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Topic # 126925 24-Jul-2013 08:29
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Hi everyone,

As many others out there. I have had ENDLESS tickets logged with ORCON for poor ADSL2+ performance. 7mbs or so and since 22 July, 5 mbs. It is at the point of infuriating me as the only explanation you always get is: " Sorry, too far from exchange" or " sorry, lines in your house is farked" and on and on and on.

I decided last night to find my termination box and to see what the issue is there....

Holy S$#@. Is this the quality of work to be expected from chorus? It looks like someone ate a crapload of cables and shat it out. The cables aren't even in the termination box, there is nothing in there. Everything is just hanging loose like these homeboys with their pants hanging below their asses.

I started isolating cables, identified the main telecom cable, grabbed a pair of scissors (Don't have much tools) and started clipping off telephone jacks that I don't want. I clipped of about 4 telephone jacks and nothing.... NADDA.... No connection improvement. Still on 5 mbs.

I then noticed an alien cable, a black alien cable that I could not identify in one of my telephone jacks. (Opened all of them, about 2 left that are still connected). This black alien cable seems to be running towards my neighbours house, piggybacking of my white non-alien telecom cable. I cannot be sure, but I sure as hell have no black alien cables in any of my jacks. Is this the norm? I though everyone had their own cable from the road? How does this operate. Makes perfect sense that I have half a connection seeing that my neighbour has the other half.

Just back on distance from exchange etc. I am 1.7 km's from the exchange, now although this sounds far, it is not that far. At this distance line noise should be 24 dB (Taken on the worst gauge of cable that can install as far as I know) which should give you about 14-19mbs sync on that distance.

So, I SHOULD be getting way more than the current 5mbs. Even in this situation, would I be liable for costs to fix this in-house mess up? If so, I'm afraid bugger my neighbour, I'm going to sever the black alien's head.

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  Reply # 864801 24-Jul-2013 08:32
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Interesting read and full of emotion and interesting words to describe things but approx where are you located?

Have you got a photo of the wiring?


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  Reply # 864806 24-Jul-2013 08:37
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some more info would be useful

What equipment eg Modem/Router?
Are you in a stand alone house, duplex, Apartment ?
Are you referring to the Grey Telecom plinth or the entry point to your home?
Do you have a monitored alarm?
Do you have filters on all devices or a master splitter?

Posting modem stats would also be a good starter as well




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


Meow
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  Reply # 864807 24-Jul-2013 08:40
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  Reply # 864814 24-Jul-2013 08:48
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Hi, you sure that "black alien cable" is infact just your leadin.

Cyril



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  Reply # 864815 24-Jul-2013 08:48
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KiwiNZ: some more info would be useful

What equipment eg Modem/Router?
Are you in a stand alone house, duplex, Apartment ?
Are you referring to the Grey Telecom plinth or the entry point to your home?
Do you have a monitored alarm?
Do you have filters on all devices or a master splitter?

Posting modem stats would also be a good starter as well


Yup, some more info. Don't have a photo of the wiring, but it looked pretty awful.

As with above.

Equipment: Orcon Genius
House: Duplex I believe? Two of the same attached at the garage where the alien cable lives.
hmmmm, the grey plinth is telecom? hmmmmmmmmm. Nope, I am referring to the demarcation point in my house where the cables should live, but they are just hanging loose around it.
Alarm?: My landlord says we have no alarm, although we have an alarm sign on the garage, it must be there for idiotic intruders. Alarm was the first thing I thought off, and I guess the black alien cable can either go to my neighbour, or to an alarm box, but I have checked anywhere and everywhere in the house, and there is no alarm box to be found anywhere. Also no sky (Doing mainly streaming from internet for TV, reason being I am so unhappy)
I don't have any other devices plugged into any jack so no, don't have any filters. I also don't have a master splitter no. Was thinking that even without a master splitter, disconnecting jacks should improve sync, albiet with a few kbs. It aint happening though, so my guess is that putting master splitter in won't do anything at all. It must be the black alien cable.


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  Reply # 864818 24-Jul-2013 08:50
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Unfortunately what you've described is pretty much meaningless without pictures.

I'd pick the black cable is your leadin from the street.






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  Reply # 864819 24-Jul-2013 08:51
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cyril7: Hi, you sure that "black alien cable" is infact just your leadin.

Cyril


I don't think so, amongst all the cables in there, there is one white one that says on it "Telecom ADSL 2 tier blah blah". I would imagine the law of probability would state that that would be the telecom cable coming in from the road. I have taken that as the probable scenario when I started clipping off cables as well, and my dsl is still up and running.

