Discount domains DNS servers Down?

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freitasm

BDFL - Memuneh
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#3136741 30-Sep-2023 02:32

thabass:
After a very interesting day... Any word from DD re a PIR?

A couple of organizations I spoke with today mentioned interest in Azure DNS and Cloudflare.

Any thoughts/recommendations on other DNS providers?

There is also AWS Route 53.

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Dulouz

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#3137540 2-Oct-2023 06:59

MSP3837:

thabass:

After a very interesting day... Any word from DD re a PIR?

A couple of organizations I spoke with today mentioned interest in Azure DNS and Cloudflare.

Any thoughts/recommendations on other DNS providers?

"Interesting" would be putting it mildly. Luckily most emails sent during this time have been delivered albeit delayed.

Both Cloudflare and Azure are good from what I understand, we only have experience with Cloudflare and only on a few domains, soon to be a lot more.

Am I correct in saying that if you're DNS was managed by Cloudflare, even if you're domains were hosted by DD the requests still resolved? - How does that work? - when DD was down, they would not be able to point to the Cloudflare DNS.

Amanon

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#3137552 2-Oct-2023 08:27

Dulouz:

Am I correct in saying that if you're DNS was managed by Cloudflare, even if you're domains were hosted by DD the requests still resolved? - How does that work? - when DD was down, they would not be able to point to the Cloudflare DNS.

Yes, that's correct. While you still wouldn't be able to login to their website and manage your domain because of their network/system outage, your DNS would have still resolved and so your website and email and any other services that had records on Cloudflare DNS would be online. The reason is because the only job the Registrar has (DiscountDomains) is to delegate the DNS at the .nz Registry when you set your nameservers for the first time. Once it's set and after some propagation time, the .nz Registry Root DNS servers start answering for your domain. If someone looks up your domain, and there is no cached DNS record, the resolver will ask the .nz Registry root servers for the authoritative DNS for your domain, which will be Cloudflare. The Registrar has no part to play in the ongoing operation of the DNS if you use a 3rd party DNS provider once the name servers have been delegated. Hope this helps!

thabass

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#3137581 2-Oct-2023 09:43

I got sent this from DD in response to an email ticket we sent in after not getting them on the phone.

Not super pleased...

I have asked for the PIR or offered assistance in helping them get a customer impact statement.

"I hope this message finds you well.

I wanted to take a moment to express our sincere appreciation for bringing this concern to our attention.

I also want to extend our heartfelt apologies for any inconvenience you may have experienced due to the issue you encountered. We had a network outage earlier which affected the services. Networking has been restored and everything is returning to normal. Our Engineers are continuously monitoring the issue.

Please check your domains and we look forward to DNS resolving well.

We would like to thank you for your continued support of our business. Your trust and loyalty mean a great deal to us, and we are committed to continually improving our products/services to better meet your needs.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Once again, thank you for your concern, and we apologize for any inconvenience you may have experienced. We look forward to serving you better in the future.

Kind Regards,
Customer Support

boosacnoodle

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#3138295 3-Oct-2023 15:02

The response is unsatisfactory. Little to no detail and no explanation on how they will be avoiding a half-day outage again in future.

plas

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#3142612 4-Oct-2023 11:15

boosacnoodle:

The response is unsatisfactory. Little to no detail and no explanation on how they will be avoiding a half-day outage again in future.

Hint: They wont.

Best thing to do is open a cloudflare account, export the zones from DD and import to cloudflare, then update NS records. Takes about 5-10mins and costs nothing for a far superior service.

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