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Topic # 113736 26-Jan-2013 14:44
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Quick question - if I have a master splitter in place, should the designated DSL jack-point still have a voice pair and dial tone provisioned to it?  My ISP says no but the Chorus technician says yes it should, and I'm trying to work out what the point of a master splitter is if not to pull the voice pairs as far away as possible from the data pair...

(I'd give you some router stats, but currently I have no sync as said Chorus technician has spliced my pair at the pedestal trying to fix some issues).

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  Reply # 751185 26-Jan-2013 14:48
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Yes, it will have a dial tone.

The splitter is a low pass filter to the voice circuit, but passes everything to the DSL circuit.

EDIT: assuming of course there is POTS on the line, not just a naked connection....



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  Reply # 751191 26-Jan-2013 15:07
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Yup, there's POTS. Thanks for the quick confirmation - guess my original impression was wrong!

Though this does still leave me with the question "why am I getting 2.6Mb/s from a cabinet less than 500 metres away when I have a splitter installed" but that's why I have a technician here.

 
 
 
 


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  Reply # 751211 26-Jan-2013 15:43
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You may or may not be connected to the cabinet that is 500 metres away.  Unless the tech says you are.  Then I'd suggest to him something was definitely wrong haha.





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  Reply # 751214 26-Jan-2013 16:01
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He confirmed that I am indeed (it's actually 800m) and he did confirm there is wiring issues.

To head off the inevitable: no, not internal wiring, it's actually an issue on the Chorus wiring, and he's going to follow it up. Good times! Pretty pleased with my experience with this technician - I've have my share of bad Chorus experiences but this guy went to heaps of trouble to find the issue, and though he wasn't able to fix it on the spot set up a plan to get it resolved. Awesome!

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  Reply # 751260 26-Jan-2013 18:10
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If you're a telecom customer I can run a line test and extract out the graphs showing some of the useful information. perhaps you need a pair swap or a port change as sometimes in rare cases they can have problems.

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  Reply # 751272 26-Jan-2013 19:00
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If you want voice next to the DSL jack there would normally be a second jack installed to do this. Sounds like dodgy pairs to me. Or maybe there is a multiple off your cable. Good on Chorus for doing a proper job.



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  Reply # 751283 26-Jan-2013 19:21
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plambrechtsen: If you're a telecom customer I can run a line test and extract out the graphs showing some of the useful information. perhaps you need a pair swap or a port change as sometimes in rare cases they can have problems.


Not Telecom I'm afraid.  But the Chorus tech has actually confirmed that the issue lies between a couple of the pillars up the driveway so a pair swap probably wont help (as several of the neighbours up the driveway have some issues too).  Hopefully they'll be able to sort the issue though.

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  Reply # 751284 26-Jan-2013 19:29
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I got a master splitter installed. I have to jacks.

Can do phone off both, with plug in filter on adsl jack. And on other jack phone only, with no filter.

Seems strange to me, but my dsl is running mint now.

Master filter in my case made no difference when playing up, it was after new wiring put into house, and at same time he did port change, plus he changed cable from exchange to my house.

Since all three done at same time can't be sure which one was problem, but it's all good now.

I've taken out wiring insurance now.

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  Reply # 751285 26-Jan-2013 19:32
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With a master filter installed the dedicated DSL port is in fact the direct inbound line, so both services will be available, bit a plug in filter should be used to derive voice from that port, all other ports will be voice only

Cyril



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  Reply # 751286 26-Jan-2013 19:36
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cyril7: With a master filter installed the dedicated DSL port is in fact the direct inbound line, so both services will be available, bit a plug in filter should be used to derive voice from that port, all other ports will be voice only

Cyril


Wait what?  so you're saying that even with a master splitter I should also install an inline filter?

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  Reply # 751288 26-Jan-2013 19:45
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No only if you wanted voice also off the dedicated DSL port. But the preferred setup is to have a voice port off the master filters voice side beside the DSL port rather than a plugin filter on the DSL port. But such a layout would have minimal detrimental effect

Cyril



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  Reply # 751293 26-Jan-2013 19:58
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Ok phew - yes when they installed the splitter they ran it to two jackpoints on one plate - one for DSL and one for voice.

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  Reply # 751464 27-Jan-2013 13:21
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Orcon must be lifting their game, I remember your other posts a while back! Even of late people are noting they "were" rubbish, lets hope that has changd, GZ can make a difference.



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  Reply # 751557 27-Jan-2013 17:42
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kornflake: Orcon must be lifting their game, I remember your other posts a while back! Even of late people are noting they "were" rubbish, lets hope that has changd, GZ can make a difference.


Actually, no.  Compass is lifting their game, I got so sick of Orcon's shoddy customer disservice that I told them to take a hike.

Don't have a single bad thing to say about Compass - nothing but glowing reviews so far.

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