep-2006 07:55

Yes dead right it is Telecom not ihug or the others, it's not rocket science to work this one out

mdl

12 posts

Geek

#45597 7-Sep-2006 08:20

bradstewart:
My question to you is... are you related to Annette Presley or do you just hate Telecom because you need somebody to blame all your problems on?

NO need - most un-moderatorish.
Let's all be friends now.

FYA
RE Steve Irwin

"Still, his autobiography will be coming out shortly which apparently 
will be a cracking read but has a sting in the tail at the end.
His favourite kids TV program was Thunderbirds but he always had a soft 
spot in his heart for Stingray.
The TV Crew warned him though that he should be using suntan lotion, as 
it protects against harmful rays."

(Apologies - I DO understand this is very poor indeed. - and WAY off topic)

Quic Broadband

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trakman

162 posts

Master Geek

#46215 14-Sep-2006 22:10

What’s happening?

A Telecom equipment or network configuration issue is causing some UBS end users to experience a disruption to their service ranging from a momentary freezing of their screen to loss of Internet connection. Telecom is working with Wholesale customers and conducting extensive investigations to isolate and resolve this issue as quickly as possible.

What is the detail?

While extensive investigations are underway to determine the extent and cause of the problem, Telecom Wholesale can confirm the following:

• There is a fault in the Telecom network which is affecting some UBS end users.

• In broad terms the fault occurs when LSPs (link switch paths) change from the primary path to the secondary path and the L2TP tunnels are lost in the change.

• These effects vary in degree and occur at random.

• At the least this may cause a millisecond pause in the service that is unnoticeable to the end user, at the most, they may be disconnected from the Internet. The latter is resolved by an end user basic modem re-set.

While we are working closely with Wholesale customers who are experiencing problems, it seems some customers have not reported any faults that we can attribute to this issue. There are also unrelated faults that have the same effect. Telecom has committed significant technical resources, including calling in technical experts and dedicated teams from our suppliers, to work on this issue and we will provide you with updates when they come to hand.

What do I need to do?

• A simple modem re-set (switching the modem off and on again) will resolve the issue.

• Please call us on 0800 14 9638 to advise.

Update - Telecom Wholesale can advise that following extensive investigations and mitigation measures, including an upgrade of Telecom’s core network routers, there has been a significant reduction in micro outages. However, while progress has been made in reducing the effects of the fault and in narrowing the field of investigations, work continues in order to isolate the root cause of the problem and fully resolve this issue as quickly as possible.

Last updated 2006-09-07 15:48:29

src: http://www.telecom.co.nz/binarys/tw20060907ubs.pdf

My connection has been dropping randomly (every 4 or 5 hours) for about a month now.
I put up with it for a while, but got sick of it last night, called up IHUG, spoke to a pleb who told me to call the Telecom Broadband Helpdesk direct...what an idiot. Luckily I used to work for an ISP and I know that Customers can't call Telecom direct, the Wholesaler/ISP has to do this on their behalf. Instead of having an argument and 'owning' him, I asked politely to speak to his supervisor who was able to log my fault with Telecom. Telecom have known about this fault for 3 weeks, they have swapped out equipment and upgraded their core routers, which apparently has reduced some of micro-outages. The bottom line is that Telecom actually still have no idea what is causing this. Luckily someone who works for an ISP directed me to the 'Wholesale Informer' section of Telecom's website.
I was very close to churning back to Orcon (thinking it was an IHUG-only problem) and gift Telecom more profit in the way of a churn fee.

Some modems are more sensitive to these micro-outages than others, mine is a Dyanlink RTA230 and its drops heaps.

