Anyone else have an outage around 10:10am 10th May Friday?

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Forums › New Zealand Broadband › Anyone else have an outage around 10:10am 10th May Friday?

surfisup1000

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#116794 10-May-2013 10:19

My snap internet went down just after 10am today -- i was still synced to the vdsl just fine.

But my VOIP phone was working OK .

I just find it strange, how my phone was working but my internet was down.

Resetting the broadband connection fixed it - i was just wondering if this was just me - maybe the fritzbox crashed.

freitasm

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#815056 10-May-2013 10:22

Something happened around that time with my Vodafone cable service as well... And on Geekzone servers in AKL.

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freitasm

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#815061 10-May-2013 10:27

Moved this to NZ Broadband as it seems it affected other ISPs as well.

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freitasm

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#815062 10-May-2013 10:28

It's also affecting NOW (Hawkes Bay).

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freitasm

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#815064 10-May-2013 10:29

Also FX Network, Voyager, Kordia, Orcon and Actrix via Citylink Fibre.

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dan

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#815068 10-May-2013 10:33

surfisup1000: My snap internet went down just after 10am today -- i was still synced to the vdsl just fine.

But my VOIP phone was working OK .

I just find it strange, how my phone was working but my internet was down.

exactly the same thing happened here, no loss of vdsl sync or ppp, a few ppl mentioned it on twitter to @snapinternet too, but no reply yet

dm2000

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#815069 10-May-2013 10:36

Affected us here on Vodafone Cable. VOIP was still working fine.
At one stage, couldn't access any international sites.

noc

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#815072 10-May-2013 10:37

Whatever it was, it is apparently still affecting international traffic, but I haven't heard much else so far.

clinty

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#815073 10-May-2013 10:39

Was down on a Snap fibre -> KAREN connection, mostly international sites. Seems to be stable now. Although Logmein not working for me

Backbone issue?

nickb800

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#815085 10-May-2013 10:56

Experienced here at Canterbury Uni, I think Snap is the ISP

freitasm

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#815090 10-May-2013 11:02

It seems something with upstream provider Reach.

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RalphFromSnap

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#815091 10-May-2013 11:02

Hi All,

Update here - should be back to normal, we will update the status page as we find out more info.

http://www.snap.net.nz/support/network-status/115/en/international-traffic-impact-1009am-10th-may-2013.html

Thanks
TheRalph

[Moderator edit (MF): adding the text below]

"From 10:09am Snap customers may have noticed impacted performance across the Asia-Pacific region. This was due to a failure of an international feed. Our network automatically switched to backup paths."

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

noc

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#815098 10-May-2013 11:09

Thanks for the update, Ralph!

Bowering

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#815099 10-May-2013 11:11

Hi all.

One of the international link providers that we and some other ISPs use lost connectivity this morning. Traffic was moved to other international links, however customers may still experience some slowness when using international websites or other Internet traffic. The provider is aware of the issue and is working to restore the link. We apologise for any inconvenience.

Gary

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#815105 10-May-2013 11:13

Thanks for the update Gary!

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