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30 posts

Geek


Topic # 12502 20-Mar-2007 16:33
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Hi all,

I signed up with Xnet in January after the disaster that was GoLarge. Since then I have had impeccable performance until last week, when I started to get incredibly low speeds and high pings (300kbps/750ms to Sydney) at varying times of the day (peak and off peak).

I called Xnet, they said everything checks out on their end, so they blamed it on Telecom and more specifically the exchange. They also informed me that there are exchange upgrades going on everywhere, so it would most likely be that, and that I should wait 2 weeks until all upgrades are complete.

I find this unacceptable, so I called Telecom directly to ask about my exchange, and they couldn't tell me anything because i'm not an Xtra customer.

I was wondering if anyone knows any other places to call, or any other solutions/similar problems?

FYI: All technical specs on my Modem (SNR, Attenuation) all check out, and i have got a capacity of 6800/800 kbps.
I am in Christchurch, Avonhead Exchange.

After typing this post, I did a speedtest.net test to NZDSL:


Thanks for any help!

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Uber Geek
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WorldxChange

  Reply # 64444 20-Mar-2007 18:19
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I can confirm that yes a major Telecom upgrades are going at on present which I'm afraid we have no control over , and which most likely is causing issues I can't confirm this yet but the coincidences do point to it, if you PM me your details I will chase up and see if I can get some more details from my support guys




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Master Geek


  Reply # 64498 21-Mar-2007 09:26
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So are these "major" telecom upgrades only in christchurch?
I have had the same issue here in Auckland.  Telecom wouldn't help me and xnet says everything on there end is fine.

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Ultimate Geek
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  Reply # 64764 22-Mar-2007 21:29
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Hi,

Check your speed on another site, preferably your own ISP if they have a speed tester. 

If you do a traceroute on nzdsl.co.nz (the host of speednet) you will be surprised where speedtest.net traffic goes.  It changed recently also.

There has been upgrades in Christchurch, in fact one yesterday morning 0130, take a look on our site for upcoming upgrades.  They have almost completed all upgrades which will be a relief.



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