Sorting out Home Broadband Wiring Issues

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ToGetHer

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#101930 11-May-2012 21:53

Hey guys.

At the moment, I receive frequent disconnections and very slow speeds internet speeds.
A Chorus technician came over and speeds dropped from 8mb/s (outside) to 4mb/s (inside).

It is most definitely an issue with internal wiring.
I most probably wish to install a Cat6/7 cable for dedicated broadband (Faster + Less Disconnections) and fix my internal wiring... Fibre is coming to my area soon and I may as well get set for the future. Any other recommendations would be greatly appreciated.

Location: Remuera, Auckland.

If anyone is able to/know people who are able to do this, please let me know.
I am hoping to get this done ASAP (Preferably by Monday).

Thanks!

freitasm

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#623787 11-May-2012 22:02

Contact CoffeeBaron via PM...

sbiddle

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#623790 11-May-2012 22:03

Contact coffeebaron a simple search of this site will show you plenty of people he's helped lately.

coffeebaron

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#623905 12-May-2012 10:06

Have replied to you PM - thanks. Also see this topic:
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226

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johnr

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#623909 12-May-2012 10:14

Coffeebaron is the only person you need to contact

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#623910 12-May-2012 10:16

ToGetHer can you please post before and after speed stats?

ToGetHer

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#623911 12-May-2012 10:21

johnr: ToGetHer can you please post before and after speed stats?

coffeebaron has PM'd me. Looking forward to fixing my poor speeds on Tuesday. :D

Before Internal Wiring Fix:

After Internal Wiring Fix:

Coming soon.

Zeon

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#623920 12-May-2012 10:38

You may want to look at a full star home wiring fit out if you are indeed interested in fibre. Will be quite expensive though (almost every new house has star wiring these days apart from where shonky electricians are involved).

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ToGetHer

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#623921 12-May-2012 10:41

Zeon: You may want to look at a full star home wiring fit out if you are indeed interested in fibre. Will be quite expensive though (almost every new house has star wiring these days apart from where shonky electricians are involved).

What is the difference between this and installing a Master Splitter? Does star wiring affect broadband speeds if I have a master splitter installed?

coffeebaron

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#623922 12-May-2012 10:48

ToGetHer:
Zeon: You may want to look at a full star home wiring fit out if you are indeed interested in fibre. Will be quite expensive though (almost every new house has star wiring these days apart from where shonky electricians are involved).

What is the difference between this and installing a Master Splitter? Does star wiring affect broadband speeds if I have a master splitter installed?

I think what Zeon is alluding to is structured cabling system - so this is the next step beyond just the master splitter install. Will discuss that stuff with you anyway when I come out.
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ChorusVan

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#624241 13-May-2012 09:29

Check out our website to learn how you can get ready for fibre: http://chorus.co.nz/wiring-for-fibre

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#627269 18-May-2012 11:44

Alas this one didn't quite go to plan. On finishing the master splitter install, sync speed was up over 8Mbps and a good 2-3x the download speeds they had been experiencing.
But then came a text from ToGetHer after 8pm - it's slow and dropping out!

Headed back the next day, checked and triple checked - nothing wrong with the wiring, but sync speed was only 1Mbps. Tested with only the new cable connected direct to the incoming underground cable etc, still no change.

So looks like there has been a couple of issues here.
- customer has only ever really got about 3-4Mbps at the most (splitter has increase potential speed to 8Mbps+)
- recently there appears to be some intermittent fault on the line. This has been causing even slower speeds and many disconnects.

We phoned Telecom (customer's ISP) to log a fault. A port reset I think and speed seemed to increase to approx 4Mbps, but snr has been fluctuating. I think this has now dropped back to around 2Mbps. Telecom seemed to think that there is nothing wrong with this connection grr!

@ToGetHer - please update us with progress of this fault.

Cheers
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ToGetHer

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#627408 18-May-2012 16:25

The Chorus technician who came said there was no fault on their end. He said that since my phone worked, there was no problem with the line. He also did a "remote test" with his phone and it replied with "Good Line".

The Chorus technician said that this weekend, he would switch me to the "spare cable" connected to my nearest exchange to see if it will solve the problem?

On a side note, at certain times of the day, I get speeds of around 0.2mbps. If I leave my phone "on", it sort of fixes the problem; the speed improves up to 2mbps - useable but still extremely slow.

Does anyone have any tips on what to do in this situation? Hopefully, it will be fixed.

sidefx

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#627432 18-May-2012 17:32

ToGetHer: He said that since my phone worked, there was no problem with the line.

hmmm, a while back I had similar issues with slow ADSL speeds (around 2 mbps too) but my phone worked absolutely fine. In the end it was sorted by switching to a wholesale connection (from LLU) and the speed went up to 14 mbps. I'm not saying your issue is the same (you're with Telecom so it's unlikely) but my point is I'm not sure the phone working is the best indicator of no problem with the line...

ToGetHer: If I leave my phone "on", it sort of fixes the problem; the speed improves up to 2mbps - useable but still extremely slow.

What do you mean by "on" - as in off the hook?

I'm no expert so hopefully someone more knowledgable on here can help more. But IMO if you've done everything reasonable to rule out your house wiring\modem\kids or neighbours leeching off your unsecured wifi(?) :)\etc as the issue then I would say be polite but persistent with your ISP, explain to them that you've done everything possible on your end so can they please look at it further from their end.

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ToGetHer

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#627465 18-May-2012 18:52

sidefx:
ToGetHer: He said that since my phone worked, there was no problem with the line.

hmmm, a while back I had similar issues with slow ADSL speeds (around 2 mbps too) but my phone worked absolutely fine. In the end it was sorted by switching to a wholesale connection (from LLU) and the speed went up to 14 mbps. I'm not saying your issue is the same (you're with Telecom so it's unlikely) but my point is I'm not sure the phone working is the best indicator of no problem with the line...

ToGetHer: If I leave my phone "on", it sort of fixes the problem; the speed improves up to 2mbps - useable but still extremely slow.

What do you mean by "on" - as in off the hook?

I'm no expert so hopefully someone more knowledgable on here can help more. But IMO if you've done everything reasonable to rule out your house wiring\modem\kids or neighbours leeching off your unsecured wifi(?) :)\etc as the issue then I would say be polite but persistent with your ISP, explain to them that you've done everything possible on your end so can they please look at it further from their end.

I mean picking up the phone and leaving it - essentially, people are unable to call me.