JUHA IF YOU READ THIS CAN YOU PLEASE WRITE AN ARTICLE ON THIS IN COMPUTERWORLD!
TELECOM ARE BEING VERY QUIET ABOUT THIS ISSUE, SOMEONE NEEDS TO BLOW THIS OUT INTO THE OPEN.
DO IT MAN. FOR THE LOVE OF GOD!!

ace001nz

6 posts

Wannabe Geek

#46222 14-Sep-2006 23:27

See, I knew I wasn't going mad, despite what TC and some on this thread have said.

allstarnz

1719 posts

Uber Geek

Trusted

#46244 15-Sep-2006 10:54

Just a side note, since I started this topic. [finds a huge piece of wood to touch]

My Ihug connection has been quite stable as of late. My connection is staying connected. Admittedly it's not performing to true 3.5 megabit speeds, but it's still usually better than the 256 i was on before.

I agree, the on/off peak caps really suck balls, but I guess it's not too bad.

Damager

2125 posts

Uber Geek

#47195 30-Sep-2006 15:24

Hello :-)

Just out of interest, until last friday i was with wired country Iconz and was with them for 8 months.. never ever had a problem with them.. and then i restarted an old Ihug Wired Country last friday.. i wouldve had in the following weekend.. more authentication timeouts, more connections drops, dns issues than i ever had with Iconz in those 8 months . It was beyond belief!! technical support said the usual.. check modem, its a LOS problem. i said.. this is NOT a wired country problem. Im convinced its a problem with Ihug's software or hardware and although im wireless and there have been recent problems with telecom's adsl. i still think on top of that.. Ihug has issues with its software or hardware.

Its amazing as they keep saying its a WC problem and it isnt! Grrrr. I guess the amazing thing is that its been not bad for a few days.. but more often than not.. its been kak!

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Bronko

3 posts

Wannabe Geek

#47271 1-Oct-2006 18:35

Damager: Hello :-)

Just out of interest, until last friday i was with wired country Iconz and was with them for 8 months.. never ever had a problem with them.. and then i restarted an old Ihug Wired Country last friday.. i wouldve had in the following weekend.. more authentication timeouts, more connections drops, dns issues than i ever had with Iconz in those 8 months . It was beyond belief!! technical support said the usual.. check modem, its a LOS problem. i said.. this is NOT a wired country problem. Im convinced its a problem with Ihug's software or hardware and although im wireless and there have been recent problems with telecom's adsl. i still think on top of that.. Ihug has issues with its software or hardware.

Its amazing as they keep saying its a WC problem and it isnt! Grrrr. I guess the amazing thing is that its been not bad for a few days.. but more often than not.. its been kak!

Hi,
I am having a same problem with ORCON… Connection drops at least once hour. Orcon helpdesk is not responding at all...

SilentOne

290 posts

Ultimate Geek

#47279 1-Oct-2006 18:55

Damager: Hello :-)

Just out of interest, until last friday i was with wired country Iconz and was with them for 8 months.. never ever had a problem with them.. and then i restarted an old Ihug Wired Country last friday.. i wouldve had in the following weekend.. more authentication timeouts, more connections drops, dns issues than i ever had with Iconz in those 8 months . It was beyond belief!! technical support said the usual.. check modem, its a LOS problem. i said.. this is NOT a wired country problem. Im convinced its a problem with Ihug's software or hardware and although im wireless and there have been recent problems with telecom's adsl. i still think on top of that.. Ihug has issues with its software or hardware.

Its amazing as they keep saying its a WC problem and it isnt! Grrrr. I guess the amazing thing is that its been not bad for a few days.. but more often than not.. its been kak!

Same here with respect to WC & ihug, lots of DNS probs over the last few days.

Anyone know of some 3rd party DNS servers that would be handy to have as a backup??

Damager

2125 posts

Uber Geek

#47282 1-Oct-2006 19:12

Im convinced it's Ihug software or hardware that contributes to the DNS and connection and authentication problems. When i was with Iconz (wired country) i had stability all the time. With Ihug (wired country) ive had nothing but instability!

Bronko

3 posts

Wannabe Geek

#47286 1-Oct-2006 19:26

Damager: Im convinced it's Ihug software or hardware that contributes to the DNS and connection and authentication problems. When i was with Iconz (wired country) i had stability all the time. With Ihug (wired country) ive had nothing but instability!

Try Orcon than... By your thoughts Orcon software and hardware must be not up to scratch either. ))

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