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Topic # 129145 5-Sep-2013 09:51
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Hi, no fibre for me for at least two years so I thought I would upgrade to VDSL. Close to the cabinet with new wiring in the house should result in a decent upgrade.

Currently with Telecom, been happy with the performance of ADSL 2. Nice safe bet.

But then I looked at Snap so I contacted them and asked a couple of deal breaker questions such as;
any deal up coming on the upgraded Fritz box and Friz Fon as a pacakage
can payments for them be split over the two years of the contract.

Got a response, a firm no. Which is fine, but not really a good way to engage a potential new customer.

So I suppose the decision needs to be made on quality of service and quality of customer service.

What are peoples preferences?
Cheers
AB




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  Reply # 890170 5-Sep-2013 10:43
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Both are good choices, imo. Snap have been getting better average performance lately (in the broadband reports etc), but I've not had any problems with Telecom's speed personally. I couldn't genuinely say either is better than the other. Which one's packages offer a better deal for your particular requirements is probably the best answer - either way you're going to get the upper tiers of performance & service.




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  Reply # 890191 5-Sep-2013 11:00
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Both Telecom and Snap have some of the best customer service and best performance around. To me they are much of a muchness. I personally am with Snap which I changed to long before Telecom offered VDSL simply because I didn't want a phone line and they had the best deal at the time. Plus the unlimited nights are excellent for mass file transfers over the net (mainly rsync'ing with my seedbox overseas).

 
 
 
 


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  Reply # 890196 5-Sep-2013 11:07
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Haven't tried Telecom VDSL, but was very happy with Snap VDSL before we moved to UFB

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  Reply # 890257 5-Sep-2013 12:27
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Very happy snap VDSL customer here.

Both are very good performance wise I'd say.

My semi-recent experience with both helpdesks is that snap's customer service\helpdesk is better. I hear that lately wait times aren't so great for the helpdesk at snap though.

I prefer VOIP for phone, and choosing my own voip provider, so snap's naked VDSL is a natural fit.

The real clincher for me though is snap's data plans, especially the zero-rated downloads from 1-7am if you get one of their data packs.

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  Reply # 890272 5-Sep-2013 12:45
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Snap VDSL here. And two mates on telecom ADSL are currently looking at moving over to Snap VDSL for the good value as well.

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  Reply # 890273 5-Sep-2013 12:45
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go with snap, the speeds on Telecom VDSL are not up to par at this time.




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  Reply # 890281 5-Sep-2013 13:06
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l43a2: go with snap, the speeds on Telecom VDSL are not up to par at this time.


Yep, needs more speed :P







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  Reply # 890283 5-Sep-2013 13:07
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Happy Telecom Camper here - I'm only at 22Mb down though.

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  Reply # 890302 5-Sep-2013 13:27
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I've been with both. 

Peoples preferences vary depending on their requirements which you haven't described. 

From a maintenance perspective, Chorus owns the copper now, so there is no difference. If you have line problems, Chorus fixes it regardless of ISP. 

If you have any installation issues, Telecom will likely resolve your problem more quickly but this is a one-off thing.

From a customer services view , Telecom make you talk to a foreigner before you can get the really hard questions asked.  Snap make you wait up to 1/2 hour to answer the call. 

You don't say how much data you use/would like to use. 

If you don't use much data, there is not so much difference between Telecom and Snap.

If you like to use a bit of data, you are best of with snap as they allow unmetered usage between 1.15am and 6.45am (if you buy a data add-on pack) . 

Pricing is fairly similar I think. 



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  Reply # 890367 5-Sep-2013 15:08
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It comes down to personal preference. Personally, I like Telecom since I've always got great service from them. Snap are good but I've had a bad experience with them in the past trying to solve something that should have taken 24 hours, not 4 months to solve. Telecom have been in the game forever so you won't get a massive bill from them and if you do then most likely you know what it's for, also they very rarely have any billing errors or speed drops, their broadband helpdesk is also very helpful but expect the first person to go through the standard troubleshooting steps and transfer you on (this is actually a very good step to iron out the people who simply need a modem reboot) and the guys running their Facebook, Twitter and the Telecom Geekzoners are very helpful.

I maybe slightly bias having worked for them before, but as a customer my experience has been a very positive one. Also 12 month contract versus a 24 month is better for me since I'm in a flatting situation.




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  Reply # 890454 5-Sep-2013 17:11
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Very happy Snap VDSL customer (at work).  Contractors next door dug up the phone cables to the small complex I'm in, and Snap got onto Chorus PDQ for me.  Problem resolved within 3 hours.  I was blown away.

Thank you Snap.
Thank you Chorus.




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  Reply # 890462 5-Sep-2013 17:43
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l43a2: go with snap, the speeds on Telecom VDSL are not up to par at this time.


Telecom probably has more capacity it in it's network than all the small ISPs combined. You need to qualify your post with actual evidence.



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  Reply # 890648 5-Sep-2013 21:34
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Cool, thank you for your comments. It appears as thought there is not much to choose between them, just down to preference.

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  Reply # 890750 6-Sep-2013 09:40
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I'm with snap on VDSL and very happy

It seems like snap cache a lot as well as my actual downloaded amount compared to the amount recorded is a lot more. it's hard for me to reach my 200GB cap!




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