We're trying to get a phone connected at our bach, note this is the actual phone line we're having trouble with and not a broadband connection. Chorus are saying its not possible due to insufficient lines comming down from the top of the road 1km away, a new build is required.

Our bach is on the west coast, Glinks Gully to be more exact and its the first time our bach is getting a phone line connected.  The etp is already there from years back when everything on our side of the road (inc power lines) was put underground.  There is one very thick overhead line coming down from the top of the road which contains all the phone lines.

Whats the legal obligations of chorus here? In regards to supply of a pots.  I understand with broadband there is nothing you can do if your a port waiter.  Unlike with power and water which are necessities, does a pots fall under the same category?  Right now its basically either wait for a spare line, or wait for a new build.