Why would my internet keep turning off?

Forums › New Zealand Broadband › Why would my internet keep turning off?

Meez

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#115035 11-Mar-2013 19:05

It was choppy last week and I phoned the ISP several times. They tried a few things at their end then sent a techie out. Over the weekend it was OK first thing in the morning but got slower and slower. I gave up on it. Today a new aerial has been put on the roof and everything was fine for 30 mins. Now it's gone again.

johnr

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#778165 11-Mar-2013 19:15

Can you please provide more INFO as this does not sound like a xDSL connection

freitasm

BDFL - Memuneh
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#778168 11-Mar-2013 19:31

Aerial? Is this satellite? What ISP? Where are you located?

Seriously we can't even start helping, so little we know about the problem...

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Meez

111 posts

Master Geek

#778173 11-Mar-2013 19:50

Sorry. Typing on phone. Tech came back few minutes ago.

Meez

111 posts

Master Geek

#778174 11-Mar-2013 20:08

Thinair ISP. Palmerston north.

freitasm

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#778177 11-Mar-2013 20:12

How is it working now that the technician is there and a new antenna is installed?

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Meez

111 posts

Master Geek

#778183 11-Mar-2013 20:32

OK, for now it's going well. I have a desktop computer and it's hooked up to an aerial on the roof but for the past month at least it's been choppy and this weekend it gave up. It's funny that it actually goes alright in the morning but not during the day. The tech has given me a new aerial and the signal which was terrible is now strong. However, I've been hearing that they fixed it for a week or so and the next day it's disappeared again so I just have to cross my fingers.

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cyril7

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#778193 11-Mar-2013 20:54

Hi, I presume the "aerial" is infact a client wireless radio (UBNT Nano/Loco etal) in which case normally they are very reliable, so hopefully a replacement should be good to go and not fail, this assumes its not a transmission path issue.

Cyril

Meez

111 posts

Master Geek

#778196 11-Mar-2013 21:00

Not a geek so not used to technical terms. :) I've done what I can by checking everything is plugged in and as I said, it did work ok in the mornings.