EDIT: Also, the person that linked all the cables up, wrapped a crapload of wire around that white telecom cable, marking it I assume.


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  Reply # 864823 24-Jul-2013 08:53
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tgzerozone:
KiwiNZ: some more info would be useful

What equipment eg Modem/Router?
Are you in a stand alone house, duplex, Apartment ?
Are you referring to the Grey Telecom plinth or the entry point to your home?
Do you have a monitored alarm?
Do you have filters on all devices or a master splitter?

Posting modem stats would also be a good starter as well


Yup, some more info. Don't have a photo of the wiring, but it looked pretty awful.

As with above.

Equipment: Orcon Genius
House: Duplex I believe? Two of the same attached at the garage where the alien cable lives.
hmmmm, the grey plinth is telecom? hmmmmmmmmm. Nope, I am referring to the demarcation point in my house where the cables should live, but they are just hanging loose around it.
Alarm?: My landlord says we have no alarm, although we have an alarm sign on the garage, it must be there for idiotic intruders. Alarm was the first thing I thought off, and I guess the black alien cable can either go to my neighbour, or to an alarm box, but I have checked anywhere and everywhere in the house, and there is no alarm box to be found anywhere. Also no sky (Doing mainly streaming from internet for TV, reason being I am so unhappy)
I don't have any other devices plugged into any jack so no, don't have any filters. I also don't have a master splitter no. Was thinking that even without a master splitter, disconnecting jacks should improve sync, albiet with a few kbs. It aint happening though, so my guess is that putting master splitter in won't do anything at all. It must be the black alien cable.



Randomly just cutting wires with scissors without tracing and disconnecting properly to ensure circuits are complete and no noise is created is a very bad way to do things. Also you mention you have a landlord, the wires are not yours you are damaging the property and putting  your bond etc at risk.  




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 




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  Reply # 864825 24-Jul-2013 08:54
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sbiddle: Unfortunately what you've described is pretty much meaningless without pictures.

I'd pick the black cable is your leadin from the street.



I don't think so, as said above. The black cable goes in the direction of the neighbours house (oposite direction as the street), and as said above, the only cable with telecom markings and adsl markings on it between all of them seems to be the lead-in.

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  Reply # 864826 24-Jul-2013 08:55
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Telecom dont have a cable labled as you describe, but their standard (and only standard) leadin is black polyethylene sheathed cable, Internal cable is typically white or grey PVC sheathed.

So where in this mess is the Chorus pillar (grey mushroom), also its possible that the leadin has both your and your neighbours line on it, but as seperate pairs, this would not be normal, but not cause any technical/performance issues.

Cyril

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  Reply # 864827 24-Jul-2013 08:55
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Just cut them all and connect your modem direct to the lead in cable. You will need a few more tools to do taht though, where are you located?




Hmmmm




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  Reply # 864831 24-Jul-2013 08:58
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Randomly just cutting wires with scissors without tracing and disconnecting properly to ensure circuits are complete and no noise is created is a very bad way to do things. Also you mention you have a landlord, the wires are not yours you are damaging the property and putting  your bond etc at risk.  


I realize yes. I did however not randomly cut wires kiwinz. I wouldn't say they are damaged, they can be reconnected if required. I will happily give up $200 of my bond when I move out to have someone reconnect them if they require. At this point, I want my internet working. I have two choices, move house, or fix it.

I though that the lines I clipped migh still be picking up noice now, what would be a good way to isolate the noise.



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  Reply # 864832 24-Jul-2013 09:01
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cyril7: Telecom dont have a cable labled as you describe, but their standard (and only standard) leadin is black polyethylene sheathed cable, Internal cable is typically white or grey PVC sheathed.

So where in this mess is the Chorus pillar (grey mushroom), also its possible that the leadin has both your and your neighbours line on it, but as seperate pairs, this would not be normal, but not cause any technical/performance issues.

Cyril


Interesting. It might then be the telecom cable. Strange that it is coming from the neighbours house then. It is also in such a weird place the you can't really reach the cable. Must've been a b$#^ to connect.

The mess is not in the chorus pillar. It is under my house, right on top/outisde of the demarcation point. (The little white square box with "Telecom" written on it)



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  Reply # 864833 24-Jul-2013 09:02
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cisconz: Just cut them all and connect your modem direct to the lead in cable. You will need a few more tools to do taht though, where are you located?


Located in Torbay CiscoNz



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  Reply # 864835 24-Jul-2013 09:05
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cisconz: Just cut them all and connect your modem direct to the lead in cable. You will need a few more tools to do taht though, where are you located?


Have to be 100% sure which is the lead-in then, after some comments on here, I am no longer 100% that the one I think is the lead-in


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