Have just seen the latest results from Consumer regarding performance of ISP's, interesting read...
Has thrown up a surprise or two, but overall the main results are unsuprising...such as Ihug and Paradise have plummeted in the ratings, but the two top performers are roughly the same as the last Consumer review.
The general result is people are unhappy with broadband. It that easy.
A summarized cersion of the results:
Overall
First - Inspire (third year in a row)
Second - Actrix
Third - Xnet
Last - Xtra
Quick summary of best and worst...
Inspire:
Overall: 97% of respondents rated its performance as good or very good
Broadband: 100% of respondents were satisfied with the performance they recieved
Customer service: 75%+ of customers were happy
Xtra:
Overall: 55% of respondents rated its performance as good or very good(down from 78% previous year)
Broadband: 57% of respondents were satisfied with the performance they received
Customer service: 53% of customers were happy