Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


40 posts


#11716 7-Feb-2007 20:53
Send private message

Just wondering has anybody here been charged the $90 fee that Xtra say they charge you for cancelling your service before the end of the 12 month contract period?

Reason is I cancelled 3 weeks ago but they haven't applied this fee to my phone bill (yet!)

Just got my new phone bill and they have actually refunded 3 weeks of broadband charges to me.

Maybe its just wishful thinking on my part and I'll be hit with the 90 bucks next month?

Create new topic
331 posts

Ultimate Geek

#60087 8-Feb-2007 08:24
Send private message

Hi, I just cancelled our second line and associated xtra broadband well within the twelve month period (our homestay left). There was no mention of charging us even when I asked specifically on the phone. Maybe the increased competition is making them go easy on enforcing this? Alternatively, maybe it's because I am keeping our other broadband connection with xtra?

I am not sure if the charge will apear in future months either.

14 posts


  #60089 8-Feb-2007 08:45
Send private message

They will keep charging you for ADSL if your phone is disconnected (even if you are past the 12 months)


5 posts

Wannabe Geek

#60137 8-Feb-2007 14:00
Send private message

Contracts were only introduced a few months back (albeit from customer abuse) so if you signed up then, there is no disconnection fee, if you didnt expect another one real soon

The payment refunded is because you always pay in advance so your getting back what is yours.

No offence but i get the distinct impression that the majority of those complaining about Telecom arent doing their homework before signing up to the service. I've been with telecom for ages and providing you know what your doing (like you should with any provider of any kind of service) most problems wouldnt occur.

12 posts


  #60330 10-Feb-2007 11:58
Send private message

there was a fault with the icms system they use and when provisioning, the 12 month contract code was not working so a whole heap of customers got no contract BB, this has been fixed now so maybe you were one of the lucky 1500.

Create new topic

News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41

Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55

NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05

Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.