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65 posts

Master Geek

Topic # 113843 29-Jan-2013 19:02 Send private message

Recently our work ADSL line with ORCON has been giving us massively bad connections for RDP to the states.

It was fine > 2 months ago (only the odd issue once in whole of last year), but recently it's getting abysmal.

Running a ping tool, I see we're getting and average 250ms ping time between the last NZ and first US hop.

What we've sort of managed to do is basically get someone in the US office (we're only 4 people globally) to set up a spare laptop and we use Join.Me to do remote screen share and then RDP from that box to the client servers as best we can.

Surprisingly this works 'ok' - not great but ok.

I know NZ is pretty poor for international connectivity. So I was wondering if the I could rent a server say in OZ or the US/Canada or perhaps Japan/Singapore and then use the same technique. I suggest OZ as perhaps they have better links than we we do.

Logically it seems sound, but like all things enterprise networky I'm sure I'm missing something not obvious to me.

Also we're in the process of buying new permanent box for the US office, but I was thinking about perhaps we could rent some virtual cloud machines  to do the same thing.

Sorry for the rambling.

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Uber Geek
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  Reply # 752926 29-Jan-2013 21:12 Send private message

I would suggest talking to orcon about it first and sending them some traceroutes
RDP doesnt like high ping times - well we as admins dont usually mind it, but your average receptionist at a medical centre hates it.

You could VPN into a server closer, and then run an RDP session via the VPN link - but VPN's wont easily work on a windows based virtual server (well not one sitting on whatever use anyway - i think its plesk)

Another thing you could do is RDP into a server, and within that session, RDP into your remote server. Unfortunatley this needs a terminal server licence for each user at your "relay" server.

So yeah if you can talk to orcon first, that will probably yield a better result if it was working fine beforehand.

Ray Taylor
Taylor Broadband (rural hawkes bay)

There is no place like localhost
For my general guide to extending your wireless network Click Here

65 posts

Master Geek

  Reply # 752936 29-Jan-2013 21:25 Send private message


We do multi-hop sometimes and it's also an acceptable solution. The new box we're getting for the US is going to be primarily for the this kind of remote desktoping.

I'll call ORCON business support at the crack of 9:00 tomorrow morning with some data.



Infrastructure Geek
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Microsoft NZ

  Reply # 752950 29-Jan-2013 21:52 Send private message

i dont recall too many issues when RDPing into servers in the US. I'm on callplus. I've been connecting to both Windows Azure hosted machines and servers on corp networks.

i get around 160ms-180ms pings to the Windows Azure host when connected via wi-fi on the home adsl connection...

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Microsoft NZ
Twitter: @nzregs

65 posts

Master Geek

  Reply # 753296 30-Jan-2013 14:51 Send private message

Orcon have reported that there is nothing that they can except to escalate it to the US end point.

They say that unless it's the case of the cable going down, the US is not likely to do much about 200ms+ hop. However the guy did say that the he'd try and get some explanation.

Looks like I'm stuck - all my US connections seems to go through to the LAX endpoint.

Thanks for the info guys.

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Uber Geek
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  Reply # 753500 30-Jan-2013 21:47 Send private message

Can you let us know what the ip address is?
I would be interested in running a traceroute to see what the ping time is from here.

Ray Taylor
Taylor Broadband (rural hawkes bay)

There is no place like localhost
For my general guide to extending your wireless network Click Here

65 posts

Master Geek

  Reply # 753510 30-Jan-2013 22:04 Send private message

The LAX endpoint? (on

and the other one  (on

I use Ping Plotter for 'nice tracerts'

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  Reply # 754001 31-Jan-2013 17:03 Send private message

Yes you could use a vpn or ssh tunnel to a US based server that you have known "good" route too in order to get a route around a "bad" upstream route to your intended server.

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  Reply # 754004 31-Jan-2013 17:13 Send private message

I often connect to 2008 r2 servers in LA via Orcon fine. The hosting company there peers directly at Equinix which orcon do too so its quite a stable route.

65 posts

Master Geek

  Reply # 754025 31-Jan-2013 18:32 Send private message

thank you. Do you have an IP I could test from my connection to see how it performs please?

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