Huge ping variations. 300ms+ Jitter?

Forums › New Zealand Broadband › Huge ping variations. 300ms+ Jitter?

LiQuidAce

98 posts

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Topic # 114909 6-Mar-2013 21:38

Almost every night around 6pm internet turns to custard. Pings jump from 180 (US West servers) to 300-800. Constant disconnects (PPP doesn't drop entirely).

Happens on both wireless and wired. Tried multiple routers as well.

=== 9:00pm - Wednesday 6th March === ===

C:\Users\Ben>ping google.com

Pinging google.com [74.125.237.72] with 32 bytes of data:
Reply from 74.125.237.72: bytes=32 time=553ms TTL=54
Reply from 74.125.237.72: bytes=32 time=568ms TTL=54
Reply from 74.125.237.72: bytes=32 time=148ms TTL=54
Reply from 74.125.237.72: bytes=32 time=237ms TTL=54

Ping statistics for 74.125.237.72:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 148ms, Maximum = 568ms, Average = 376ms

C:\Users\Ben>ping google.com

Pinging google.com [74.125.237.72] with 32 bytes of data:
Reply from 74.125.237.72: bytes=32 time=167ms TTL=54
Reply from 74.125.237.72: bytes=32 time=542ms TTL=54
Reply from 74.125.237.72: bytes=32 time=360ms TTL=54
Reply from 74.125.237.72: bytes=32 time=3459ms TTL=54

=== 9:30pm - Wednesday 6th March ===

http://www.pingtest.net/result/78037542.png (9:30 pm - Napier)
http://www.pingtest.net/result/78037569.png (9:32pm - Sydney)
http://www.pingtest.net/result/78037621.png (9:35pm - LA)
---

Taradale exchange (napier). How can i get this fixed? It makes skype and gaming unusable from 6pm till 3-4am.

PeterReader

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Reply # 775923 6-Mar-2013 21:38

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to

note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions

there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your

post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issued.

href="/forums.asp?forumid=49&topicid=96226">Read this discussion to find out more about this. Your ISP is not

intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's

likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular

disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your

line even if you don't have an alarm contract it may sill try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance?

(very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

LiQuidAce

98 posts

Master Geek
+1 received by user: 1

Reply # 775931 6-Mar-2013 21:44

- NOWNZ / Airnet - 350gb plan

- ADSL2+

- Downstream Rate:16188 Kbps / Upstream Rate:1247 Kbps

- Meeanee Road (Taradale, Napier)

- Urban (Roughly 800-1000m from exchange)

- direct to exchange connection.

LiQuidAce

98 posts

Master Geek
+1 received by user: 1

Reply # 781871 14-Mar-2013 19:15

Still having issues.

=== 7pm - Thursday 14th March ===

C:\Users\Ben>ping google.com

Pinging google.com [74.125.237.68] with 32 bytes of data:
Reply from 74.125.237.68: bytes=32 time=499ms TTL=54
Reply from 74.125.237.68: bytes=32 time=514ms TTL=54
Reply from 74.125.237.68: bytes=32 time=505ms TTL=54
Reply from 74.125.237.68: bytes=32 time=270ms TTL=54

Ping statistics for 74.125.237.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 270ms, Maximum = 514ms, Average = 447ms

C:\Users\Ben>ping google.com

Pinging google.com [74.125.237.68] with 32 bytes of data:
Reply from 74.125.237.68: bytes=32 time=521ms TTL=54
Reply from 74.125.237.68: bytes=32 time=519ms TTL=54
Reply from 74.125.237.68: bytes=32 time=520ms TTL=54
Reply from 74.125.237.68: bytes=32 time=520ms TTL=54

Ping statistics for 74.125.237.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 519ms, Maximum = 521ms, Average = 520ms

=== Tracert ===

C:\Users\Ben>tracert google.com

Tracing route to google.com [74.125.237.68]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 231 ms 225 ms 207 ms 219.88.140.245
3 234 ms 250 ms 253 ms geA-v3101-nap.fw01.airnet.net.nz [202.137.240.17
4]
4 8 ms 7 ms 8 ms ge1-7-v3100-nap.erx01.airnet.net.nz [202.137.240
.166]
5 487 ms 432 ms 449 ms 124.157.96.2
6 242 ms 143 ms 112 ms kordia.cre2.nct.odyssey.net.nz [121.99.12.20]
7 502 ms 368 ms 56 ms 72.14.213.28
8 253 ms 267 ms 275 ms 74.125.50.133
9 112 ms 104 ms 133 ms 66.249.95.234
10 282 ms 280 ms 307 ms 72.14.237.57
11 305 ms 322 ms 317 ms syd01s06-in-f4.1e100.net [74.125.237.68]

Trace complete.

=== Ping / Jitter ===

http://www.pingtest.net/result/78381872.png (7:05pm - Napier)
http://www.pingtest.net/result/78381912.png (7:10pm - Sydney)
http://www.pingtest.net/result/78381922.png (7:12pm - LA)

LiQuidAce

98 posts

Master Geek
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Reply # 781895 14-Mar-2013 19:43

Some more info: https://i.imgur.com/X08aPv3.png

sbiddle

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Reply # 782028 14-Mar-2013 23:57

What did NOW say when you contacted them?

LiQuidAce

98 posts

Master Geek
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Reply # 782031 15-Mar-2013 00:02

They basically said it was the backhaul's fault and not much can be done. Definitely looks like a DSL/equipment problem to me rather than telecom wholesale rubbish.

richms

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Reply # 782474 15-Mar-2013 20:17

Backhaul is their problem, they are full of it.

Richard rich.ms

webwat

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Reply # 783051 17-Mar-2013 18:33

Different DSL equipment can have different backhaul issues, but latency can also be affected by other internet users sharing traffic across the same modem. Was there anyone at your place doing a download or had bittorrent etc running at the time you did the testing?

Qualified in business, certified in fibre, stuck in copper, have to keep going ^_^

LiQuidAce

98 posts

Master Geek
+1 received by user: 1

Reply # 783067 17-Mar-2013 19:03

Nope, network was completely locked down.

Have had my SNR rates changed again at the exchange and its helped a little bit but still some definite slow downs.

170ms ping to LA through the day, 220 at night.