IHUG plans - they are forgetful...

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antigrav

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#10188 9-Nov-2006 09:02

I am having a bit of a dispute with Ihug.

In march or so when I switched to Ihug from Orcon I got a plan that had an 18 month contract.
It was specifically stated at the time to be very careful because under that contract I could switch up in plan but now down in plan without breaking the contract, it was definatly refering switching to lesser DSL plans, not dialup.

Now Ihug are claiming no knowledge of this, if you do recall this please back me up and say so, thanks.

cokemaster

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#51702 9-Nov-2006 09:16

What dates did you sign up?

Have you tried using the wayback machine to view Ihugs site at the time (so you can pick up on any 'forgotten' term that you agreed to at the time) you signed up?

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tonyhughes

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#51705 9-Nov-2006 09:22

whats in writing is what counts...

wheres the contract you physically signed with them?

antigrav

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#51733 9-Nov-2006 14:09

Wayback are a year too far behind to be of any use.
There was no physical contract signed.

cokemaster

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#51734 9-Nov-2006 14:16

I know of a friend who was on the 18 month term connection 'deal' and was able to upgrade without any issues from iHug.

I don't know the specifics though.

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SilentOne

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#51801 9-Nov-2006 22:11

I'm a little lost, are you trying to change to dial-up or switch to a higher ADSL plan?

If its the latter then it would seem a little odd for ihug to hold you back from spending more through them on a higher plan.

how many Call Centre Ops have you spoken with??