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Forums › New Zealand Broadband › Woosh Wellington & DSL


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Topic # 12221 5-Mar-2007 21:09
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We have 2x connections to Woosh from home. A wireless link and DSL. DSL wont get PPP and wireless is not working (connected by no connectivity to the cloud).

Been on hold to woosh now for over 40 mins, which was hard enought to get through - kept getting "That person is not available [disconnect]" when calling their 0800 number.

No site announcement and nothing on their IVR network status. OK now 43 mins later "I'm sorry, no one is available to take your call [disconnect]"

Anyone else having this prob? (I'm at work on net now)




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Awesome
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  Reply # 62929 6-Mar-2007 09:20
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All fixed this morning. Shame on you Woosh, nothing to indicate there was a problem on your website or IVR still.

43 mins on hold and then being hung up on strongly suggest that I was not the only one having an issue last night




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  Reply # 62958 6-Mar-2007 13:14
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I am growing dissatisfied with my Woosh adsl connection....
Not because of dissconnections, but becuase the speed and qos seems to be deteriorating...
I'm not just talking download speeds, but general internet browsing, comparable to dialup....
I fear with the 'fixing' of Telecoms go large problems, this has had a flow-on effect to simular plans provided by other suppliers through Telecom.

Ive made 1 complaint with no reply...
If my service does not improve or I dont get an answer soon, I will look at taking the same line of recourse as those who took to Telecom over thier Go Large plan quality/speeds.




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Reply # 62981 6-Mar-2007 15:35
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I have the same problem... several times this week, in Christchurch. I'm moving my DSL to other ISPs but don't know which one yet.




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