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111 posts

Master Geek


#115862 9-Apr-2013 16:47
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A while ago I had some files downloaded from Colmar Brunton which meant I could only listen to music when I plugged in their headset.  I've finished with them today and they deleted their files.  I asked them to fix the music for me so I could hear it through the speakers again, but as of right now there is no sound coming through at all.  The music is playing, but I can't hear it.  It won't work with headphones or on the speakers.  I've had an IT man looking at it remotely and now he's telling me he doesn't know how to fix it. An hour ago when I went into Youtube, I could hear the music playing.  Now it's quiet.  Please help?

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4763 posts

Uber Geek


  #795735 9-Apr-2013 17:04
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What type of Computer do you have, sound hardware, OS etc, 

What did this software from Colmar Brunton do?, what was special about their headset that was special?

I also think this is in the wrong category, could a mod move it somewhere more appropriate?



111 posts

Master Geek


  #795737 9-Apr-2013 17:05
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I've run a windows audio fix and it says audio playback device is unplugged. I've checked everything and it's all plugged in.

 
 
 
 




111 posts

Master Geek


  #795740 9-Apr-2013 17:08
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Windows Vista HP. The software was under a new user and had a lot of different files like payroll, online phones etc. They've checked my soundcard and it's up to date and working properly.



111 posts

Master Geek


  #795741 9-Apr-2013 17:09
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My headset plugs into the speakers on my desktop. Theirs had to be plugged in at the back of the computer.

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Uber Geek

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  #795742 9-Apr-2013 17:14
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Look on the back of your computer.

Your speakers should have a 3.5mm jack (headphone plug).

They should be plugged into the Speaker-Out port on the back of your computer (probably Green).

Your default audio device should be the sound card in your computer (it is possible the colmar one installed another audio device). If you have a speaker icon in your system tray (by the clock, bottom right of screen), right click on it and click on playback devices. Let us know what is says there.



111 posts

Master Geek


  #795751 9-Apr-2013 17:38
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These speakers have a plug that goes into one of the speakers on the desktop and then goes to a plug in the wall.

I did a system restore which means I've got the colmar stuff back on the computer but the sound is back, no more audio device unplugged messages. I just can't hear anything without the headphones.  

370 posts

Ultimate Geek


  #795754 9-Apr-2013 17:48
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Meez: These speakers have a plug that goes into one of the speakers on the desktop and then goes to a plug in the wall.

I did a system restore which means I've got the colmar stuff back on the computer but the sound is back, no more audio device unplugged messages. I just can't hear anything without the headphones.  


I suspect the software in outputting to the wrong device




mxpress

 
 
 
 




111 posts

Master Geek


#795760 9-Apr-2013 17:59
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And it's fixed!  They did something and everything is working again.  

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