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111 posts

Master Geek


Topic # 107095 7-Aug-2012 10:48
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I've been with ThinAir for many years and the customer service was pretty bad as it grew.  It was sold a few months ago and the previous owner left the company in a bad way.  Evidently he hadn't reconciled any banking for several months and there are a lot of accounts they can't find payments for because no one put any reference numbers in. 

On the first of the month my internet and VOIP stopped working.  I sent an email to the owner and he said he would send out their technician.  That was 7 days ago.  With a company the size of Thinair in the PN/Manawatu area, there is only one technician?

Anywho, I need to find someone new and affordable.  Can anyone help? 

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805 posts

Ultimate Geek

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  Reply # 668775 7-Aug-2012 10:56
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My parents live there and are with inspire. http://www.inspire.net.nz/

I have used them in the past as well and they are brilliant.

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Ultimate Geek
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  Reply # 668780 7-Aug-2012 11:01
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+1 for Inspire

 
 
 
 


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Master Geek


  Reply # 668840 7-Aug-2012 12:12
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Most ISPs provide their services nationwide nowadays



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Master Geek


  Reply # 669383 8-Aug-2012 08:01
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Thanks.

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  Reply # 669577 8-Aug-2012 12:43
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Where abouts in Palmy are you? In the city? or somewhere that ADSL is not available? A lot of Adam's customers are/were in town and these days you can get a cheaper connection with more data from other providers. I reccommend Snap for your internet and using Xnet or 2Talk for VoIP. If you aren't so technically minded then Xnet is a good option as minimal set up is required and they do the rest. The price difference is only a couple of dollars between Xnet and 2Talk.

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  Reply # 669889 9-Aug-2012 00:37
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I'm in Palmy and am very happy with the service from Snap. Most of Palmy now has UFB so if you are in one of the UFB areas, consider the Snap UFB plan. VOIP is included with this. 
Snaps' support is excellent and prices are very competitive. 

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  Reply # 669947 9-Aug-2012 09:34
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Just out of curiousity - Elpie: have you got UFB installed in Palmy through Snap? UFB is schedueld for our street in September, and I'm looking to learn about some local experiences with both UFB and Snap...



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Master Geek


  Reply # 670574 10-Aug-2012 13:21
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Fibre hasn't been laid in my area yet but I'll keep it in mind. :)

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  Reply # 670761 10-Aug-2012 19:38
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Lizard1977: Just out of curiousity - Elpie: have you got UFB installed in Palmy through Snap? UFB is schedueld for our street in September, and I'm looking to learn about some local experiences with both UFB and Snap...


The company i work for are doing the first residential UFB install in Palmy some time next week. Will make sure to put up some photos of how the boys do it down this way.

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  Reply # 670767 10-Aug-2012 19:57
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chevrolux:
Lizard1977: Just out of curiousity - Elpie: have you got UFB installed in Palmy through Snap? UFB is schedueld for our street in September, and I'm looking to learn about some local experiences with both UFB and Snap...


The company i work for are doing the first residential UFB install in Palmy some time next week. Will make sure to put up some photos of how the boys do it down this way.


Awesome! Look forward to it...

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  Reply # 671118 11-Aug-2012 18:35
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Lizard1977: Just out of curiousity - Elpie: have you got UFB installed in Palmy through Snap? UFB is schedueld for our street in September, and I'm looking to learn about some local experiences with both UFB and Snap...


No, I haven't got UFB installed. I was keen to get it as soon as it was available but I've been put off by the contract terms. With a move being planned it doesn't make sense to sign up for a 12-month contract that I know will have to be broken. 

The contracts are per address, but they are not able to be changed to a new owner. With luck, I won't be at my address for too much longer. 

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