Modem Help

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CommanderOne

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#11620 2-Feb-2007 15:08

Hey,

I recently purchased a new Siemens SpeedStream 6500 wireless modem with my new broadband connection, and I am having some problems setting it up. I have done everything that the instructions said, but I still can not connect to the thing through my laptop. The computer sees the modem and connection, but if I have any sort of security enabled it wont connect to it, but if i disable all the security it works fine, but thats not what I want.

Also, the booklet didn't come with any instructions about setting up the broadband connection itself, just the modem. How do i put all my information about the connection, like username, password etc?

Thanks in advance.

cyril7

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#59607 2-Feb-2007 16:40

This document here may help. I presume you have loaded keys into both the laptop and the router for the WPK or WEP security to work. I personally dont use either encrypted security as it slows the link with the several devices I have here. I live in a pretty quite area (wifi wise) and are not to concerned with folk sniffing at my traffic, however I do use mac address control to stop anyone stealing my DSL access, this way there is no overhead of encryption.

Cyril

CommanderOne

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#59609 2-Feb-2007 16:48

Hey thanks, Ill have a look to see if I can find anything.

Maybe thats the way to go for me, because it is becoming a big pain to do this, all I want to do is log into my broadband, lol

Edit:
Hey, taking off all the encryption worked and will now allow me to connect to the device, but I can't connect to my broadband. I only signed up on Wednesday, would it be that they have not activated my account yet or am I doing something wrong?

Thanks.

cyril7

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#59720 4-Feb-2007 07:51

On the front panel are several leds, ones to watch are the DSL and Internet LEDS. The DSL led tells that the modem has connected at at physical level to the DSLAM, ie is synced up and connected to your local exchange, this is the first to get going, if not going then either you have a filter in the way or the line is not correct, or they have not connected your line to the DSLAM on the MDF (distribution frame) at your local exchange yet. This led may also not light if you have the incorrect parameters loaded ie PPPoA,VPI=0, VCI=100, Encapsulation =VC/Mux.

Once the DSL led is going then you next need the Internet led to light, if this does not light then it implies your username/password is not correct, or once again the last parameters mentioned above.

As you said, its quite possible that you have not been connected yet, also have you got the wiring and filters setup correctly.

Cyril

CommanderOne

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#59727 4-Feb-2007 14:03

cyril7: On the front panel are several leds, ones to watch are the DSL and Internet LEDS. The DSL led tells that the modem has connected at at physical level to the DSLAM, ie is synced up and connected to your local exchange, this is the first to get going, if not going then either you have a filter in the way or the line is not correct, or they have not connected your line to the DSLAM on the MDF (distribution frame) at your local exchange yet. This led may also not light if you have the incorrect parameters loaded ie PPPoA,VPI=0, VCI=100, Encapsulation =VC/Mux.

Once the DSL led is going then you next need the Internet led to light, if this does not light then it implies your username/password is not correct, or once again the last parameters mentioned above.

As you said, its quite possible that you have not been connected yet, also have you got the wiring and filters setup correctly.

Cyril

Hey,

The DSL LED light is showing, as is the wireless one, which I guess means I am hoocked into the local exchange, and into the modem, but the problem I am having is getting my user to login to the net through the modem. I typed my username/p/w into the boxes it asked, and then I clicked connect (this was within the wireless modem setup), but it never connects etc, I tried to make an account on my computer with the username etc, but I get the same result.

cyril7

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#59812 5-Feb-2007 17:57

At this point call your ISP and get them to talk you through the last stage, at this point they should see you attempt to login, and tell you what detail is out of place. Could also be that Telecom have strapped you line to the DSLAM, but your ISP has not setup your account.

Cyril

CommanderOne

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#59826 5-Feb-2007 22:02

Thanks heaps.

I seemed over the last few days to have done more halm then good to my new modem, and i now can not even get into it, so it looks like I will have to call out a tech to come and fix it for me. Hopefully I can get someone from in town and not pay the 200 dollar charges that orcon wanted to send someone out to help me, but it may come to that.

Thanks for your help though.