Ihug mail problems persisting?

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juha

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#10174 8-Nov-2006 13:05

What's going on at Ihug? Was reading on Public Address that Ihug's email service still hasn't come right, and customers have lost mail.

Surprising that a seasoned provider like Ihug gets it email in twist like this, and can't sort it out. Anyone else here experienced the mail problems?

Hmm, should this post go into Vodafone NZ now that Ihug's owned by them?

Juha

exportgoldman

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#51623 8-Nov-2006 15:52

juha: What's going on at Ihug? Was reading on Public Address that Ihug's email service still hasn't come right, and customers have lost mail.

Surprising that a seasoned provider like Ihug gets it email in twist like this, and can't sort it out. Anyone else here experienced the mail problems?

Hmm, should this post go into Vodafone NZ now that Ihug's owned by them?

In the last week, there was a net botnet army of 250K PC's woken up and armed with a new generation of spam sending software. E-Mail traffic rose 55% practically overnight - anyone not running their average mail server load at 45% were refusing mail connections left and right last week.

Ihug's email servers filled up their hard drives, chocked and died. They brought new servers and got up and running, then managed to do _something_ very weird (as all had returned to normal) and started to lose mail!

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tonyhughes

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#51630 8-Nov-2006 17:11

I think the only need to shift to the VFNZ forum is if the topic specifically talked about things that are related to Vodafone.

Use your discretion, no ones gonna flame you** for choosing the wrong forum

** actually, they probably will

juha

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#51631 8-Nov-2006 17:14

tonyhughes: Use your discretion, no ones gonna flame you** for choosing the wrong forum

** actually, they probably will

Juha

freitasm

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#54467 2-Dec-2006 11:16

Is this solved at all? I just read this from I, Cringely... Scary:

Swimming upstream through Earthlink customer support, my buddy finally found a technical contact who freely acknowledged the problem. Since June, he was told, Earthlink's mail system has been so overloaded that some users have been missing up to 90 percent of their incoming e-mail. It isn't bounced back to senders; it just disappears. And Earthlink hasn't mentioned the problem to these affected customers unless they complain. The two groups affected are those who get their mail with an Earthlink-hosted domain and those with aliased e-mail addresses like my friend's Blackberry.

Were they thinking these thousands of affected customers simply wouldn't notice? And what about those customers whose livelihood depends on e-mail communication? There are both ethical and business questions here and Earthlink doesn't look good on either scale. Fortunately the company says it is installing new software and hopes to have the problem resolved before the end of the year. Lucky us.

This sort of ISP dissembling happens more often than many of us might guess as companies play the odds and pray that their faults aren't noticed. These mistakes, by the way, typically aren't actionable thanks to our blindly clicking on those Terms of Service agreements that we never read. In Earthlink's case, if they don't deliver your e-mail, well that's just tough.

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andysh

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#54497 2-Dec-2006 17:48

Well we have 3 email accounts with Ihug, and besides that "meltdown" I believe we have got most of our email. I havn't noticed any mail that has gone missing (the main word being noticed).

Also when I send an email from my gmail account to my ihug it goes through straight away. But I have to say one we were worried for awhile since we were in the middle of a business deal when the "meltdown" happened...

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cjmchch

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#54499 2-Dec-2006 18:14

One of the many reasons I left ihug was because of their email problems. After the supposed'fixes' to their email issues I was in the middle of sending things to their support people to identify my problems, only to find that all my emails to them were being sent back to me as undeliverable.

I logged into my ihug again to check and fouind that my email folder was empty. Not bad considering I had a forwarder on my email server in US sending all email their. I did this because I couldn't log into my webmail because of the firewall at work and on occassions would need to retrieve an email sent to me while there.

Anyway, after testing I found that all mail sent from my mail server to an ihug address was spam filtered out. Not bad given I am the only user of the domain.....and gues what, who got the blame? My webhosting service. Mysteriously it got fixed by my webhost within 4 hours of me identifying a problem to ihug that had been going on for at least 3 weeks and I never even spoke with my hosting service.