Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1558 posts

Uber Geek

Trusted

#114963 8-Mar-2013 15:15
Send private message

At least once a month we wake up to no internet, which began happening a few months ago. Standard troubleshooting of check diagnostics, turn the modem off and on again etc, and then wait for it to start working again at some point.  When I finally give up and ring support (Telecom), the phone line is dead. After dialling the number on the landline, get a tone of a rapid sequence of half second beeps.

So, ring up Support on the mobile. As part of the support troubleshooting, he rings the landline the check the line is active or something, and the phone then rings with no problem. Then the modem connects, and I look like a fool :)

It's a happened a good ten times in last six months, normally when waking up in the morning. But instead of ringing support, I just ring our landline with a mobile phone, and the phone line 'wakes up' again.

Anyone else ever experience this sort of issue?

Standard home phone and broadband adsl2+ connection to an urban cabinet

Create new topic
1539 posts

Uber Geek

Trusted

  #776978 8-Mar-2013 16:12
Send private message

Do you have an alarm installed? Even if it isn't monitored they are known to still trying grab the line and "Dial Home", Even something a little as a sky box trying to dial home can disrupt your broadband.


Do you have a master Filter installed? / have had a tech check out your internal wiring as this could be the cause.



29119 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #776998 8-Mar-2013 16:58
Send private message

First thing to check would be an alarm grabber that's getting stuck.

 
 
 
 




1558 posts

Uber Geek

Trusted

  #777136 8-Mar-2013 21:51
Send private message

Thanks.  No sky or no monitored alarm.  Two jackpoints with a line splitter off the first entry into the house, just one phone (panasonic cordless 5Ghz) by the modem.

Fairly average line stats- would be improved with a master filter but can't afford one at the moment:

Upstream
CurrRate(kbps)  989
MaxRate(kbps)  981
NoiseMargin(dB) 13.0
Attenuation(dB) 13.5
Power(dBm)      12.4

Downstream
CurrRate(kbps)  15522
MaxRate(kbps)  18660
NoiseMargin(dB) 12.3
Attenuation(dB)  7.3
Power(dBm)       19.0

1892 posts

Uber Geek


  #777140 8-Mar-2013 22:04
Send private message

Is there an existing alarm that is disabled/not monitored/could be? Even though to you, the alarm you may or may not have is not monitored, it may still be communicating with a security company who is just ignoring it.

...At least that is what I've heard can happen.





Sometimes what you don't get is a blessing in disguise!

109 posts

Master Geek

Subscriber

  #777156 8-Mar-2013 22:34
Send private message

Just had exactly the same problem.  Found it was my Uniden cordless phone base that was causing the problem.  Swapped it to a spare one and no more problems.  I was tipped off when I disconnected the faulty one and connected an old fixed wire one and had no further problems.

Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.