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40 posts

Geek


Topic # 11716 7-Feb-2007 20:53
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Just wondering has anybody here been charged the $90 fee that Xtra say they charge you for cancelling your service before the end of the 12 month contract period?

Reason is I cancelled 3 weeks ago but they haven't applied this fee to my phone bill (yet!)

Just got my new phone bill and they have actually refunded 3 weeks of broadband charges to me.

Maybe its just wishful thinking on my part and I'll be hit with the 90 bucks next month?

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327 posts

Ultimate Geek
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Reply # 60087 8-Feb-2007 08:24
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Hi, I just cancelled our second line and associated xtra broadband well within the twelve month period (our homestay left). There was no mention of charging us even when I asked specifically on the phone. Maybe the increased competition is making them go easy on enforcing this? Alternatively, maybe it's because I am keeping our other broadband connection with xtra?

I am not sure if the charge will apear in future months either.

14 posts

Geek


  Reply # 60089 8-Feb-2007 08:45
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They will keep charging you for ADSL if your phone is disconnected (even if you are past the 12 months)

5 posts

Wannabe Geek


Reply # 60137 8-Feb-2007 14:00
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Contracts were only introduced a few months back (albeit from customer abuse) so if you signed up then, there is no disconnection fee, if you didnt expect another one real soon

The payment refunded is because you always pay in advance so your getting back what is yours.

No offence but i get the distinct impression that the majority of those complaining about Telecom arent doing their homework before signing up to the service. I've been with telecom for ages and providing you know what your doing (like you should with any provider of any kind of service) most problems wouldnt occur.


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Geek


  Reply # 60330 10-Feb-2007 11:58
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there was a fault with the icms system they use and when provisioning, the 12 month contract code was not working so a whole heap of customers got no contract BB, this has been fixed now so maybe you were one of the lucky 1500.

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