I am trying to decide if I should switch from VDSL to Cable internet.
Prior to the earthquake in Chch (where we live) we had telstra clear cable internet with no disconnection issues as far as we can remember. After the quake we had to temporarily move to a non-telstra area so changed to telecom (ADSL). When we returned home we continued with ADSL and changed to Snap on recommendation from friends. We have had continual disconnection problems since. We recently changed to VDSL with Snap as I was told the internal wiring issues would be bypassed. They have indeed installed a master filter. We have a new modem (Fritz box) and chorus have checked their line from their office and said it is ok. We are still getting multiple disconnections daily, which particularly annoys my kids who are into gaming.
So ... I can arrange for Chorus to send a technician out to check their line. If they find no fault it will cost me $270!
or... I can change back to cable. Vodafone has now got plans for 250GB for the same price as Snap.
I have generally been pleased with Snap's service but we are sooo fed up with disconnections.
However I do not understand how the wiring for cable internet works (we still have our original cable installed) and whether this would mean no disconnections. Please explain this for me and provide any info that may help me decide what to do. Thanks.