Hi,

I'm a Telecom employee that's also a Telecom Customer.

In summary, this post is to warn you that some of the JetStream usage appearing on your JetStream usage meter, might not be your JetStream usage.

1/ During a period, where my house had no power, let alone no one in it, I was surprised to come back from holiday, and find usage appearing on the Xtra JetStream Usage Meter.

How could this be?

Considering this a security breach, I sent an email to security@xtra.co.nz

2/ Within 48 hours, I was sent back an email, apologising for the error, giving me a 1 month credit, and advised it was being investigated.

Although I know this $$ credit is TOTALLY AGAINST TELECOM POLICY, I said nothing just to get the investigation to progress.

After 7 days, no email, no phone call.

3/ Again, I sent an email to security@xtra.co.nz, quoting the Case Number they gave me, with the title contianing "Legal Action" - Xtras website says I can take legal action against the person breaching my security, after Xtra have completed their own investigation.

Again, within the next 7 days, no email reply. How can this be? Isn't this the Xtra security team?

So, I called Xtra, quoted the Case Number, to find this meant nothing to Xtra, and proceeded to explain the situation. And I did this twice more over the following 7 days, as no-one at Xtra called me, or emailed
me.

4/ Finally, on my last call to Xtra, I then was passed from Xtra through to "CTS Helpdesk". Suddenly the Case Number meant something. All this time, the emails to security@xtra.co.nz HADN'T BEEN GOING TO XTRA....

This team looked at the JetStream usage and told me that the User ID that authenticated on my JetStream connection at the wasn't mine. I asked whose User ID it was, but they said they could not tell me.

At last, progress...

5/ 4 days later, a man phoned me from a Helpdesk, and while my JetStream signal was connected, took down the ADSL signal and stood it back up again, proving my connection was my connection. He then said he would investigate further.

I've heard no more. That was 2 weeks ago.

6/ So Geekzoners, because your JetStream connection is probably used every day, you probably don't notice "micro" usage being associated to your JetStream usage meter like I did.

It's pretty sad I have to post on this forum this warning, but considering the amount of time and effort I've gone to, to sort out what is effectively a problem that's not my fault, what else can a Telecom employee do?