Snap vs Flip any comments?

Forums › New Zealand Broadband › Snap vs Flip any comments?

muncedog

35 posts

Geek

#136691 5-Dec-2013 18:47

I posted recently on choosing an ISP. I have come out from that in choosing either snap or flip.

Snap costs more to install for me $99, but has 50GB for $75 and *seems* better reviews.

On the 'flip' side, (pun intended), they have free install (supposedly - one bad review says this was hell to get) and is baseline cheaper with 30GB for $65 which may be adequate.

Both have no contract (requirement for us). I *think* snap does uncapped 1am till 7am.

So my question after all that is, can anyone confirm uncapped out of hours for snap/flip and or general experience with these two suppliers?

Also relating to install time - Once I order I want install ASAP!

plambrechtsen

1948 posts

Uber Geek
Inactive user

#946177 5-Dec-2013 18:54

I would as a completely impartial person not from my employer check Facebook and see the average comments people make on there as that in my view is the acid test. As always you get what you pay for.

muncedog

35 posts

Geek

#946179 5-Dec-2013 19:01

Thanks for the prompt reply. Didn't look like Telecom offered non contract broadband (rental contract is 6 months) - not sure if they offer migration to a new address.....

I think these companies are clued up into facebook/forums etc and its marketing power! I take these with a litttle pinch of salt!

Inphinity

2780 posts

Uber Geek

#946184 5-Dec-2013 19:18

Purely from my experiences, one of these providers has a good reputation, provides a good service, and has customer support. On the flip side, one of these doesn't really do any of the above.

muncedog: Thanks for the prompt reply. Didn't look like Telecom offered non contract broadband (rental contract is 6 months) - not sure if they offer migration to a new address..... I think these companies are clued up into facebook/forums etc and its marketing power! I take these with a litttle pinch of salt!

Telecom do offer non-contract broadband, but a setup fee applies (last time I looked that was $99 for a self-install ADSL connection, or $299 for a full wiring, or VDSL or Fibre).

stuartgr

163 posts

Master Geek

Lifetime subscriber

#946202 5-Dec-2013 19:59

I haven't had any exposure to Flip, but Snaps support and customer service is steadily slipping in my view. I've had a billing enquiry and a techincal enquiry open for around 3 weeks now and am continually chasing updates.
Their ADSL and VDSL connections were pretty flawless, but if you run into any difficulty it seems to be up to you to chase them down.

muncedog

35 posts

Geek

#946207 5-Dec-2013 20:13

So I notice Telecom do offer non contract, a little more expensive install, but perhaps not bad a router at $99 and filter at $9.99 might be worth it tosave the hassle?

Can't see if they offer free overnight usage? anyone know this?

Any other comments on their reliability/speed welcomed. Snap might be good as Im not so fussed for customer support as I am techi although if its a problem at their end I would want it addressed!

Any ideas on fastest activation -literally going to subscribe after this feed and want ADSL asap!

Thanks again for the help. seems narrowed down to telecom and snap now! will I ever choose...

surfisup1000

5288 posts

Uber Geek

#946255 5-Dec-2013 20:44

muncedog: I posted recently on choosing an ISP. I have come out from that in choosing either snap or flip. Snap costs more to install for me $99, but has 50GB for $75 and *seems* better reviews. On the 'flip' side, (pun intended), they have free install (supposedly - one bad review says this was hell to get) and is baseline cheaper with 30GB for $65 which may be adequate. Both have no contract (requirement for us). I *think* snap does uncapped 1am till 7am. So my question after all that is, can anyone confirm uncapped out of hours for snap/flip and or general experience with these two suppliers? Also relating to install time - Once I order I want install ASAP!

I'm with snap -- you only get the uncapped between 1am-7am if you buy a data pack on top of the included data.

I'm happy with the whole snap package -- the connection speed is very good with very few slow downs, price is competitive, and there is the perk of the uncapped period.