Is worldnet a good ISP?

Forums › New Zealand Broadband › Is worldnet a good ISP?

dadilala

12 posts

Geek

Topic # 13170 25-Apr-2007 16:12

I want to change to Worldnet. Is it a reliable and stable broadband ISP?

SamF

1383 posts

Uber Geek
+1 received by user: 168

Trusted

Reply # 68467 25-Apr-2007 21:39

I have used World-net a couple of times over the last few years, and while they used to be great despite their cheap rates, they are now pretty bad. Service is non-existent (I expected as much based on the price) and the connection is crap. They appear to be way oversubscribed so speeds are bad all round. I have also had a couple of billing run-ins with them where I was told one price and billed more. I don't think they were trying to rip me off per-say but they weren't very clear about the costs up front. You also have to pay 3 months in advance, which isn't really an issue in itself, but they then want you to give a months notice before you disconnect!

In saying all this, while world-net is still my current ISP, I have been on the Telecom go-large plan, resold through world-net, for a few months so I can't really say if their 'native' internet performance is like anymore. I'd change ISPs but the cost and the fact that I'll be on exactly the same connection means there's really no benefit to me.

Also, it's quite hard to judge ISP performance currently as the telecom exchanges are always hammered to death, but I believe that the go-large plan via telecom has better performance than world-net's own plans.

Hope this helps! :)

Sam.

Woolly

119 posts

Master Geek
+1 received by user: 22
Inactive user

Reply # 68657 27-Apr-2007 13:15

Hello heres my 2c worth.

Go XNet. I was on Go-Large with the ordinaries. Switched to XNet jumped from 1.6Mbps Down (~90ms ping) to an average of 4Mbps down (~45ms ping). The speed jump was impressive. The cost was $50 + $1 a Gbyte. Did'nt have to pay 3 months advance. Didn't have to buy any tolls package. Best of all the service was awesome. This company will definitely go places. Can't wait till naked DSL comes about.

All the best.

grant_k

3539 posts

Uber Geek
+1 received by user: 125

Trusted

Reply # 68659 27-Apr-2007 13:25

Woolly: Go for it. I was on Go-Large with the ordinaries. Switched to XNet...

The OP was asking about WorldNet i.e. http://www.worldnet.co.nz/

This is not the same ISP as WorldxChange (more's the pity). I used to connect via WorldNet a few years back and never again for the same reasons SamF has explained.

Xnet on the other hand... NOW you're talking

Woolly

119 posts

Master Geek
+1 received by user: 22
Inactive user

Reply # 68661 27-Apr-2007 13:45

My Bad. My Apologies.

SamF

1383 posts

Uber Geek
+1 received by user: 168

Trusted

Reply # 68706 27-Apr-2007 20:14

Hey Woolly,

I've just checked out the Xnet site... DAMN!! they have some good pricing!!! How have you found their customer service?

I might just change to these guys!! I like the whole 'only pay for what you used' thing!!

Sam.

tonyhughes

Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 5

Mod Emeritus

Trusted

Lifetime subscriber

Reply # 68708 27-Apr-2007 20:33

SamF: Hey Woolly,

I've just checked out the Xnet site... DAMN!! they have some good pricing!!! How have you found their customer service?

I might just change to these guys!! I like the whole 'only pay for what you used' thing!!

Sam.

Check out the WorldxChange forum here on Geekzone. Their customer service is exceptional!

SamF

1383 posts

Uber Geek
+1 received by user: 168

Trusted

Reply # 68719 27-Apr-2007 22:43

HOLY ****!!! You're not wrong there mate!! Talk about exceptional!!!

Hey, if 'BonkieBonks' is reading this, I'd use you as a referrer, but you didn't give me your details! What's the deal with the referral thing anyway? There's nothing on the XNet site that I can see about it...

I'd probably prefer to use Woolly for my referrer anyway since he's the one who told me about XNet!! Thanks Woolly!! :)

grant_k

3539 posts

Uber Geek
+1 received by user: 125

Trusted

Reply # 68720 27-Apr-2007 22:54

SamF: What's the deal with the referral thing anyway? There's nothing on the XNet site that I can see about it...

The referrer gets a $50 credit on their WxC account according to this page:

http://www.wxc.co.nz/friendxchange/

It's a pretty decent way of saying thank you

SamF

1383 posts

Uber Geek
+1 received by user: 168

Trusted

Reply # 68722 27-Apr-2007 22:59

Right, thanks Grant,

Ok, well BonkieBonks offered me $25 if I used him as a referrer, so I'm happy to offer that to Woolly instead if he'll match that offer.

SamF

1383 posts

Uber Geek
+1 received by user: 168

Trusted

Reply # 68723 27-Apr-2007 23:01

This is a message for BonkieBonks (you've got private messaging off dude)

LOL, Cool,

Thanks for the offer, I might take you up on it, but I'm going to offer the same deal to Woolly since he was the one who actually told me about Xnet... I'll let you know...

Woolly

119 posts

Master Geek
+1 received by user: 22
Inactive user

Reply # 68744 28-Apr-2007 11:51

Regarding XNet service:
When I ring up XNet they have answered the call within 30secs or less.
The 0800 149638 is the number for Help Desk, you get straight thru to a real live thinking technician.
I've found the technicians very helpful and friendly, who know what they're talking about.
When there's a national outage it says so on a recorded message.
When I changed over it was done in days and a very pain free process.
The service I've got so far is what I'd expect as a A1 business customer.

Overall XNet has been the best customer service I've come across. The first time ringing Helpdesk and getting hold of a technician straight away, just blew me away.

Bring on Naked DSL with Xnet VFX (Virtual Fone Xchange), Number portability and XNet this will really rock. Be interesting to see what the line maintenance price will be?

Next step will be getting the mobile phone and iptv sorted out and in the package above. Quad Play of Broadband, Phone, Mobile, TV for under $100 should be here within 5 years (my opinion).

Regarding the referrer, I hadn't thought about it.

All the best.