Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
jacwlg
43 posts

Geek


  #1037553 6-May-2014 10:24
Send private message

Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?



Dynamic
3867 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1037567 6-May-2014 10:31
Send private message

TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.




“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management.  A great Kiwi company.


Coil
6614 posts

Uber Geek
Inactive user


  #1037600 6-May-2014 10:52
Send private message

jacwlg: Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?


Probably not for a residential customer. Have you spoken with the sales team?



FireEngine
1223 posts

Uber Geek

Trusted

  #1037623 6-May-2014 11:10
Send private message

Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?




Regards FireEngine


Dynamic
3867 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1037656 6-May-2014 11:54
Send private message

FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike




“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management.  A great Kiwi company.


jacwlg
43 posts

Geek


  #1037719 6-May-2014 13:46
Send private message

TimA:
jacwlg: Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?


Probably not for a residential customer. Have you spoken with the sales team?

No I haven't, I am locked in a 12 month contract with plenty of it left,
I am just wondering how far the ISPs are willing to go in this "war" :)

The power retailers and banks have been offering all sorts of cash and freebies to get you switch.

FireEngine
1223 posts

Uber Geek

Trusted

  #1037729 6-May-2014 14:13
Send private message

Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....




Regards FireEngine


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
Athlonite
1828 posts

Uber Geek
Inactive user


  #1037791 6-May-2014 15:48
Send private message

Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.



So far the only problem I had was that the VOIP was non functional attime of install but was quickly sorted very early on as of today I've not had any problems with my VDSL and I'm lovin the speed boost of 2.5 time what I was getting via ADSL 

FireEngine
1223 posts

Uber Geek

Trusted

  #1037816 6-May-2014 16:20
Send private message

FireEngine:
Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....


Chorus are blaming this on "an extensive cable fault", Ive asked for a full report from both Chorus and our Business Provisioning.




Regards FireEngine


Dynamic
3867 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1037847 6-May-2014 17:08
Send private message

FireEngine:
FireEngine:
Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....


Chorus are blaming this on "an extensive cable fault", Ive asked for a full report from both Chorus and our Business Provisioning.


That is something I can understand and accept, but also something I would have hoped to have heard from the Account Manager days or weeks ago without the involvement of a Senior Manager.  Thank you, FireEngine.




“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management.  A great Kiwi company.


networkn
Networkn
32351 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1037852 6-May-2014 17:25
Send private message

FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.

solaybro

628 posts

Ultimate Geek

Trusted

  #1037859 6-May-2014 17:37
Send private message

I see Snap are now looking into doing unlimited, if they can do it with out sacrificing quality then I'm sold.

FireEngine
1223 posts

Uber Geek

Trusted

  #1037867 6-May-2014 17:47
Send private message

networkn:
FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.


Meh, ancient history..... ;-)




Regards FireEngine


networkn
Networkn
32351 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1037868 6-May-2014 17:48
Send private message

FireEngine:
networkn:
FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.


Meh, ancient history..... ;-)


I can't recall how many times in the last 10 years I have heard Orcon claim such things.

FireEngine
1223 posts

Uber Geek

Trusted

  #1037896 6-May-2014 18:43
Send private message

networkn: I can't recall how many times in the last 10 years I have heard Orcon claim such things.


Well all ISPs evolve over time, good job otherwise we would all be here just waiting for Telecom to withdraw unlimited again....




Regards FireEngine


1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.