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We have for some time now been waiting for ADSL(Anything) to be available to us. As a result we have been paying for exorbitantly high Wireless prices just to keep connected. We have emailed Amy Adams(ITC Minister) talked to chorus techs just about anything you can do we have tried. ISP's just don't want to help, Chorus Support tell us to get stuffed.
We have found out by doing our own legwork that we are 3.0km from a Massey Cabinet MSY/Y which apparently has only 25 Lines coming out to us. We have the cable is coming right up to our border. The neighbours are connected and have no issues getting broadband but as all the lines are provisioned there is no such luck getting connected here.
Recently Chorus installed a new cabinet I don't know the Id but it is on the corner of Nixon Rd and Taupaki Rd and hooked up to Kumeu. It is about 3.7km-4.3km from us which it was advised we should give a try so we did. The Chorus tech came out tried to do the install but had to leave when he found out that the cable went underground and as such he would need to have the build team come out to do the work, as he could not touch anything underground. I was told it would take at most 24 hours to get organised. Left it with him that he would call me when he was going to be on site within 24 hours. 2 days go past with no call. So I ring Orcon(ISP we signed up with). Now told it will be tomorrow so now 3 days ok going to play it cool and not throw a fuss about it. Next day comes and at 1:03 we get an email to say that we could not be connected even though no chorus tech had ever come back out!!!!
At this point I ring Orcon to see where the fault is. Exchange, Cabinet, Line down to our place. They tell me they are going to contact there provisioning team and see where the issue is and from what I can tell they understand what it is I want to know. Left it as they will call me when they find out. Days go by and no phone call so I ring them up to find out that they have been told to suggest mobile broadband which is not what I asked for them to find out. So I tell them again what it is I want to know "ok I will find out for you and give you a call back today". 2 days go by and no call so I ring again today to find that the reply is the same again. This time however the support person was able to get back to me hooray the issue is that the line has Loading Coils on it and therefor is unsuitable to use for broadband what he can't tell me is where the coils are Exchange, Cabinet, Local.
The wiring from my knowledge is that the 2 cables go over the road down to a house in front of ours they have 2-3 phone lines. It then goes from there place to ours and we can have about 2 phone lines but only use one line. The distance from our place to the road is about 500m.
Could it be that the coils are used to multiplex the line so that it can travel over fewer lines to us? If so then could asking our neighbours(Who are also desperate for broadband) to move over to naked DSL would this be a way around the issue? That way we can move at least 4 houses on to Broadband If so how do we get this going? or is it more likely a case of Chorus trying connect us to the exchange(>5Km) rather than the new cabinet?
We are open to alternate options(except mobile broadband) like Wi-Fi to our from a shed right beside the road if the 500m extra is a problem.
We need to know what the issue is as there are options open to us to get this sorted out but no one wants to fix the problem.
So how the heck do we sort out this issue? Why is is so hard to get an answer out of Chorus through the official channels?
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