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Topic # 115518 28-Mar-2013 13:07
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Hopefully someone can help with this. 

We have for some time now been waiting for ADSL(Anything) to be available to us. As a result we have been paying for exorbitantly high Wireless prices just to keep connected. We have emailed Amy Adams(ITC Minister) talked to chorus techs just about anything you can do we have tried. ISP's just don't want to help, Chorus Support tell us to get stuffed.  

We have found out by doing our own legwork that we are 3.0km from a Massey Cabinet MSY/Y which apparently has only 25 Lines coming out to us. We have the cable is coming right up to our border. The neighbours are connected and have no issues getting broadband but as all the lines are provisioned there is no such luck getting connected here. 

Recently Chorus installed a new cabinet I don't know the Id but it is on the corner of Nixon Rd and Taupaki Rd and hooked up to Kumeu. It is about 3.7km-4.3km from us which it was advised we should give a try so we did. The Chorus tech came out tried to do the install but had to leave when he found out that the cable went underground and as such he would need to have the build team come out to do the work, as he could not touch anything underground. I was told it would take at most 24 hours to get organised. Left it with him that he would call me when he was going to be on site within 24 hours. 2 days go past with no call. So I ring Orcon(ISP we signed up with). Now told it will be tomorrow so now 3 days ok going to play it cool and not throw a fuss about it. Next day comes and at 1:03 we get an email to say that we could not be connected even though no chorus tech had ever come back out!!!!

At this point I ring Orcon to see where the fault is. Exchange, Cabinet, Line down to our place. They tell me they are going to contact there provisioning team and see where the issue is and from what I can tell they understand what it is I want to know. Left it as they will call me when they find out. Days go by and no phone call so I ring them up to find out that they have been told to suggest mobile broadband which is not what I asked for them to find out. So I tell them again what it is I want to know "ok I will find out for you and give you a call back today". 2 days go by and no call so I ring again today to find that the reply is the same again. This time however the support person was able to get back to me hooray the issue is that the line has Loading Coils on it and therefor is unsuitable to use for broadband what he can't tell me is where the coils are Exchange, Cabinet, Local.

The wiring from my knowledge is that the 2 cables go over the road down to a house in front of ours they have 2-3 phone lines. It then goes from there place to ours and we can have about 2 phone lines but only use one line. The distance from our place to the road is about 500m.

Could it be that the coils are used to multiplex the line so that it can travel over fewer lines to us? If so then could asking our neighbours(Who are also desperate for broadband) to move over to naked DSL would this be a way around the issue? That way we can move at least 4 houses on to Broadband If so how do we get this going? or is it more likely a case of Chorus trying connect us to the exchange(>5Km) rather than the new cabinet?

We are open to alternate options(except mobile broadband) like Wi-Fi to our from a shed right beside the road if the 500m extra is a problem. 

We need to know what the issue is as there are options open to us to get this sorted out but no one wants to fix the problem.

So how the heck do we sort out this issue? Why is is so hard to get an answer out of Chorus through the official channels?




Geoff E

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  Reply # 788669 28-Mar-2013 14:31
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Do you know your neighbours? If so suggest you share WiFi and pay them for it. I know it doesn't solve your problem, but getting Chorus or a big ISP to do anything sounds near impossible.




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  Reply # 788677 28-Mar-2013 14:41
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Issue is that they are semi permanent so nothing stops the next owner from kicking us off because they want to use it.  On the other side it is not much better as there are no buildings on the site so there is no power.




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  Reply # 788686 28-Mar-2013 14:55
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Loading couls can be removed - but only way to do tgis is get a broadband connect connected then the broadband wont work so otll get refered to faults who will say there are loading coils on it then itll get sent to build -

I would say the issue is this new cabinet the cables dont run past your house?

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  Reply # 788925 28-Mar-2013 19:45
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If you are connected to Massey exchange, then you will not be able to connect to this cabinet.
Flick me a PM with your exact address and I'll see what I can find, I know that area quit well.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 788946 28-Mar-2013 20:32
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Loading coils can be removed, sometimes.

Sometimes the loading coils could be buried and it just isn't worth digging them up to remove them. Quite often only part of the pair range goes through the loading coils so maybe just a simple pair change could take place.


My only other thought is I have never had a good experience with a customer with a tricky line when Orcon was the provider. Telecom are infinitely better at making these happen in these instances.



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  Reply # 788950 28-Mar-2013 20:41
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Out at the moment so will keep it brief.

We are currently hooked up to the Kumeu exchange phone number starts with 412.




Geoff E

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  Reply # 789145 29-Mar-2013 10:51
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Looks like you are right between the two exchanges; in fact your address says Massey exchange, but obviously as above you area actually connected to Kumeu exchange.
The cabinet ID for new cabinet is: KME/F

If there is a loading coil on the line, then this needs to be removed; but as some people have mentioned this is not always that straight forward.

Ask your ISP to have removal of the loading coil investigated. If you don't have any success, get back in touch and I'll try on your behalf through an alternate ISP.

This is an RBI cabinet, partly funded by the government to help people like you get broadband; would be dumb if it doesn't achieve this result.

Cheers
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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  Reply # 789213 29-Mar-2013 12:46
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Thanks for all the help everyone. Have sent of the request to Orcon to remove the coils. Will see where we get and report back.




Geoff E

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  Reply # 789230 29-Mar-2013 13:20
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Just a bit of background info for you on what these loading coil things are and why they are on the cable in the first place.

Short version - mathmatical theory and other tech stuff left out.

- To make a phone line appear to have the same effect on voice frequencies (speech) if you are 200m or say 10km from the exchange equipment, then loading coils are added to the cable pairs (at calculated distances) from the exchange out to the end - the number of coils, their size/effect are dependent on the number of circuits that need to be 'loaded' and their 'End' location.

Loading coils have a detrimental effect on higher than voice freq. therefore distrub DSL freq. and are a block to DSL on a 'loaded' phone line.

Depending on the number of coils required and the size of the cable they are fit on to, they may be installed above ground in Pillars or joined into the cable below ground - in buried joints

They arent installed on the cable once but in many locations along the cables length

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  Reply # 789799 31-Mar-2013 00:11
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I can link you upto ours via 5ghz depending on where you have the line of sight? Can you see scenic drive? If you dont mind pm'ing your address I could see if i could bounce a wifi link your way. i know the area quite well. Ive got a wifi link im currently bouncing around the place to various friends and family and feeding it with UFB

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