IHUG Speed Problems

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robertash

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Topic # 10187 9-Nov-2006 08:37

Hi all,
First post here.

Just wondering if anyone else is having speed problems with IHUG in the past week or so. IHUG says that it's due to so many 'Unleashed' Xtra users overloading my exchange.

I used to download (HTTP) at around 150kb/s from a site, and now that's down to less than 40 kb/s.

I'm on the 2mb/s plan (been waiting for 2 weeks for my plan to be changed over to one of the new plans), and on the Mt Eden exchange (09-630).

Would like to know whether it's just me, my exchange or if it's a wider problem.

Cheers.
Rob

johnr

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Reply # 51699 9-Nov-2006 08:39

Hi Rob welcome to GZ

Browse the forums and you will clearly see what the issue is

I would say many exchanges are having extra loading on them now

cokemaster

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Reply # 51700 9-Nov-2006 09:00

robertash: IHUG says that it's due to so many 'Unleashed' Xtra users overloading my exchange.

Its not just XTRA customers, there are other ISP's offering upto 7.6mbps connections (including IHUG) and additionally Go large type plans.

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robertash

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Wannabe Geek

Reply # 51703 9-Nov-2006 09:17

Thanks for that.
Yes, there's a lot on here about the Xtra Go large plan, was just wanting to know whether it's affecting everyone with other ISPs too.

Also, has anyone on IHUG that has upgraded to the new 7.6 plans noticed a decent increase in speed? And how long did it take for you to be upgraded to the new plan? I requested the change of plan on the day it was announced, which is now 2 weeks ago, and I'm still 'pending' and they have no idea how long that might take.

tonyhughes

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Reply # 51704 9-Nov-2006 09:21

Congestion in the local tubes is probably killing your connection.

(and i must admit, that for a few brief seconds, I wondered what the heck a rober tash was)

robertash

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Wannabe Geek

Reply # 51711 9-Nov-2006 09:47

Yeah, thought as much. It's comforting to know though that most people on this board seem to be suffering the same problem. (not that any of us should be!)

As for the name, it could easily be worse: my work logon is first name plus first letter of surname = roberta. My last work was the first letter of first name plus first three letters of my surname = rash. Guess I'm just screwed lol.

Anyway, hopefully when my plan is upgraded and i get my new PC next week that the speed will improve.

Does anybody, out of interest, know IHUG's policy on shaping? They a bit of blurb on their website that they will pull back P2P traffic when needed, but it's not very specific, unlike Telecom's policy.

exportgoldman

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Reply # 51911 10-Nov-2006 18:09

robertash: Yeah, thought as much. It's comforting to know though that most people on this board seem to be suffering the same problem. (not that any of us should be!)

As for the name, it could easily be worse: my work logon is first name plus first letter of surname = roberta. My last work was the first letter of first name plus first three letters of my surname = rash. Guess I'm just screwed lol.

Anyway, hopefully when my plan is upgraded and i get my new PC next week that the speed will improve.

Does anybody, out of interest, know IHUG's policy on shaping? They a bit of blurb on their website that they will pull back P2P traffic when needed, but it's not very specific, unlike Telecom's policy.

I wouldn't worry about Ihug shaping, Telecom is going to constrain your connection far more as the exchanges are overloaded and I don't know if/when Telecom are going to upgrade the backbone.

Remember - ALL traffic from ALL ISPS from your local exchange goes via ONE pipe back to the main core, at which point it gets split up to different ISP's.

It's this shared pipe from the exchange which is swamped, so Xtra's users will slow Ihug users down, or Ihug users will slow slingshot users down at the same exchange.

Remember that the Committed Information Rate (CIR) of a JetStream connection is 24kbps. Telecom only guarentees that the speed between you and your ISP is half that of a dialup connection, but able to burst to whatever spare capacity the JetStream network has.

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andysh

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Reply # 51935 10-Nov-2006 22:55

Hey,

I am on Ihug and i get some speed problems sometimes, but nothing like what you are saying so maybe it is your exchange. I am in papamoa (havn't got a clue what exchange) and I wouldn't figure it would be as busy as yours.

About the shaping I havn't got a clue but I think they do limit P2P traffic a bit as it was slow awhile ago but now I encrypt it and it seems to be fine.

willnz

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Reply # 52042 12-Nov-2006 08:39

robertash: on the Mt Eden exchange (09-630).

The Mt Eden exchange is well known for congestion issues - too many Auckland Grammar students in the area, perhaps

... Hopefully Telecom will be monitoring the situation closely (can anyone else sense another Tui ad coming along...?)

exportgoldman

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Reply # 52097 12-Nov-2006 17:42

willnz:
robertash: on the Mt Eden exchange (09-630).

The Mt Eden exchange is well known for congestion issues - too many Auckland Grammar students in the area, perhaps ... Hopefully Telecom will be monitoring the situation closely (can anyone else sense another Tui ad coming along...?)

If 'Telecom monitor the system closely' you mean 'ignore it completly until people have come to accept their fate' then yes, I agree completely. :-)

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

cokemaster

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Reply # 52098 12-Nov-2006 17:50

exportgoldman:
If 'Telecom monitor the system closely' you mean 'ignore it completly until people have come to accept their fate' then yes, I agree completely. :-)

Trying to be a troll today? Because statements like those are just fishing for trolls...

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willnz

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Reply # 52099 12-Nov-2006 17:50

Ahh yes. ignore....monitor.... Two words which are easily confused

EDIT: Beware of the troll police!