We have recently moved into a new house in Addison, which is a fibre subdivision in South Auckland. My install date was scheduled for last Monday, and a techie from Visionstream came out 1st thing in the morning, had one look and said there's not enough cable to go upto my house. He went away promptly , telling me that he would organise for one of the build team to come and put in the correct length of cable, "hopefully by Wednesday". That was the last I ever heard or saw of him. I have yet to know when / if we will be connected, inspite of days of follow ups with Worldxchange, who are the "service providers" (an oxymoron if there ever was one). The buck is currently being passed to Chorus , who are not in a position to advise an updated installation date. Meanwhile, we struggle along without phone or internet access for oved a week, with no end to the nightmare in sight.