What ping can you expect from a Telecom 30/10 plan?

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PJ48

295 posts

Ultimate Geek

#116571 2-May-2013 22:36

I have recently hooked up to UFB in Nelson with a Telecom 30/10 UFB Plan. I was somewhat surprised at the apparently slow pings I was getting, and Telecom got me to do some ping tests and Traceroute tests and said they would get Chorus to look into it. All the testing was done over Ethernet ( not wireless) , and at the time I did the testing on the Telecom speedtest site I was getting a ping between 44 and 55 ms. I am still waiting to hear back from Telecom but in the meantime I note they have changed the appearance of their speedtest site, and I now get a ping of 20-22 ms. Speed seems OK at around 25/9.

Is that about as good as it gets? I assume I must be connecting to somewhere in the North Island but I had thought the ping might be < 10 ms within NZ?

ChrisNZL

309 posts

Ultimate Geek

#810537 2-May-2013 22:58

What sort of pings are you getting elsewhere?

I have UFB with Snap; here are some averaged pings I get:

trademe.co.nz: 3ms
nzherald.co.nz: 4ms
stuff.co.nz: 11ms
google.co.nz: 27ms
geekzone.co.nz: 28ms

The http://speedtest.telecom.co.nz/ page says 13ms for me.

PJ48

295 posts

Ultimate Geek

#810617 3-May-2013 08:39

My averaged pings are as follows

trademe.co.nz 21 ms
nzherald.co.nz 21 ms
stuff.co.nz 32 ms
Google.co.nz 45 ms
geekzone.co.nz 44 ms

So clearly substantially slower latency than what you are getting on Snap.

I wondered if the 30/10 plans somehow had poorer latency than the 100/50 plans, or if there is some other issue in the background. It is interesting that if I use www.speedtest.net to check my speed and latency rather than the official Telecom speedtest the website thinks I am originating in Napier when in fact I am in Nelson. ( When I was using ADSL through Telecom the same website always "knew" that I was originating in Nelson.) I have no idea what that means, other than adding to my suspicions that somehow the Telecom connection is somehow not configured to deliver the lowest latency possible over UFB.

linw

2849 posts

Uber Geek

#810626 3-May-2013 09:23

I'm on Orcon 30/10

trademe 13ms
nzherald 13ms
stuff 23ms
google 57ms
geekzone 57ms

tcom speedtest 13ms

Nate001

645 posts

Ultimate Geek

#810669 3-May-2013 10:39

PJ48: My averaged pings are as follows

trademe.co.nz 21 ms
nzherald.co.nz 21 ms
stuff.co.nz 32 ms
Google.co.nz 45 ms
geekzone.co.nz 44 ms

I'm on telecom ADSL in nelson and am roughly getting similar pings, and some faster too.

trademe.co.nz 21 ms
nzherald.co.nz 38 ms
stuff.co.nz 22 ms
google.co.nz 33 ms
geekzone.co.nz 57 ms

ChrisNZL

309 posts

Ultimate Geek

#810693 3-May-2013 11:12

The 30/10 and 100/50 plans should only differ in maximum download and upload speeds, not ping.

I'd keep hassling Telecom about the pings if I were you!

PJ48

295 posts

Ultimate Geek

#812310 6-May-2013 21:15

Well....looks like I have struck a dead end, as Telecom now inform me that the latency on UFB will not be that much different from ADSL2, which is weird because I thought UFB was meant to have much better latency!

See below for Telecom response...

Thank you for contacting Telecom.

Apologies that you were not contacted with the outcome. Chorus have investigated and were not able to find any fault with the connection.

It sounds as though the problem with the cabinet that the Chorus technicians originally mentioned was unrelated as there are currently no known issues with that cabinet.

The speeds and latency shown from the testing you completed are within the normal ranges for a fibre connection.

The main advantage of fibre over traditional adsl is the maximum attainable speeds and the reliability/consistency of the connection. The latency will not be that different from a traditional adsl connection because latency depends on many factors throughout the entire path from your home to the wider internet, rather than just the line from your home to the local exchange which is where the fibre plays its part.

mercutio

1392 posts

Uber Geek

#812742 7-May-2013 12:47

PJ48: Well....looks like I have struck a dead end, as Telecom now inform me that the latency on UFB will not be that much different from ADSL2, which is weird because I thought UFB was meant to have much better latency!

See below for Telecom response...

Thank you for contacting Telecom.

Apologies that you were not contacted with the outcome. Chorus have investigated and were not able to find any fault with the connection.

It sounds as though the problem with the cabinet that the Chorus technicians originally mentioned was unrelated as there are currently no known issues with that cabinet.

The speeds and latency shown from the testing you completed are within the normal ranges for a fibre connection.

The main advantage of fibre over traditional adsl is the maximum attainable speeds and the reliability/consistency of the connection. The latency will not be that different from a traditional adsl connection because latency depends on many factors throughout the entire path from your home to the wider internet, rather than just the line from your home to the local exchange which is where the fibre plays its part.

it maybe that telecom are routing nelson via christchurch, .. you'd be better advised to ask people on other isp's in nelson, rather than other isp's in general. generally speaking, from nelson you'd be expecting better pings to wellington than christchurch, so that's another thing you can check.

there's also a bit of variation in nationwide pings depending on what backhaul is being used. you've probably actually got about average performance for christchurch and great performance for dunedin.

google and geekzone aren't hosted in nz, so you have to add about 24 msec to get to sydney from auckland. which looks to be about what difference people are getting. stuff is in wellington, trademe hops between auckland/wellington.

nzherald hops between being host in tcl, orcon, and datacom.

so you may want to try an auckland site to test. maybe speedtest2.telecom.co.nz